Version 6 SuperStack 3 Switch 4400 Management Interface Reference Guide

Support - Internet Support
http://support.3com.com/infodeli/tools/switches/4400/DHA1720-3AAA08/htm/support/internet/internet.htm[11/15/2010 3:42:33 PM]
Support
Internet Support
Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you must first register your
product at
http://eSupport.3com.com/. 3Com eSupport services are based on accounts
that you create or have authorization to access. First time users must apply for a user
name and password that provides access to a number of eSupport features including
Product Registration, Repair Services, and Service Request.
Purchase Value-Added Services
To enhance response times or extend warranty benefits, contact 3Com or your
authorized 3Com reseller. Value-added services can include 24x7 telephone technical
support, software upgrades, onsite assistance or advance hardware replacement.
Experienced engineers are available to manage your installation with minimal disruption
to your network. Expert assessment and implementation services are offered to fill
resource gaps and ensure the success of your networking projects. More information on
3Com Extended Warranty and Professional Services is available at
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional product and support
information.
Troubleshoot Online
You will find support tools posted on the 3Com web site at
http://www.3com.com/
3Com Knowledgebase helps you troubleshoot 3Com products. This query-based
interactive tool is located at
http://knowledgebase.3com.com/ and contains
thousands of technical solutions written by 3Com support engineers.
Connection Assistant helps you install, configure and troubleshoot
3Com desktop and server NICs, wireless cards and Bluetooth devices.
This diagnostic software is located at:
http://www.3com.com/prodforms/software/connection_assistant/ca_thankyou.html
Access Software Downloads
Software Updates are the bug fix / maintenance releases for the version
of software initially purchased with the product. In order to access these
Software Updates you must first register your product on the 3Com web
site at
http://eSupport.3com.com/.
First time users will need to apply for a user name and password. A link to
software downloads can be found at
http://eSupport.3com.com/ , or under the Product Support heading at
http://www.3com.com/.
Software Upgrades are the software releases that follow the software
version included with your original product. In order to access upgrades
and related documentation you must first purchase a service contract
from 3Com or your reseller.
Contact Us
3Com offers telephone, e-mail and internet access to technical support
and repair services. To access these services for your region, use the
appropriate telephone number, URL or e-mail address from the lists in the Support
section of this guide.
You will find a current directory of support telephone numbers posted on
the 3Com web site at
http://csoweb4.3com.com/contactus/