Installation and Getting Started Guide for 745wl and ACM xl 2006-06

A-1
A
TROUBLESHOOTING
This chapter presents troubleshooting procedures for the 700wl Series system. Table A-1 shows the
symptoms, probable cause and recommended action for a non-responsive unit.
Table A-1. Troubleshooting Guide
Symptom(s) Probable Cause Recommended Action
Power LED Off No Power Check power cord and AC outlet
Power LED on but fans
not running
Defective Fan Replace Fan
Unit inaccessible from
customer network after
configuration
Incorrect Cabling 1. Use straight-through Ethernet Cable
2. Ensure connectivity to network
Unit inaccessible from
management system
after configuration
Incorrect configuration Access system through network uplink,
check configuration. Check in particular
that IP address and hostname are
correct, and that hostname agrees with
IP address.
Incorrect network
configuration
1. Check default router
2. Check DNS server configuration
3. Check subnet mask
4. Check configuration of unit to use
DHCP or static ip address
If all else fails 1. Reboot using command line
interface
2. Restart management system
3. Restore to factory defaults and start
over
Can’t get to Access
Control Server
Administrative Console
Incorrect password 1. Check configuration, particularly
passwords
2. Reset to factory defaults