Avaya Aura Session Border Controller powered by Acme Packet Administrator's Guide 2010-10

15
Troubleshooting
2. Test the IP Addressing
These procedures will help to identify specific Avaya Aura System Platform
software problems. You first test to confirm that you can access the System
Platform commands, and then verify the IP addresses for the HP Avaya SBC
Product.
Confirm Access to the System Platform Commands
1. From your terminal emulator, running on a PC that is in the same subnet
as your HP Avaya SBC Product, Telnet to the switch in which the module
is installed.
2. Go to the management context level (enable command), and enter the
command show services to identify the slot in which the HP Avaya SBC
Product is installed and to identify the index number of the Avaya-SBC
service.
In this example, the module is in slot I and the index for the Avaya-SBC
service is 2.
Failure: If the two entries for your HP Avaya SBC product are not shown,
then one of the System Platform processes is not running correctly.

Try shutting down and reloading the HP Avaya SBC product as described
in “Restarting the HP Avaya SBC Product” on page 19.

After the HP Avaya SBC product is completely restarted, try re-entering
the show services command. If you still do not see the two entries for the
HP Avaya SBC product, then check the switch logs to see if multiple
reboots of the HP Avaya SBC Product are occurring. Access to the switch
logs is described under “Gathering Hardware Diagnostic Information” on
page 19. Also, check the switch and module LEDs to see if a hardware
error condition is being reported on the LEDs.

If the switch logs and/or the switch and module LEDs are indicating an
error condition for the HP Avaya SBC product, then the product will have
to be replaced. Contact your HP support representative for assistance.