Previous Warranty Terms & Conditions - Secure Access 700wl Series 2003-09

59906022_700wl.fm Page 4 Tuesday, September 2, 2003 10:15 PM

How to Start a Warranty Claim

If you need to make a warranty claim, you can:

● contact your local HP Service Authorized Reseller, or

● contact HP directly. If you wish to contact HP directly, please call your HP Customer

Care Center at the phone number listed for your country/region on page 2 of this

booklet. This information is also available on the HP ProCurve web site:

http://www.hp.com/go/hpprocurve

When you call, please have the following information ready:

1. product number, for example, HP J3200A

2. serial number (for example, S/N US41400480 or PG2AJL9CWY28) or identification

number (for example, A-3429-D3)

3. complete description of the product failure

4. proof of purchase of your product

When Returning the Defective Unit

Your HP Service Authorized Reseller or HP Customer Care Center representative will give you

detailed instructions on when and how to return the defective unit. It is important that you

remove any of the accessories or cables and connectors that you may have installed in or

attached to your unit before returning the defective unit. Examples of accessories are:

• access point card

• transceiver or mini-GBIC

• redundant power supply

• network cable

• console cable

• power cord

Please refer to the installation instructions that shipped with your product for details on removing

accessories, cables, and cords.

Warnin g: When removing or installing a product or its accessories, follow the general

installation safety instructions provided in the installation instructions that shipped with the

product to avoid injury or damage to the product or its accessories.

The information contained herein is subject to change without notice.

Printed in U.S.A. 09/2003

*5990-6022*