Management and Configuration Guide (Includes ACM xl) 2005-12

D-2
RADIUS Authentication not
working
1. RADIUS configuration incorrect
2. User name or password not
valid
Test client authentication using Transaction
Tracer (under Rights > Authentication
Policies> Tools and Options)
1. Verify RADIUS service selected in
appropriate Authentication Policy
2. Check RADIUS server IP address
3. Check RADIUS “secret” matches on unit
and Radius server
4. Ensure correct RADIUS port used (factory
default is 1812)
LDAP Authentication not
working
1. LDAP configuration incorrect
2. User name or password not
valid
Test client authentication using Transaction
Tracer (under Rights > Authentication
Policies> Tools and Options)
1. LDAP service selected in appropriate
Authentication Policy
2. Check LDAP IP address or server port
(factory default is 389)
3. Bind setting (user vs. non-user binding)
supported for your LDAP implementation
4. Verify the DN, field names, or search
strings
No traffic through access
point
No connection 1. Check cabling to access point.
2. Use cross-over cable if required
3. Check power to Access Point
Access point requires server for
WEP Key
Access Point requires
configuration
1. Add MAC address of AP to built-in
database as Network Equipment
2. Include AP in Access Points Identity
Profile
Client Problems
No initial web page Access Controller sees no web
request
Use a browser to request http://1.1.1.1
Browser problems SSL does not work properly in certain
browser versions:
• Internet Explorer 5.01 with DLL
schannel.dll version 4.86.1959.1877
• Certain downrev versions of MAC OS/X
browsers
Table D-1. System Configuration Troubleshooting Guide (Continued)
Symptom(s) Probable Cause Recommended Action