HP Survivable Branch Communication zl Module powered by Microsoft Lync™ Administrator’s Guide
HP Survivable Branch Communication zl Module powered by Microsoft Lync™ November 2010 Administrator’s Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. All Rights Reserved. This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of HewlettPackard.
Contents 1 Introduction Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Overview of the HP SBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Overview of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Ensure that You are Ready to Complete the Setup Wizard . . . . . . . . . . . . . 1-3 2 Complete the Setup Wizard Contents . . . . . . . . . . . . . .
Troubleshooting Lync Server Replication . . . . . . . . . . . . . . . . . . . . . 2-29 Troubleshooting Lync Server Activation . . . . . . . . . . . . . . . . . . . . . . 2-32 Install Server Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32 Import the Certificate Chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32 Select the Option for Installing the Certificate . . . . . . . . . . . . . . . . . . . . .
3 Manage and Monitor the HP SBM Locally Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Access the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access with the services tech Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24 SAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24 HP SBM Recovery Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27 Safe Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27 Restoring and Replacing HP SBMs . . . . . . . . . . . . . . . . . . . . . . . . . .
Implement a Loopback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Implement a Local Loopback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Ensure the Gateway is Not Running . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Determine the Interface ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Connect the Port to be Tested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configure the SBM Administrator Account . . . . . . . . . . . . . . . . . . . . . . . A-4 Add Test Users for the SBM’s Health Monitoring Pool (Recommended) A-4 Create a DHCP Reservation for the SBM (Recommended) . . . . . . . . . . . A-5 Create a DNS Entry for the SBM (Optional) . . . . . . . . . . . . . . . . . . . . . . A-5 Example Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5 Add the Survivable Branch to the Lync Server Topology . . . . . . . . . .
Operator Context Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-7 SBM Index and Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-7 exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-9 page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-9 show firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
reload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-19 remote-desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-19 show firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-19 show interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-19 show ip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
show ip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-28 show logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-28 show temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-28 show version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-29 Services OS Manager Context Commands . . . . . . . . . . . . . . . .
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1 Introduction Contents Overview of the HP SBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Overview of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Ensure that You are Ready to Complete the Setup Wizard . . . . . . . . . . . . .
Introduction Overview of the HP SBM Overview of the HP SBM The HP Survivable Branch Communication zl Module (SBM) powered by Microsoft LyncTM is a survivable branch appliance for the Microsoft Lync Server 2010 solution. The SBM is installed in an HP 8200 zl Switch Series or HP 5400 zl Switch Series switch at the branch office. The SBM includes a Windows Server 2008 R2 that runs as the base OS.
Introduction Ensure that You are Ready to Complete the Setup Wizard Overview of This Guide It is assumed that the SBM has been installed and the initial tasks necessary for accessing the Setup Wizard completed. For those instructions, see the HP Survivable Branch Communication zl Module powered by Microsoft LyncTM Installation and Getting Started Guide.
Introduction Ensure that You are Ready to Complete the Setup Wizard You will also need to know the SBM’s permanent hostname, which is the name in the SBM’s domain computer account. Permanent hostname: __________________________ Permanent FQDN: _____________________________ Note In this guide, hostname or computer name will refer to the same name. Fully Qualified Domain Name (FQDN) will refer to the fully-qualified name obtained by combining the hostname with the domain name.
Introduction Ensure that You are Ready to Complete the Setup Wizard Either: • A .pfx certificate/private key file Certificate filename: _______________________ Private key password: ______________________ Caution Whoever generates the .pfx file must mark the key as exportable. Otherwise, the Media Gateway cannot start and the installation will fail.
Introduction Ensure that You are Ready to Complete the Setup Wizard Figure 1-1. SIP Ports SIP transport protocol for communications from the Media Gateway to the Mediation Server: • TLS (recommended) • TCP This is the protocol defined for the SBM’s Mediation Server in the topology. Primary SIP server port only if it is not standard Non-standard primary SIP server port: _______________________ This is the listening port defined for the SBM’s Mediation Server in the topology.
Introduction Ensure that You are Ready to Complete the Setup Wizard Table 1-1.
Introduction Ensure that You are Ready to Complete the Setup Wizard Routing rules and normalization have been established for the SBM’s pool. A CS Health Monitoring Configuration has been created for the SBM’s pool (so a Lync test call can be placed without specifying user information). You are now ready to run the Setup Wizard. Important 1-8 You must complete all initial setup tasks through the Setup Wizard.
2 Complete the Setup Wizard Contents Access the Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Using the Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 General Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Access the SBM via Remote Desktop Protocol (RDP) . . . . . . . . . 2-5 View Details When a Step Fails . . . . . . . . . . . . . . . . . . . . . . . . . . .
Complete the Setup Wizard Contents Automatically Request a Certificate . . . . . . . . . . . . . . . . . . . . . . . 2-34 Generate a Certificate Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37 Import Your Own Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42 Assign an Existing Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44 PSTN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Complete the Setup Wizard Access the Setup Wizard Access the Setup Wizard You should be at the Welcome page of the SBM Setup Wizard. To access the wizard, open a Web browser and navigate to the SBM’s IP address. Supported Web browsers include: Note Windows Internet Explorer (IE) 7 Windows IE 8 Mozilla Firefox 3.6 You must complete all initial setup tasks through the Setup Wizard.
Complete the Setup Wizard Using the Setup Wizard Using the Setup Wizard The figure below displays the Welcome page, which is the first page in the Setup Wizard. Figure 2-1.
Complete the Setup Wizard Using the Setup Wizard General Troubleshooting Tips Keep these tips in mind for a smoother experience in setting up your SBM. Access the SBM via Remote Desktop Protocol (RDP) You must set up the SBM using the Setup Wizard because the wizard completes some setup in the background. However, you can access the SBM via RDP during the process if you want.
Complete the Setup Wizard Using the Setup Wizard You might see the location for a log file. You can then access the SBM via RDP, navigate to the log file’s location, and read the log for detailed messages. You can also insert a USB storage device in the SBM’s USB slot (make sure to use the slot on the SBM’s front panel and not the USB slot on the HP zl switch chassis). Then you can copy the log file to the USB storage device and send the file to an expert for help. Cmdlet Log file location Figure 2-2.
Complete the Setup Wizard Using the Setup Wizard Figure 2-3. Setup Wizard > Installation Process Overview Page 3. Click Next.
Complete the Setup Wizard Configure IP Settings Configure IP Settings Your SBM might already have the correct IP settings either assigned to it by the domain DHCP server or set during the initial installation. The SBM requires: A valid IP address and default gateway address, which provide the SBM with connectivity to the data center The domain DNS server IP address The IP settings should typically be configured on the internal Ethernet interface 2.
Complete the Setup Wizard Configure IP Settings Management Interface—The 1 Gigabit Management port on the front of the SBM, which you can connect directly to a management station. This interface is intended to provide backup management access to the SBM, typically for support purposes. You configure the settings for each interface by clicking the corresponding tab. You can set the basic settings manually, or the SBM can receive them using DHCP.
Complete the Setup Wizard Configure IP Settings Figure 2-4. Setup Wizard—Configure IP Settings Page If you need help configuring a field, click the help icon (?) in the Setup Wizard. Before you click Next, you must manually commit the changes made in each tab by clicking the Apply button at the bottom of the tab. (Before you commit changes, you can revert the settings to those that were last applied by clicking Discard Changes.
Complete the Setup Wizard Configure IP Settings Note When you configure an SBM Ethernet interface in the Setup Wizard, the interface must either receive all settings using DHCP or be configured with all settings manually. However, these interfaces do support receiving a DHCP IP address and default gateway but using a manually-defined DNS server address. If your environment requires such a setup, you must access the SBM via RDP and configure the Ethernet interfaces using the typical Windows procedure.
Complete the Setup Wizard Configure the System Time Configure the System Time This page displays the SBM time. On this page, you can also set the SBM’s timezone and Daylight Saving Time settings. The SBM takes its date and time from the HP zl switch chassis in which it is installed. Because the domain join and other functions will fail unless the SBM time matches the domain controller's, the HP zl switch should be synchronized to the same time as the domain controller. Figure 2-6.
Complete the Setup Wizard Configure the System Time Although you cannot configure the time on the SBM, you can configure these settings: Timezone Remember to click Set Time Zone after you select the correct zone from the list. Caution Whether Daylight Saving Time is enabled If you set Daylight Saving Time on the SBM but not on the switch, the SBM will become unreliable until this setting is reconciled. If you experience this problem, first reconcile the setting on the HP zl switch and the SBM.
Complete the Setup Wizard Configure the System Time 3. Set the SNTP mode: hostzlswitch(config)# sntp unicast 4. Configure the SNTP server IP address (either the domain controller or an SNTP server with the correct time): Syntax: sntp server priority 1 Replace with the reachable IP address of the domain controller or SNTP server. 5. Set the timezone: Syntax: time timezone <-780 - 840> The switch calculates the time zone offset in minutes. For example, type 60 for GMT +1. 6.
Complete the Setup Wizard Configure the System Time Set the HP zl Switch Time Manually Follow these steps: 1. Open a CLI management session with the HP zl switch and access the global configuration context: hostzlswitch# config 2. Set the date: Syntax: clock set Replace with the two-digit date, two-digit month number, and four-digit year. For example, 05:05:2010 3.
