HP Advanced Services zl Module with Microsoft® Windows Server® 2008 R2 Installation and Getting Started Guide

5-1

Troubleshooting

View Crash Dump Files using the SAC

If the module crashes, you can find the crash dump file in

C:\Windows\MEMORY.dmp. If you can access the OS using RDP, simply

navigate to the file. If you cannot reach the OS using RDP, you can reach it

using the SAC. Follow these steps:

1. Access the CLI for the HP zl switch chassis in which the module is

installed.

2. Move to global configuration mode:

hostzlswitch# config

3. Enter this command:

For example:

hostzlswitch(config)# services c tech

4. Press

[Enter] until you see this prompt:

SAC>

5. You are in the Special Administration Console (SAC).

6. Activate the Windows Server 2008 R2 command prompt:

SAC> cmd

Syntax: services <slot ID> tech

Replace <slot ID> with the ID for the slot in which the module

is installed.