Complete the Setup Wizard Join the SBM to the Domain Join the SBM to the Domain On this page, you join the SBM to the domain. 1. For Computer Name, type the SBM’s permanent name. It is very important that you enter the correct name in order for the SBM to work with the other servers in the Lync Server topology. Note that the computer name is only the hostname portion of the SBM’s FQDN. For example, if the SBM’s designated FQDN is HP-SBM.example.hp.com, type HP-SBM. 2.
Complete the Setup Wizard Join the SBM to the Domain 4. Click Join. 5. When the domain join is successful, the SBM reboots and a countdown is displayed on the window, indicating the time until the SBM will have completed the reboot. Figure 2-8. Setup Wizard—Reboot Countdown 6. Note If you have launched the Setup Wizard from the Remote Desktop, you will lose access. Wait until the SBM reboots (if you have physical access to it, verify that the Module Status LED glows solid green).
Complete the Setup Wizard Join the SBM to the Domain 8. When prompted to log in, do not log in as the local Administrator. Instead, type the credentials of a domain user with sufficient privileges to finish configuring the SBM (typically, the credentials that you used to join the SBM to the domain). Remember to include the domain name in your username, either: • \ • @ Figure 2-9.
Complete the Setup Wizard Join the SBM to the Domain Troubleshooting The sections below give troubleshooting tips for the section above: “Failed Domain Join” on page 2-19 “When you have succeeded in joining the domain, return to step 5 on page 2-17.
Complete the Setup Wizard Join the SBM to the Domain Failed Login Contact your Domain Administrator and verify you are a member of RTCUniversalSBATechnicians. If not, ask the administrator to add you to this group. If you are a member of the group, the RTCUniversalSBATechnicians group probably was not added to the SBM’s local Administrators group as it should have been. (Perhaps your company has a non-supported or a non-standard domain topology.) You must add the group manually.
Complete the Setup Wizard Join the SBM to the Domain 5. Note In the Administrators Properties window, check for the RTCUniversalSBATechnicians group. If the RTCUniversalSBATechnicians group is a member of the local Administrators group already, and you are a member of the group, it is possible that you have joined the SBM to the domain with the wrong name. You must follow a specific procedure for changing the SBM’s name.
Complete the Setup Wizard Join the SBM to the Domain 7. Make sure that the correct location is selected. Click Locations if you need to select a new one. One reason that the group was not added automatically might be that the location is non-standard, so talk to your data center contacts to find the correct location for the RTCUniversalSBATechnicians group. 8. In the Enter the object name to select field, type RTCUniversalSBATechnicians. 9. Click OK in all windows to apply the settings. 10.
Complete the Setup Wizard Initiate the Installation Process Initiate the Installation Process In this page, the Setup Wizard verifies that all necessary prerequisites are complete and then installs SQL Express and Lync Server components. It also replicates the Lync Server topology from the data center and activates the Lync services. The process runs automatically; you only need to interact if a step fails. Figure 2-13.
Complete the Setup Wizard Initiate the Installation Process As you see, each task has a status: Pending indicates that the task has not yet started. Running indicates that the tasks is in process. Success indicates that the task has completed successfully. Failed indicates that the task could not complete. refer to the troubleshooting section below. When all tasks have completed successfully (this might take about ten minutes), click Next.
Complete the Setup Wizard Initiate the Installation Process Verify that the prerequisite checks succeed and wait for the other tasks to complete. Then click Next and move to “Install Server Certificates” on page 2-32. RTCUniversalSBATechnicians Member of the SBM’s Local Administrators Prerequisite. The Setup Wizard automatically adds the RTCUniversalSBATechnicians group to the local Administrators group when you join the SBM to the domain.
Complete the Setup Wizard Initiate the Installation Process Figure 2-14. SBM Remote Desktop—Local Users and Groups Manager 2-26 3. Select Groups in the left pane. 4. In the right-pane, double-click Administrators. 5. In the Administrators Properties window, check for the RTCUniversalSBATechnicians group.
Complete the Setup Wizard Initiate the Installation Process Figure 2-15. SBM Remote Desktop—Administrators Properties Window 6. To add the missing group, click Add. Figure 2-16. SBM Remote Desktop—Select Users, Computers, Service Accounts, or Groups Window 7. Make sure that the correct location is selected. Click Locations if you need to select a new one.
Complete the Setup Wizard Initiate the Installation Process SBM SPN Prerequisite. This prerequisite fails if the Domain or Enterprise Administrator has not configured this setting. Without the proper SPN, the SBM does not receive the proper group memberships when it is added to the Lync topology. As far as you are concerned, you will not be able to complete the setup, and the SBM will not be able to provide the communication services. To resolve this issue: 1.
Complete the Setup Wizard Initiate the Installation Process Next, the CS Administrator must check the topology and verify that the SBM has been added as a survivable branch server with the correct FQDN. (See Appendix A: “Ready the Data Center for an SBM Deployment” or Microsoft documentation for more details.) If any changes were made to the topology, the CS Administrator must publish it. (The topology is automatically enabled when published.
Complete the Setup Wizard Initiate the Installation Process SBM Not Added to the Topology.
Complete the Setup Wizard Initiate the Installation Process Wait until the link is restored and then click Restart Automated Replication Process. Attempt a manual replication (see the section below) Manual Replication. Manual replication allows you to continue with the setup process while the link is being restored. (You will not be able to complete the entire Setup Wizard, however, until the link is back up.) Figure 2-17.
Complete the Setup Wizard Install Server Certificates If the topology imports successfully, you can move on with the wizard. However, you will need to regain access to the data center before you start the Lync Server services and finish the wizard. Troubleshooting Lync Server Activation The services that are enabled in this step are: Registrar for this pool Mediation server for this pool Media Gateway (PSTN gateway) for this pool All of these services run locally on the SBM.
Complete the Setup Wizard Install Server Certificates Figure 2-19. Setup Wizard—Install Server Certificates > Import Certificate Chain 3. Click Browse and browse to the file on your management station. 4. Click IMPORT. 5. Verify that the certificate installs successfully. Figure 2-20. Setup Wizard—Install Server Certificates > Import Certificate Chain 6. You might be prompted to log back in to the Setup Wizard after the certificate is updated. Do so. Then move on to the section below.
Complete the Setup Wizard Install Server Certificates If you were told to create a certificate request and then submit that request to your data center contact offline, select Generate Certificate Request. See “Generate a Certificate Request” on page 2-37. If you were told to automatically request a certificate (online request) from a Windows domain Certificate Authority, select Automatically Request Certificate from Microsoft Domain Authority. See “Automatically Request a Certificate” on page 2-34.
Complete the Setup Wizard Install Server Certificates 3. Only fill out the next two fields if your domain center contact has told you that you need to use special credentials to request the certificate. If you leave the fields blank, the SBM requests the certificate using the credentials that you used to log in to the Setup Wizard. 4. The Subject Alternate Name(s) field is automatically populated with the SBM’s FQDN.
Complete the Setup Wizard Install Server Certificates 7. When the certificate installs, the SBM’s Web server refreshes to use that certificate as well. As long as your management station trusts the CA that signed the certificate, you will no longer see certificate error messages when you access the Setup Wizard. Figure 2-22. SBM Web Server Certificate Updating 8. You may need to log in again. After you log in, you should see a message indicating your success. Move to “PSTN Configuration” on page 2-47.
Complete the Setup Wizard Install Server Certificates If you see an error message that indicates that the SBM cannot reach the CA, you should double-check the name. The first part must be the CA’s FQDN and the second part the CA’s friendly name. Verify both with your domain CA administrator. If you see other error messages, contact the domain CA administrator and verify that you have permission to enroll for Web Server certificates. You might need to use different account credentials.
Complete the Setup Wizard Install Server Certificates 2. The Subject Alternate Name field is automatically populated with the SBM’s FQDN. If the SBM can be contacted at more than one FQDN, add these FQDNs to the field, separating each with a comma. Wildcards are not allowed. But make sure to leave the autopopulated FQDN at the beginning of the list. Note The FQDN is obtained from the settings when you joined the SBM to the domain.
Complete the Setup Wizard Install Server Certificates Figure 2-24. Setup Wizard—Install Server Certificates > Generate Certificate Request 5. Copy all of the text in the box into a file on your management station. (You can use a simple text editor such as Notepad.
Complete the Setup Wizard Install Server Certificates Figure 2-25. Certificate Request Save in Notepad 6. Save the file and submit it to your data center contact. (Some CAs might require you to submit the file with a .req extension. Windows CAs can accept .txt files.) 7. You must wait for your data center contact to return a certificate file to you before you complete step 4 (Import Certificate to System Store). When you receive the file, transfer it to your management station.
Complete the Setup Wizard Install Server Certificates Figure 2-27. SBM Web Server Certificate Updating 11. You may need to log in again. After you log in, you should see a message indicating your success. Move to “PSTN Configuration” on page 2-47. Troubleshooting. If you see an error message that mentions a lack of a “Trusted Root Certificate,” follow the steps in “Import the Certificate Chain” on page 2-32.
Complete the Setup Wizard Install Server Certificates Import Your Own Certificate Before completing this task, you must obtain the certificate/private key file for the SBM. Caution The certificate must meet these requirements: It includes a private key—If it does not, you will not receive an error message, but your phone calls will fail. The private key is marked as exportable—Otherwise, the Media Gateway will not be able to use the certificate and will fail to start.
Complete the Setup Wizard Install Server Certificates 4. For Password, type the password that you were told for the private key. 5. If the private key is not protected with a password, you do not need to complete this field. 6. Browse to the .pfx file for the SBM certificate. 7. Click IMPORT. 8. When the certificate installs, the SBM’s Web server refreshes to use that certificate as well. You will no longer see error messages about an untrusted certificate when you access the Setup Wizard.
Complete the Setup Wizard Install Server Certificates Troubleshooting. If you see an error message that mentions a lack of a “Trusted Root Certificate,” follow the steps in “Import the Certificate Chain” on page 2-32. You can also talk to your data center contact and verify that the password for the private key is correct. Assign an Existing Certificate If the SBM already has a certificate installed on it, you can use it. Caution 2-44 Do not use the self-signed installed at factory default.
Complete the Setup Wizard Install Server Certificates Figure 2-30. Setup Wizard—Install Server Certificates > Import Your Own Certificate > Select Certificate from SBM Local Store 3. Select the certificate from the drop-down menu, which includes the certificates that are installed on the SBM. The Certificate Details section provides information about the certificate, which can help to verify that this certificate meets the requirements listed at the beginning of this section. 4.
Complete the Setup Wizard Install Server Certificates Figure 2-31. SBM Web Server Certificate Updating After you log in, you should see a message indicating your success. Move to “PSTN Configuration” on page 2-47. Troubleshooting. If you see an error message that mentions a lack of a “Trusted Root Certificate,” follow the steps in “Import the Certificate Chain” on page 2-32.
Complete the Setup Wizard PSTN Configuration PSTN Configuration You have now successfully completed the initial Lync server setup. As a survivable branch solution, the SBM includes other components. In this page, you configure the built-in Media Gateway and establish a connection to your PSTN carrier. Do not move on until you have completed the PSTN Setup Wizard and checked the Media Gateway status and channel status to verify that the PSTN connection is up. (Completing advanced configuration is optional.
Complete the Setup Wizard PSTN Configuration Complete the PSTN Setup Wizard This section explains how to complete the wizard. Important You should take screen shots as you complete the wizard to document the configuration so that another user can reconfigure the system if the configuration should be corrupted or when the configuration is erased by a Media Gateway software update. Below are basic guidelines for completing the wizard: 1. Click PSTN Setup Wizard. Figure 2-33.
Complete the Setup Wizard PSTN Configuration 4. The Interfaces section is automatically populated with an interface for each interface on the card. Select the check boxes for the interfaces that you want to use. Make a note of the wanpipe ID for each interface; you might need this information later for troubleshooting. 5. Note If you have multiple telephony cards, you can select others and then select their interfaces.
Complete the Setup Wizard PSTN Configuration 8. Select your country, which automatically configures the SBM to use the correct tones to detect dial tone, busy, and so forth. Figure 2-35. Setup Wizard—Country Selection Page 9. Click Next. Figure 2-36. Setup Wizard—PSTN Digital Configuration Page 10. You should have obtained the correct settings for your PSTN connections from your carrier. Select these values and click Next.
Complete the Setup Wizard PSTN Configuration Table 2-3.
Complete the Setup Wizard PSTN Configuration Figure 2-37. Setup Wizard—SIP Configuration Page 13. You should typically leave the other settings at their defaults. Important The Media encryption level setting determines whether encryption is prohibited, allowed but not required (Support encryption), or required. The default setting, Support encryption, is recommended. You can choose to require encryption if you want.
Complete the Setup Wizard PSTN Configuration 17. The Primary SIP Server Port has a default value based on the SIP protocol that you selected. Do not alter this automatic port setting unless explicitly told to do so by your data center contact. The setting must match the Mediation Server’s listening port as defined in the Lync topology. 18. If you want to enable failover to another Lync Server Mediation Server, select the Failover check box and follow these steps: a.
Complete the Setup Wizard PSTN Configuration The table displays the correct mask for two use cases. For more information about outbound masks, see “Background Information on PSTN Outward Number Masks” on page 2-57 at the end of this section. Table 2-4. PSTN Outbound Number Mask Use case Mask Examples of Incoming Numbers Examples of Mapped Outbound Numbers Select E.
Complete the Setup Wizard PSTN Configuration 24. Click Save. Figure 2-40. Setup Wizard—Post Quick Setup Script Window 25. After a moment, you will see the output for the execution of the settings that you configured. You should not see any errors. Figure 2-41. Setup Wizard—Post Quick Setup Script Window 26. Click Next.
Complete the Setup Wizard PSTN Configuration Figure 2-42. Setup Wizard—Quick Setup Complete Window 27. You have completed the configuration, but it does not apply until you restart the gateway. Click Restart Gateway to do so now. If you click Finish, the configuration is saved, but you must restart the Media Gateway before you move on. 28. If you selected Restart Gateway, you will see messages about the status of the restart.
Complete the Setup Wizard PSTN Configuration Figure 2-43. Setup Wizard—Gateway Controls and Gateway Status Window 29. The gateway status is displayed in the lower pane. You can start, stop, and restart the gateway using the buttons in the Gateway Controls section. The status automatically refreshes every five seconds. Refresh the status with the Refresh Gateway Status button. 30. To finish the PSTN Wizard, close the window using the X in the top right corner of the window.
Complete the Setup Wizard PSTN Configuration The first part of the expression, [\+]?, specifies that the incoming number may either begin with + or not.
Complete the Setup Wizard PSTN Configuration Table 2-5. Use case PSTN Outbound Number Mask Mask Strip a leading [\+]?123(([-\*\#\d]{7}+)) string Examples of Incoming Numbers Examples of Mapped Outbound Numbers 123456-7890 1234567890 123-4567 +123456-7890 456-7890 4567890 Not matched 456-7890 Connect to the PSTN Carrier Once the Media Gateway is running, connect your PSTN interface or interfaces to the carrier equipment.
Complete the Setup Wizard PSTN Configuration Because you have connected your interfaces to the PSTN, the channels for your lines should be blue and marked I (for Idle). Alarms are indicated by orange channels and A. If you see alarms and the line is connected, read “Interface is Connected But the Line Has Alarms” on page 2-65. Note The PSTN Line Status page provides some other options for managing the channels, which will be discussed in a later chapter.
Complete the Setup Wizard PSTN Configuration • Audio settings for FXS\FXO interfaces • Echo cancellation settings • Level control • Background noise attenuation • DTMF configuration Call control settings: • Hunt settings (Call Control > Channel Groups > ) • ISDN settings (Call Control > ISDN Configurations) • Analog configurations (Call Control > Analog Configurations) To configure settings for an interface, you must first add the board for its hardware card.
Complete the Setup Wizard PSTN Configuration 3. You can either modify an existing analog configuration or create a new one specific for this interface. To create a new configuration: a. Click Add Physical Config. b. Select Analog. c. Click Add. Figure 2-47. Setup Wizard—PSTN Config Window 2-62 4. Under Physical Configurations, select the analog configuration in which you want to disable echo cancellation. 5. In the right pane, select Echo Cancelation Configuration. 6.
Complete the Setup Wizard PSTN Configuration Figure 2-48. Setup Wizard—PSTN Config Window 7. Click Assigned board(s) and, if necessary, move the interface that connects to the data device into the list of assigned interfaces. Click Save. 8. Click Save and close the PSTN Config window (click the X in the top right corner). 9. To apply your changes, you must restart the gateway. Click Stop under Media Gateway Status in the PSTN Configuration page.
Complete the Setup Wizard PSTN Configuration Troubleshooting the PSTN Configuration Read the appropriate section for the problem that you are experiencing: “Media Gateway Does Not Start” on page 2-64 “Interface is Connected But the Line Has Alarms” on page 2-65 Media Gateway Does Not Start The Media Gateway should start after you complete the PSTN Setup Wizard. If it fails to start, or starts and then immediately restarts, the configuration created in the wizard might not be valid.
Complete the Setup Wizard Place PSTN Call Interface is Connected But the Line Has Alarms If you have connected an interface to your PSTN carrier, and it is displaying alarms, you must recheck your cables and settings, looking for errors. (Click Refresh after changing a cable to see the new status.) You can obtain more information about the specific type of alarm or put the line in loopback by accessing the SBM via RDP and issuing wanpipemon commands. See Chapter 6: “Troubleshooting.
Complete the Setup Wizard Place PSTN Call You can view the logs by clicking Call Logs link. In addition to viewing the logs in this window, you can download them. The logs are XPS files. Windows Vista, Windows 7, and Windows Server 2008 devices include a native XPS reader. When you click a file, it will open in Windows Explorer. Caution Logging calls is processor intensive and will affect your SBM’s performance. Only use call logging for troubleshooting.
Complete the Setup Wizard Place PSTN Call 6. If the call is successful, you will see the message in the figure below. Figure 2-50. Setup Wizard—Place PSTN Call Page (Success) 7. You might want to place test calls to different numbers or to the same number entered in a different format to test your routing rules. 8. If you have multiple PSTN connections, disconnect the one that is currently connection and connect another one. Repeat step 4 on page 2-66 to step 7. 9.
Complete the Setup Wizard Place PSTN Call No Alarms If the channel status is idle (or ringing during the call) as it should be, the problem might lie with the routing rules. Perhaps the call is not being selected for forwarding, or perhaps the Media Gateway is forwarding it with a format that your PSTN rejects. To alter routing rules, click PSTN Routing Rules. Figure 2-51. Setup Wizard—PSTN Routing Rules Page You must enter the rules in the xml file that is displayed.
Complete the Setup Wizard Start the Lync Services Start the Lync Services You will now start the Lync Server services. Click Start Lync Services. Figure 2-52. Setup Wizard—Start Lync Services Page This step might take a minute or so. Figure 2-53 displays the page after the process has completed successfully. Figure 2-53.
Complete the Setup Wizard Place Lync Test Call Troubleshooting Starting the Services The services that are starting are: Lync Server Replica Replicator Agent (Replica) Lync Server Front-End Server (RtcSrv) Lync Server Mediation Server (RTCMEDSRV) World Wide Web Publishing Service If the services take too long to start, the Web server might time out. Close the browser, open it again, and navigate back to the SBM Setup Wizard. Log in as a domain user.
Complete the Setup Wizard Place Lync Test Call Caution Logging calls is processor intensive and will affect your SBM’s performance. Only use call logging for troubleshooting. In addition, the HP SBM is capable of logging information that is considered private in some countries. Local privacy restrictions must be considered whenever logging is enabled. Access to log files should be carefully controlled.
Complete the Setup Wizard Place Lync Test Call An actual phone call will be attempted. The target phone will ring and must be answered for the test to succeed. Therefore, you should select a number where someone is waiting to answer the call. Do not move on until a call succeeds. Figure 2-55. Setup Wizard—Place Lync Test Call (Success) 3. After the call succeeds, click Stop next to Call Logging if you have enabled this feature. 4.
Complete the Setup Wizard Place Lync Test Call Changing the PSTN Configuration There are three links in Place Lync Test Call page that help you fine-tune your PSTN settings: PSTN Setup Wizard You can run the wizard again to reconfigure all of your settings. PSTN Configuration You can click this link to configure advanced settings. After you change the settings, restart the Media Gateway using the buttons in the Media Gateway section of the Place Lync Test Call page.
Complete the Setup Wizard Place Lync Test Call Figure 2-56.
Complete the Setup Wizard Installation and Configuration Complete Installation and Configuration Complete You have finished the Setup Wizard. Figure 2-57. Setup Wizard—Installation & Configuration Complete Page The Installation and Configuration Complete page displays the status for each of the services running on the SBM. You can use the buttons to start and stop these services.
Complete the Setup Wizard Installation and Configuration Complete Table 2-6. Services Status Description Lync Server Replica Replication Agent The Replication Agent is responsible for receiving information about the Lync Server topology from the data center and updating the SBM accordingly. Lync Server FrontEnd SBM's Lync Server Front-End Server provides communication services for users assigned to its pool. It manages user registration and communications routing.
3 Manage and Monitor the HP SBM Locally Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Access the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Use the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manage and Monitor the HP SBM Locally Contents Media Gateway Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22 Access the Setup Wizard or Dashboard . . . . . . . . . . . . . . . . . . . . 3-22 Back Up and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23 Access with the services tech Command . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24 SAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manage and Monitor the HP SBM Locally Overview Overview You have several options for locally monitoring and maintaining the HP Survivable Branch Communication zl Module (SBM) powered by Microsoft LyncTM: Dashboard—Provides a quick check on the SBM’s status and the status of its components; also allows you to reach configuration pages, start and stop services, install new certificates, and troubleshoot telephony.
Manage and Monitor the HP SBM Locally Dashboard Use the Dashboard As you see, the Survivable Branch Module Dashboard divides into several sections, which provide information about the SBM’s services and status, help you troubleshoot the SBM and its PSTN configuration, and enable you to maintain the module. Figure 3-1. Survivable Branch Module Dashboard You can click the Refresh link in a specific section to receive up-to-date information for the fields in that section.
Manage and Monitor the HP SBM Locally Dashboard Shut Down the SBM To shut down the SBM entirely, click Shutdown SBM in the System section of the Dashboard. Shutting down the SBM stops all services and gracefully shuts down the SBM OS. The SBM remains shut down until you manually reboot it from the HP zl switch CLI (services e reload). If you have physical access to the HP zl switch with the SBM, you will see that all LEDs on the module are off when the SBM is shut down.
Manage and Monitor the HP SBM Locally Dashboard Figure 3-2. SBM Logs To close the window, click the X in the top right corner. Monitor the SBM’s Replication Status View the Replication section to determine whether the SBM has successfully replicated the latest Lync topology. Table 3-1 describes the fields. If the status is not up-to-date, you can click Initiate Replication Process.
Manage and Monitor the HP SBM Locally Dashboard Table 3-1.
Manage and Monitor the HP SBM Locally Dashboard Table 3-2. Services Status Description Lync Server Replica Replication Agent The Replication Agent is responsible for receiving information about the Lync Server topology from the data center and updating the SBM accordingly. Lync Server FrontEnd SBM's Lync Server Front-End Server provides communication services for users assigned to its pool. It manages user registration and communications routing.
Manage and Monitor the HP SBM Locally Dashboard Update Certificates Because the SBM requires a valid certificate to operate, you must update the certificate before it expires. Similarly, you must update its CA certificate before it expires. You can update the certificates from the Dashboard. Important After you update the certificate, the Media Gateway will automatically restart, which causes a temporary PSTN outage for the voice calls.
Manage and Monitor the HP SBM Locally Dashboard Configure Telephony Settings You can modify your PSTN configurations, redo your configurations after a software update, or create new configurations from the Dashboard. Figure 3-4. Survivable Branch Module Dashboard PSTN Setup Wizard The PSTN Setup Wizard helps you to set up a complete configuration, including country code, E1/T1 settings, SIP configuration, and routing rules, for an interface or interfaces.
Manage and Monitor the HP SBM Locally Dashboard PSTN Configuration In the PSTN Configuration windows, you can configure any PSTN-related setting.
Manage and Monitor the HP SBM Locally Dashboard Figure 3-5. Setup Wizard—PSTN Routing Rules Page You must enter the rules in an xml file. You can use your browser’s find feature to move to the correct line for the rule that you want to edit. (See “Background Information on PSTN Outward Number Masks” on page 2-57 of Chapter 2: “Complete the Setup Wizard“ for information.) Click the Validate button to check whether the xml data is valid. (This button is only available when the Media Gateway is running.
Manage and Monitor the HP SBM Locally Dashboard Monitor and Troubleshoot PSTN Connections The Telephony Diagnostics section helps you to troubleshoot your PSTN connections. Figure 3-6. Survivable Branch Module Dashboard First, however, you should view the HP Media Gateway status in the Services section. If the gateway is stopped, certain diagnostics will not work; you cannot view the channel status nor enable call logging. Click the service’s Start button to bring the gateway back up.
Manage and Monitor the HP SBM Locally Dashboard View the Channel Status You can click Channel Status to view information about the current status of your PSTN connections. Figure 3-7. Dashboard—PSTN Line Status Window In the PSTN Line Status window, you see the status for each channel on each of your lines. The window is automatically refreshed every 30 seconds. Click Legend to see the status indicated by various colors and letters.
Manage and Monitor the HP SBM Locally Dashboard Activate Call Logging If you are having trouble with PSTN calls, you might want to activate call logging to see where the problem occurs—whether the call is being routed correctly through the Media Gateway, whether the call is initiating, whether the call is being assigned a channel, and so forth. Caution Activating call logging can negatively affect the Media Gateway’s performance.
Manage and Monitor the HP SBM Locally Dashboard Note As in the test call issued by the Setup Wizard, the SBM requires a Lync Server Health Monitoring pool configured for it with two valid accounts for users in its pool. View Call Logs Click PSTN Call Logs in the Telephony section of the Dashboard to open a window that displays the logs generated for calls while the call logging feature was enabled. Figure 3-8. PSTN Call Logs A window opens, which displays the folders that contain the call logs.
Manage and Monitor the HP SBM Locally Remote Desktop Protocol (RDP) Caution The HP SBM is capable of logging information that is considered private in some countries. Although it does not do so by default, you might have enabled it so do so. Access to log files should be carefully controlled.
Manage and Monitor the HP SBM Locally Remote Desktop Protocol (RDP) 3. Log in to Windows: hostzlswitch(hp-sbm-branch-C)# windows Administrator When prompted for a password, enter the password that you set for the local Administrator. Alternatively, you can log in as a domain user: hostzlswitch(hp-sbm-branch-C)# windows When prompted, type the user’s password. 4.
Manage and Monitor the HP SBM Locally Remote Desktop Protocol (RDP) Figure 3-9. Remote Desktop—Run as Administrator Event Viewer One useful tool is the Event Viewer, which you can access from Start > Administrative Tools > Event Viewer. You can also open the Server Manager and expand Diagnostics.
Manage and Monitor the HP SBM Locally Remote Desktop Protocol (RDP) Figure 3-10. Remote Desktop—Server Manager > Diagnostics > Event Viewer As you see, you can expand several folders to view different messages.
Manage and Monitor the HP SBM Locally Remote Desktop Protocol (RDP) Note The HP SBM is capable of logging information that is considered private in some countries. No private information is logged by default, but local privacy restrictions must be considered whenever logging is enabled. Access to log files should be carefully controlled.
Manage and Monitor the HP SBM Locally Remote Desktop Protocol (RDP) Lync Server Management Shell The Lync Server Management Shell, which you can use to manually enter CS cmdlets, is pinned to the Start menu. Remember to run the shell as an administrator. To obtain a list of commands, use the get-command cmdlet. You can narrow your search by adding character strings and wildcards.
Manage and Monitor the HP SBM Locally Remote Desktop Protocol (RDP) Back Up and Restore You can backup and restore your system using the Windows Server Backup feature, which is installed on the SBM at the factory default settings and accessible from the Administrative Tools. This feature supports both local and remote backups. Refer to Microsoft documentation for information on using this tool to backup and restore the system. Figure 3-12.
Manage and Monitor the HP SBM Locally Access with the services tech Command Access with the services tech Command The following HP zl switch command gives you pass through access to the OS running on the SBM: hostzlswitch(config)# services tech Note that the command must be entered from the switch’s global configuration mode. If you enter this command while the SBM is booting, you can monitor the bootup process.
Manage and Monitor the HP SBM Locally Access with the services tech Command Figure 3-13. SAC—help command You can exit the SAC at any time and return to the HP zl switch CLI by pressing [Ctrl][Z]. If you want to access the Windows command prompt, follow these steps: 1. Activate the Windows Server 2008 R2 command prompt: SAC> cmd The command prompt is assigned to a channel, and the channel’s name and number are displayed. 2.
Manage and Monitor the HP SBM Locally Access with the services tech Command Figure 3-14. SAC—CMD Prompt Channel 3. Press [Spacebar]. 4. When prompted, log in with your credentials. 5. To return to the SAC, press Press [Esc] + [Tab] + [0]. 6. You should see that you are entering the SAC channel. Figure 3-15. SAC—SAC Channel 7. 3-26 Press [Spacebar].
Manage and Monitor the HP SBM Locally Access with the services tech Command HP SBM Recovery Menu The SBM supports a Recovery Menu that enables you to revert to factory default settings. The SBM automatically boots to the Recovery Menu if it fails to boot the OS. You can also force the SBM to boot to this menu by accessing the SBM’s command prompt via RDP, entering reagentc /boottore, and rebooting the SBM.
Manage and Monitor the HP SBM Locally Access with the services tech Command 5. As the SBM reboots, messages will be displayed. You will see the Safe Mode options. Figure 3-16. Safe Mode Options 6. Use the arrow keys to select an option and press [Enter] to confirm. These options remain for 30 seconds. If you do nothing, the SBM boots normally. After the SBM boots up, you will see the SAC prompt.
Manage and Monitor the HP SBM Locally Restoring and Replacing HP SBMs Restoring and Replacing HP SBMs You must follow a set procedure to restore an SBM to factory default settings, install a replacement SBM, or change the SBM’s name. Each procedure requires Domain or Enterprise Admins and CS Administrators to complete some tasks, so you must share these instructions with them.
Manage and Monitor the HP SBM Locally Restoring and Replacing HP SBMs 3. Reset the SBM to factory default settings: a. If you are resetting the SBM because its OS has failed to load, the Recovery Console is already active. Start at step i on page 3-30. Otherwise, you can start the console manually. Access the SBM’s command prompt in one of two ways: – Use the services tech command from the host zl switch CLI to access the SAC. Then create a command prompt channel and enter that channel.
Manage and Monitor the HP SBM Locally Restoring and Replacing HP SBMs Figure 3-17. HP SBM Recovery Menu 4. e. When the Recovery Menu in displayed, enter R to restore the factory default settings. f. Press [y] to confirm that you want to reimage the SBM, returning it to its factory state. g. The restoration takes about twenty minutes. You can exit the Recovery Menu at any time by pressing [Ctrl][Z]. A Domain or Enterprise Admin must complete this and the next two steps.
Manage and Monitor the HP SBM Locally Restoring and Replacing HP SBMs 7. An Enterprise Admin or CS Administrator must complete the next step, which is enabling the topology. Do not skip this important step, which adds the proper groups and properties to the SBM computer object: a. Log in to a server that has the Lync Server Management Shell. Open the shell. b. Enter Enable-CsTopology. 8. By now, the SBM should be returned to factory default settings.
Manage and Monitor the HP SBM Locally Restoring and Replacing HP SBMs 3. A Domain or Enterprise Admin must complete this and the next two steps. First, delete the SBM’s computer account from Active Directory: a. Log on to a controller member server as a member of the appropriate group. b. Open the Active Directory Users and Computers window (click Start > Administrative Tools > Active Directory Users and Computers). c. Expand the domain and select the Computers folder.
Manage and Monitor the HP SBM Locally Restoring and Replacing HP SBMs Follow these steps: 1. First move the branch Lync Server users to the central site. This step must be completed by a CS User Administrator or CS Administrator. This step can be completed from the Lync Server Control Panel or Lync Server Management Shell. See the Microsoft documentation for instructions. 2. A CS Administrator must also remove the SBM as the PSTN gateway for any voice routes.
Manage and Monitor the HP SBM Locally Restoring and Replacing HP SBMs 6. Restore the SBM to factory defaults: a. Access the SBM’s command prompt in one of two ways: – Use the services tech command from the host zl switch CLI to access the SAC. Then create a command prompt channel and enter that channel. See “SAC” on page 3-24. – Access the SBM via RDP (see “Remote Desktop Protocol (RDP)” on page 3-17). Then open a command prompt, running it as an administrator. b.
Manage and Monitor the HP SBM Locally Restoring and Replacing HP SBMs iv. If the SBM has not yet rebooted, the management session will hang. Wait. As the SBM reboots, messages will be displayed. Figure 3-18. HP SBM Recovery Menu 3-36 e. When the Recovery Menu is displayed, enter R to restore the factory default settings. f. Press [y] to confirm that you want to reimage the SBM, returning it to its factory state. g. The restoration takes about twenty minutes. You.
4 Support Remote Monitoring Contents Supported Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Ensuring Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 SNMP MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Microsoft/Windows OS MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Intel NIC MIBs . . . . . . . . . . . .
Support Remote Monitoring Supported Solutions Supported Solutions Many organizations have centralized solutions for monitoring and managing network assets such as the HP Survivable Branch Communication zl Module (SBM) powered by Microsoft LyncTM. You can monitor the SBM remotely using one or more of these supported remote monitoring tools: ■ OpenView Agent ■ SNMP server ■ Syslog server ■ Microsoft Operations Monitor Agent You should refer to the documentation for your tool.
Support Remote Monitoring SNMP MIBs Ensuring Support You do not need to complete any extra configuration on the SBM to enable it to work with the supported monitoring solutions. However, if your solution relies on SNMP, the SNMP server requires the proper MIBs (see “SNMP MIBs” on page 4-3). In addition, someone must verify that any firewalls between the SBM and the remote solution permit the appropriate traffic. Finally, the SBM has also had its security hardened in a number of ways.
Support Remote Monitoring SNMP MIBs Media Gateway MIBs The SBM also has MIBs for its Media Gateway, which are stored in the SBM’s hard drive in the C:\Program Files\Hewlett-Packard\SIP-PSTN Gateway\config\mibs directory. (You can access this directory using RDP.) These MIB files have a .txt extension. The Media Gateway uses these MIBs: ■ SANGOMA-IF-MIB ■ GW-CALL-STATS-MIB ■ SANGOMA-IF-DECLARATION-MIB The other files that you see are necessary for those MIBs to function.
5 Manage Updates Contents Install Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Patches and Hotfixes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Driver Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manage Updates Install Updates Install Updates To update the software of the HP Survivable Branch Communication zl Module (SBM) powered by Microsoft LyncTM, you will receive an installer file, which you run in a Remote Desktop Protocol (RDP) session with the SBM. Before you install the new software, however, you must run an uninstaller to uninstall existing software. You should also be aware that updating the Media Gateway software writes over your existing Media Gateway configuration.
Manage Updates Install Updates These files store the configurations that you establish when you run the PSTN Setup Wizard (or when you alter the PSTN configuration with other links). Finally, the HP SBM must reboot after the installation. Therefore you should schedule a network outage during the update procedure. Follow these steps to install the update: 1. Log in to the SBM via RDP. See “Remote Desktop Protocol (RDP)” on page 3-17 of Chapter 3: “Manage and Monitor the HP SBM Locally.” 2.
Manage Updates Patches and Hotfixes Patches and Hotfixes The Windows Server 2008 R2 running on the SBM receives patches and hotfixes just as any licensed server does. It can interact with your own patch management solution; however, HP does not provide patch management for it.
Manage Updates Driver Updates Driver Updates If you need to update the drivers for your PSTN telephony boards, refer to the Sangoma website (wiki.sangoma.com/wanpipe-windows-drivers). You can download both the drivers and instructions for installing them from there. Before you update the drivers, you must shut down the Media Gateway. Access the SBM Dashboard (contact the SBM at its FQDN) and click Stop next to HP Media Gateway.
Manage Updates Driver Updates 5-6
6 Troubleshooting Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 Basic Digital Line Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 Determine the Interface ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 View the Alarms on the Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7 Implement a Loopback . . . . . . . . . . . . . . . . . . . .
Troubleshooting Contents Regain Access to an SBM with Failed Network Functionality . . . . . . . . . 6-24 Reset TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24 Disable the Firewall and Enable the Remote Desktop . . . . . . . . 6-26 Enable the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-27 Configure the Interface’s IP Settings . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Overview Overview This chapter teaches you how to perform basic PSTN troubleshooting, how to put T1/E1 lines into loopback, and how to view the status and statistics for PSTN connections. Several sections at the end of the chapter provide information on fixing specific problems. Basic Digital Line Troubleshooting This section guides you through basic troubleshooting of your PSTN connections: 1. Find your line’s interface ID. 2. View alarms on the line. 3.
Troubleshooting Basic Digital Line Troubleshooting Figure 6-1. Remote Desktop—Open a Command Prompt as an Administrator 2. Enter wanrouter interfaces. Figure 6-2.
Troubleshooting Basic Digital Line Troubleshooting 3. The Interface Name column lists the interface ID for each of active interface. Depending on the type of signaling for your E1/T1 line, you might see multiple interface IDs; one for the voice data channels and others for the data control channels (the D-channels). If you have found your ID, move to “View the Alarms on the Line” on page 6-7. If you have several interfaces on your SBM, you must determine the ID that matches the one that you want to test.
Troubleshooting Basic Digital Line Troubleshooting 5. Click the Groups of channels tab and note the interface ID, which is listed as the Interface Name. Figure 6-4.
Troubleshooting Basic Digital Line Troubleshooting View the Alarms on the Line To view the alarms on a line, follow these steps: 1. Access the SBM via Remote Desktop Protocol (RDP). (See “Remote Desktop Protocol (RDP)” on page 3-15 of Chapter 3: “Manage and Monitor the HP SBM Locally.”) 2. Open a command prompt by right-clicking and selecting Run as administrator. Figure 6-5. Remote Desktop—Open a Command Prompt as an Administrator 3.
Troubleshooting Basic Digital Line Troubleshooting Table 6-1. Possible Reasons for E1/T1 Alarms Alarm Definition Possible Problems OOF Out of Frame The line coding or the framing format does not match the PSTN carrier’s settings. LOF Loss of Framing The line is experiencing a clocking problem. Generally, the interface should take the clock from the line (default setting). LOS Loss of Signal (continuity problem) • The cable is disconnected or bad. • The pinouts for the connector are incorrect.
Troubleshooting Implement a Loopback Implement a Loopback When your PSTN connection has an LOS alarm, but you cannot determine the error, you might put the line into a local loopback to determine the problem. In addition, your PSTN carrier might ask you to put the circuit in a loopback mode for testing. There are two general types of loopback: Local—The SBM sends data to the CO, which loops it back to the SBM. In this case, you are responsible for initiating the BERT and analyzing the results.
Troubleshooting Implement a Loopback Connect the Port to be Tested You have three options for connecting the port that you plan to put into local loopback: Leave the port connected to the Telco. Table 6-2. Pin Signal 1 RRING 2 RTIP 4 TRING 5 TTIP Connect the port to a loopback connector. Use an RJ-45 cable in which you have tied the pins together as shown in the table below. Table 6-3.
Troubleshooting Implement a Loopback Enable Master Clocking If you connected the port to a loopback connector or to another E1/T1 port, the port that you are testing must act as the master clock. If you are connecting the port to the Telco, talk to your carrier and ask whether your port should be the master clock. Follow these steps to enable master clocking: 1. Open the Driver properties window: a. Open the Device Manager from the Control Panel. b. Expand Sangoma Communication Devices. Figure 6-6.
Troubleshooting Implement a Loopback Display Interface Driver Events It is a best practice to open a command line window for monitoring activity on the tested interface. 1. Open a command prompt, running the command as an administrator. 2. Enter this command: stail.exe Leave this window open throughout the rest of the process. Put the Line into Loopback Complete each task to put the line into loopback. Open a Command Line. Open a different command prompt (again selecting Run as administrator).
Troubleshooting Implement a Loopback Table 6-5. Possible Reasons for E1/T1 Alarms Alarm Possible Problems OOF Out of Frame The line coding or the framing format does not match the PSTN carrier’s settings. LOF Loss of Framing The line is experiencing a clocking problem. Generally, the interface should take the clock from the line (default setting). LOS Loss of Signal (continuity problem) • The cable is disconnected or bad. • The pinouts for the connector are incorrect.
Troubleshooting Implement a Loopback Figure 6-7. Remote Desktop Command Prompt—wanpipemon Command for Checking the Status Disable Echo Cancellation. Enter this command to start configuring echo cancellation: Syntax: wanec_client config Replace with the ID that you determined earlier. Then disable echo cancellation: Syntax: wanec_client disable all Replace with the ID that you determined earlier.
Troubleshooting Implement a Loopback Figure 6-8. Remote Desktop Command Prompt—wanec_client Commands (for Echo Cancellation) Initiate the Local Loopback. You must now start the loopback. The process depends on how the port is connected. Port Connected to the Telco. You can initiate the loopback in one of two ways: Ask the carrier to enable remote loopback on its end.
Troubleshooting Implement a Loopback Run BERTs You are responsible for initiating and monitoring the BERT. Enter this command to initiate a BERT: Syntax: wanpipemon -i -c Tsw_bert [--random| --ascendant | -descendant] Replace with the ID that you determined earlier. Select a random, ascendant, or descendent test. Enter this command to check the results: Syntax: wanpipemon -i _if1 -c Tsw_bert --status Replace with the ID that you determined earlier.
Troubleshooting Implement a Loopback Port Connected to Another E1/T1 Port. You can either: End the remote loopback on the second port (see “Take the Interface out of Remote Loopback Mode” on page 6-22). Send a remote loopback end command: Syntax: wanpipemon -i -c Tsdlb Replace with the ID that you determined earlier.
Troubleshooting Implement a Loopback Implement a Remote Loopback When you cannot determine the cause of a problem using local loopback, you can try putting your PSTN line into remote loopback (contact your PSTN carrier first). Your carrier might also ask you to put your line into remote loopback so that it can run various tests. Follow each section to place your SBM in remote loopback. Ensure the Gateway is Not Running First shut down the Media Gateway: 1. Access the SBM Dashboard.
Troubleshooting Implement a Loopback Put the Line into Loopback Complete each task to put the line into loopback. Open a Command Line. Open a different command prompt (again selecting Run as administrator). This enables you to monitor the process at the same time that you implement it. Check the Line. First, check the line status: Syntax: wanpipemon -i -c Ta Replace with the ID that you determined earlier.
Troubleshooting Implement a Loopback Figure 6-10. Remote Desktop Command Prompt—wanpipemon Command for Checking the Status Disable Echo Cancellation. Enter this command to start configuring echo cancellation: Syntax: wanec_client config Replace with the ID that you determined earlier. Then disable echo cancellation: Syntax: wanec_client disable all Replace with the ID that you determined earlier.
Troubleshooting Implement a Loopback Figure 6-11. Remote Desktop Command Prompt—wanec_client Commands (for Echo Cancellation) Put the Interface into Remote Loopback Mode. You can now put the interface into remote loopback: Syntax: wanpipemon -i -c Tallb Replace with the ID that you determined earlier. Remote loopback should now be enabled; check the loopback mode again: Syntax: wanpipemon -i -c Tlb Replace with the ID that you determined earlier.
Troubleshooting View Detailed Status and Statistics for PSTN Connections Take the Interface out of Remote Loopback Mode After the CO has completed testing the line, you must remove it from loopback mode. Access the command line window (running as Administrator) and enter this command: Syntax: wanpipemon -i -c Tdllb Replace with the ID that you determined earlier. For example: wanpipemon -i wanpipe1_if1 -c Tdllb Figure 6-13.
Troubleshooting View Detailed Status and Statistics for PSTN Connections Open a command prompt, running the command as an Administrator. Figure 6-14. Remote Desktop—Open a Command Prompt as an Administrator The table displays useful commands. Note that you must specify the interface ID for the PSTN connection that you want to monitor. See “Determine the Interface ID” on page 6-3 if you do not know this ID. Table 6-6.
Troubleshooting Regain Access to an SBM with Failed Network Functionality Regain Access to an SBM with Failed Network Functionality This section explains how to regain access to the SBM if its network functionality fails. You must reset the network connections to an enabled state. You can perform the reset for the Ethernet interfaces or the management interface. In either case, follow this general procedure: 1. Reset TCP/IP settings. 2. Disable the firewall and enable the Remote Desktop. 3.
Troubleshooting Regain Access to an SBM with Failed Network Functionality 6. Activate the Windows Server 2008 R2 command prompt: SAC> cmd 7. Access the command prompt: SAC> ch -si For example: SAC> ch -si 1 8. You should see that you are entering the command prompt channel. Figure 6-15. SAC—CMD Prompt Channel 9. Press [Spacebar]. 10. When prompted, enter your local Administrator username and password. Press [Enter] for Domain.
Troubleshooting Regain Access to an SBM with Failed Network Functionality 12. Return to the SAC: a. Press [Esc] + [Tab] + [0]. b. You should see that you are entering the SAC channel. Figure 6-16. SAC—SAC Channel c. Press [Spacebar]. 13. Press [Ctrl][Z] to access the HP zl switch CLI. Disable the Firewall and Enable the Remote Desktop 14.
Troubleshooting Regain Access to an SBM with Failed Network Functionality 16. Enter the password for the local Administrator. 17. The firewall helps to protect the SBM; however, you are disabling it for now to ensure that you can gain access to the SBM (you can enable it later): hostswitch(hp-sbm-branch-C:win)# no firewall 18. Enable Remote Desktop: hostswitch(hp-sbm-branch-C:win)# remote-desktop Enable the Interface 19. Access the interface that you want to use and enable it.
Troubleshooting Restore Lost Management Connection between the Host Switch and SBM 5. If necessary, set the IP address to DHCP, or set a static address: Syntax: ip address [dhcp | ] Replace with the desired IPv4 dotted-notation address. Replace with the mask for the SBM’s subnet. For example: hostswitch(hp-sbm-branch-C:eth-2)# ip address 10.1.1.1 255.255.255.
Troubleshooting Restore Lost Management Connection between the Host Switch and SBM version of WinPcap or an application that uses WinPcap on the SBM. Such installations are not supported. It also occurs if someone removes the application that uses WinPcap, causing WinPcap to be removed as well. If you are experiencing problems and someone has installed or removed WinPcap from the SBM, you must restore the SBM’s WinPcap application. Follow these steps: 1. If WinPcap has been removed, you must restore it.
Troubleshooting Prevent Loss of Services in a WAN Failure Prevent Loss of Services in a WAN Failure The SBM provides survivable communication services in the event of a WAN failure. If you find that, when the WAN link fails, the SBM provides services for about fifteen minutes and then stops providing services, your site might not be properly configured for the SBM deployment. The branch site requires local DNS services.
A Ready the Data Center for an SBM Deployment Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 Domain Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Verify Your Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3 Add the SBM Computer Object to the Domain . . . . . . . . . . . . . . . . . . .
Ready the Data Center for an SBM Deployment Overview Overview The HP Survivable Branch Communication zl Module (SBM) powered by Microsoft LyncTM is designed to integrate with an existing Microsoft Unified Communications and Collaboration solution. This appendix explains the tasks that must be performed to ready the data center for a successful SBM deployment. It will provide enough information for an experienced Windows administrators to create a checklist of what they need to do.
Ready the Data Center for an SBM Deployment Domain Administration Table A-1.
Ready the Data Center for an SBM Deployment Domain Administration Add the SBM Computer Object to the Domain Next, you must add the SBM computer account to the domain. Make sure that RTCUniversalSBATechnicians are allowed to join the SBM to the domain. Also communicate the SBM’s hostname to the CS Administrator, who will need to specify the SBM’s FQDN when adding it to the Lync Server topology. Configure the SBM’s Service Principal Name The SBM must use its FQDN for its service principal name (SPN).
Ready the Data Center for an SBM Deployment Domain Administration Create a DHCP Reservation for the SBM (Recommended) If you want to use a DHCP server to assign a fixed IP address to the SBM, create the reservation before the installation. The SBM has two Ethernet interfaces, but it typically uses Ethernet Interface 2. (Interface 1 is disabled at the factory default settings.) To find the MAC address for the reservation, view the MAC address listed on the label on the underside of the module.
Ready the Data Center for an SBM Deployment Domain Administration Figure A-1. Active Directory Users and Computers > [domain] > Computers Window 3. A-6 For Computer Name, type the name that you have selected for the SBM.
Ready the Data Center for an SBM Deployment Domain Administration Figure A-2. New Object - Computer Window 4. You must allow the SBM technician to add the SBM to the domain. Next to User or group, click Change. 5. Type RTCUniversalSBATechnicians. Figure A-3. New Object - Computer Window 6. Click OK. 7. Click Next and Next again in the next window.
Ready the Data Center for an SBM Deployment Domain Administration Figure A-4. New Object - Computer Window A-8 8. Click Finish. 9. Select the Users folder. Either create a new user for the SBM technician or use an existing user. In this example, you are using an existing user. Right-click the name and select Add to a group.
Ready the Data Center for an SBM Deployment Domain Administration Figure A-5. Active Directory Users and Computers—Add a User to a Group 10. Type RTCUniversalSBATechnicians. 11. Click OK. 12. Add the first test user account: a. Right-click the Users folder and select New > User. b. Configure the user’s name and login name.
Ready the Data Center for an SBM Deployment Domain Administration Figure A-6. New Object - User Window c. Click Next. d. Configure the user’s password and password options. Figure A-7.
Ready the Data Center for an SBM Deployment Domain Administration e. Click Finish. f. Ask the CS Administrator if you need to configure any more information. For example, if the branch Lync users’ SIP addresses are formulated from email addresses, you must edit the user properties and configure an email address. Figure A-8. User Properties 13. Follow the same steps to add the second test user account. 14. Open the ASDI editor (Start > Administrative Tools > ADSI Edit). 15.
Ready the Data Center for an SBM Deployment Domain Administration Figure A-9. ADSI Edit Window 16. For Select a well known Naming Context, select Default naming context. 17. Leave other settings at their defaults.
Ready the Data Center for an SBM Deployment Domain Administration Figure A-10. Connection Settings Window 18. Click OK. 19. Expand Default naming context > [DC=] > CN=Computers. 20. Right-click the folder labeled with the SBM’s CN and select Properties.
Ready the Data Center for an SBM Deployment Domain Administration Figure A-11. ADSI Edit Window 21. Scroll down to and select servicePrincipalName.
Ready the Data Center for an SBM Deployment Domain Administration Figure A-12. CN= Properties 22. Click Edit. 23. Type HOST/ and click Add. As shown in the figure, replace with the proper FQDN for the SBM.
Ready the Data Center for an SBM Deployment Domain Administration Figure A-13. CN= Properties 24. Click OK and Apply until you have closed all windows. 25. To add a DHCP reservation, follow these steps: Note . A-16 a. Access the DHCP window (Start > Administrative Tools > DHCP). b. Expand the server and IPv4 folders. Expand the scope in which you want to assign the SBM an IP address. The SBM does not support IPv6.
Ready the Data Center for an SBM Deployment Domain Administration Figure A-14. DHCP Server > [server name] > IPv4 > [scope] > Reservations Window Note c. Right-click Reservations and select Add New Reservation. d. For Reservation name, type a unique, descriptive name. e. For IP address, type the IP address that you want to assign to the SBM. f. For MAC address, type the MAC address of the SBM’s Ethernet Interface 2 in hyphenated format (for example 0024a8-040507).
Ready the Data Center for an SBM Deployment Domain Administration Figure A-15. DHCP Server > [server name] > IPv4 > [scope] > Reservations Window g. Click Add. 26. If you want to add a DNS entry for the SBM now, follow these steps: a. Access the DNS Manager window (Start > Administrative Tools > DNS). b. Expand the server and Forward Lookup Zones folders. c. Expand your domain. Right-click the domain and select New > Host. d. For Name, type the SBM’s serial number, which is its initial hostname.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology Add the Survivable Branch to the Lync Server Topology As a CS Administrator, you must complete the following tasks before the SBM is installed: Important 1. Define a branch site for the SBM’s site within a parent central site in the Lync topology. 2. Add a Survivable Branch Appliance to the branch site, specifying the SBM’s FQDN for the server FQDN and the PSTN FQDN.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology 5. Assign branch Lync users to the SBM’s pool (these users might be existing users or new ones). The SBM will be the primary Registrar for Lync users at the branch site. If you are using special accounts for the Health Monitoring pool, remember to add those accounts to the pool as well. 6. It is recommended that you configure Media Bypass for the SBM’s site.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology Example Steps This section provides minimal steps for a simplified deployment. It is included for your reference but is not guaranteed to match the exact steps for your version. Always refer to Microsoft documentation for complete guidelines for managing Lync Server 2010. 1. Open the Lync Server 2010 Topology Builder and download your current topology. 2.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology Figure A-17. Lync Server 2010 Topology Builder > Define New Branch Site Wizard—Identify the site Page A-22 5. Click Next. 6. Type information about the site’s location.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology Figure A-18. Lync Server 2010 Topology Builder > Define New Branch Site Wizard—Specify site details Page 7. Click Next.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology Figure A-19. Lync Server 2010 Topology Builder > Define New Branch Site Wizard—New Branch site was successfully defined Page 8. Leave the check box selected and click Finish. 9. A new wizard is launched for defining the survivable branch appliance, which is the SBM. Type the SBM’s FQDN. The hostname portion of the FQDN is the name configured in the SBM’s computer account.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology Figure A-20. Lync Server 2010 Topology Builder > Define New Survivable Branch Server—Define the Survivable Branch Appliance FQDN Page 10. Click Next.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology 11. Select the Front End pool at the central site that will provide services such as presence to the branch site. This pool will also automatically act as a backup (secondary registrar) for the SBM. Figure A-21. Lync Server 2010 Topology Builder > Define New Survivable Branch Server—Select the Front End pool Page 12. Click Next.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology Figure A-22. Lync Server 2010 Topology Builder > Define New Survivable Branch Server—Select an Edge Server Page 13. If your site provides remote access, select the Edge pool at the central site that the branch site will use, and click Next. 14. For Gateway FQDN or IP address, type the same SBM FQDN that you specified for the survivable branch appliance.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology The transport protocol and listening port apply to calls as they move from the SBM’s internal Mediation Gateway to its internal Media, or PSTN, gateway (1 in Figure A-23). Figure A-23. SIP Ports Figure A-24.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology 17. Click Finish. 18. You should see your site within the Branch sites folder. Expand the site and then expand the Survivable Branch Appliances, Mediation pools, and PSTN gateways folders. The SBM’s FQDN should be listed under each. Figure A-25. Lync Server 2010 Topology Builder (Branch Site Added) 19.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology 20. Click Lync Server 2010 at the top of the topology builder. On the Actions pane on the right, click Publish Topology. 21. In the window that is displayed, click Next. Figure A-26. Lync Server 2010 Topology Builder > Publish Topology Wizard > Publishing wizard complete Page 22. After the wizard has successfully published the topology, click Finish.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology 24. Set up voice routing policies for the branch site. a. Click Voice Routing in the left navigation bar. b. Click the Voice Policy tab. c. Click New > Site policy. Figure A-27.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology d. Select the branch office site with the SBM. Figure A-28. Lync Server 2010 Control Panel—Select a Site Window e. A-32 Click OK.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology f. Configure a name for the policy and, under Calling Features, select the features that you want the site to support. Figure A-29.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology g. Create PSTN usage records that route traffic through the SBM: i. In the Associated PSTN Usages section, click New. ii. Name the PSTN usage record. Figure A-30. Lync Server 2010 Control Panel > Voice Routing > Voice Policy > New PSTN Usage Record Window h. In the Associated Routes section, click New (or you can select an existing route). i. Name the route. j.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology Figure A-31. Lync Server 2010 Control Panel > Voice Routing > Voice Policy > New Voice Policy > New PSTN Usage Record > New Route Window k. In the Associated gateway section, click Add.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology l. Select the SBM. Figure A-32. Lync Server 2010 Control Panel—Select Gateway Window m. Click OK. A-36 n. When you are finished configuring the route, click OK. o. If you want to add other routes, do so. When you are finished, click OK in the New PSTN Usage Records window. p. If you want to add other PSTN usage records, do so. When you are finished, click OK in the New Voice Policy window.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology q. Click Commit > Commit all. Figure A-33. Lync Server 2010 Control Panel > Voice Routing > Voice Policy Window r. A window displays the changes. Click Commit and then click Close. s. You can use the global dial plan to define normalization rules for the SBM, or you can create a new plan. Refer to Microsoft documentation for guidelines and instructions. 25.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology a. Click the Users tab. Figure A-34. Lync Server 2010 Control Panel > Users Window b. Note If the users are already Lync users, follow these steps: If the users have only been enabled for earlier versions of the Microsoft solution, you must search for legacy users and then enable the users for Lync. Refer to Microsoft documentation on the upgrade process. i. A-38 Use the Search field to find the users.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology ii. Select the users. Then click Action > Move selected users to pool. Figure A-35. Lync Server 2010 Control Panel > Users Window iii. For Destination registrar pool, select the SBM’s FQDN. iv. Select the Force check box. Figure A-36. Lync Server 2010 Control Panel > Move Users Window v. Click OK.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology vi. If the users were not already Enterprise Voice enabled, you must select Action > Assign Policies. Scroll through the window and select Enterprise Voice for Telephony. Click OK. vii. Move to step 28 on page A-44. c. If the branch office users are not existing Lync users, add them now: i. To add new users, in the Users window, click Enable users > Enable users. Figure A-37.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology iv. Use the search field to find the branch users. Figure A-38.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology v. Select the users and click OK. vi. For Assign users to a pool, select the SBM’s FQDN. vii. Choose the how the user’s URL is formulated in the Generate user’s SIP URL section. viii. For Telephony, select Enterprise Voice. Figure A-39. Lync Server 2010 Control Panel > Users > New Lync Server User Window ix. Configure other settings as appropriate for your environment.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology 26. Follow these steps to enable Media Bypass if it is not already enabled: a. In the left navigation bar, click Network Configuration. b. Click the Global tab. Figure A-40. Lync Server 2010 Control Panel > Users > New Lync Server User Window c. Click Edit > Show details. d. Select the Enable Media Bypass check box. e.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology Figure A-41. Lync Server 2010 Control Panel > Network Configuration > Global Window f. Click Commit. 27. If Media Bypass uses the site and region configuration, you must define your regions, sites, and subnets appropriately (use the Region, Site, and Subnet tabs in the top navigation bar). For example, create a new site for the branch within the region associated with the SBM’s parent central site.
Ready the Data Center for an SBM Deployment Add the Survivable Branch to the Lync Server Topology 29. Enter this command: New-CsHealthMonitoringConfiguration 30. You will be prompted to enter information: • For FirstTestUserSipUrl, type sip:. Replace with the URL for the test user that you earlier added to the SBM pool. Make sure to use the format that you specified when you added this user. For example, sip:branchuser1@example.hp.
Ready the Data Center for an SBM Deployment Ready a Certificate for the SBM Ready a Certificate for the SBM The person who performs the initial configuration of the SBM must install a Web Server certificate on it. He or she will have four options: Note ■ Install a certificate/private key already created for the SBM. ■ Create a request on the SBM and submit the request for signing.
Ready the Data Center for an SBM Deployment Ready a Certificate for the SBM Whether you generate the certificate/private key file on your own Windows CA or obtain it from a third-party CA, the certificate must meet these criteria: ■ ■ Generated with the Web Server template or provides the same key and extended usages as this template: • Key usages: digitalSignature, keyEncipherment • Extended key usages: serverAuth Follows these guidelines for the subject name: • The subject name is a distinguished
Ready the Data Center for an SBM Deployment Ready a Certificate for the SBM the request (guided by the Setup Wizard, which eliminates most errors). In addition, he or she cannot proceed in the installation until the request has been signed and returned. When the SBM administrator submits the request, you can issue the certificate using a Windows CA or a third-party CA. If you are using a Windows CA, simply submit the request and save out the certificate.
Ready the Data Center for an SBM Deployment Security Planning Security Planning HP has taken steps to secure the Windows Server 2008 R2 OS that runs on the HP SBM, whenever possible following the United States Government Configuration Baseline (USGCB) recommendations. For example, the local Administrator and Guest accounts have been renamed and firewall rules have been added to minimize vulnerabilities to SIP fuzzing.
Ready the Data Center for an SBM Deployment Communicate Information to the SBM Administrator Communicate Information to the SBM Administrator The SBM administrator will require the following information: ■ Hostname (computer name) for the SBM The SBM’s default hostname is its serial number, which the administrator can find on the back left corner of the module’s physical hardware.
Ready the Data Center for an SBM Deployment Communicate Information to the SBM Administrator ■ Either: • A .
Ready the Data Center for an SBM Deployment Communicate Information to the SBM Administrator Figure A-43. SIP Ports ■ SIP transport protocol for communications from the Media Gateway to the Mediation Server: • TLS (recommended) • TCP This is the protocol defined for the SBM’s Mediation Server in the topology.
B HP SBM Security Hardening Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 Security Hardening at the SBM Factory Default Settings . . . . . . . . . . . . . . B-2 USGCB Recommendations That Must Not Be Implemented . . . . . . . . . .
HP SBM Security Hardening Overview Overview Do not use the Security Configuration Wizard to alter the HP Survivable Branch Communication zl Module (SBM) powered by Microsoft LyncTM because certain of its actions can break the SBM functionality. To protect your system, HP has already hardened the appropriate features at the factory default settings.
HP SBM Security Hardening Security Hardening at the SBM Factory Default Settings Table B-1.
HP SBM Security Hardening Security Hardening at the SBM Factory Default Settings B-4 HKCU\Software\Policies\Microsoft\Windows\Control Panel\Desktop!ScreenSaveActive; should be in HKU\.DEFAULT\Control Panel\Desktop!ScreenSaveActive 1 HKCU\Software\Policies\Microsoft\Windows\Control Panel\Desktop!ScreenSaverIsSecure; should be in HCU\.DEFAULT\Control Panel\Desktop!ScreenSaverIsSecure 1 HKCU\Software\Policies\Microsoft\Windows\Control Panel\Desktop!ScreenSaveTimeOut; should be in HKU\.
HP SBM Security Hardening Security Hardening at the SBM Factory Default Settings HKLM\Software\Policies\Microsoft\Windows NT\Printers!DoNotInstallCompatibleDriverFromWindowsUpdate 1 HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services!MaxDisconnectionTime; should be in HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp!MaxDisconnectionTime 60000 HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services!MaxIdleTime; should be in HKLM\SYSTEM\CurrentControlSet\Control\Te
HP SBM Security Hardening Security Hardening at the SBM Factory Default Settings HKLM\Software\Policies\Microsoft\Windows\LLTD!Enable LLTDIO, HKLM\Software\Policies\Microsoft\Windows\LLTD!Allow LLTDIOOnDomain, HKLM\Software\Policies\Microsoft\Windows\LLTD!Allow LLTDIOOnPublicNet, HKLM\Software\Policies\Microsoft\Windows\LLTD!Prohibit LLTDIOOnPrivateNet 0 HKLM\Software\Policies\Microsoft\Windows\LLTD!Enable Rspndr, HKLM\Software\Policies\Microsoft\Windows\LLTD!Allow RspndrOnDomain, HKLM\Software\Policies\M
HP SBM Security Hardening Security Hardening at the SBM Factory Default Settings HKLM\Software\Policies\Microsoft\WindowsFirewall\Domain Profile!LogSuccessfulConnections; set in HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\ Parameters\FirewallPolicy\DomainProfile\Logging!Log SuccessfulConnections 1 HKLM\Software\Policies\Microsoft\WindowsFirewall\Private 1 Profile!LogDroppedPackets; set in HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Para meters\FirewallPolicy\StandardProfile!LogDroppedPacke
HP SBM Security Hardening Security Hardening at the SBM Factory Default Settings Policy path (no registry setting): Computer Configuration\Windows Settings\Security Settings\Account Policies\Account Lockout Policy Account lockout duration = 15 minutes Account lockout threshold = 5 invalid attempts Reset lockout counter after = 15 minutes Policy path (no registry setting): Computer Configuration\Windows Settings\Security Settings\Account Policies\Password Policy Enforce password history = 24 passwords rem
HP SBM Security Hardening Security Hardening at the SBM Factory Default Settings HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\AllocateDASD Policy setting: Devices: Allowed to format and eject removable media HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\AllocateFloppies Administrators and Interactive Users (only Administrators for the SBM) Disabled Policy setting: Devices: Restrict floppy access to locally logged-on user only HKLM\Software\Microsoft\Windows NT\CurrentVersion\Win
HP SBM Security Hardening Security Hardening at the SBM Factory Default Settings HKLM\System\CurrentControlSet\Control\Lsa\MSV1_0\NTLMM inClientSec Policy setting: Require NTLMv2 session security, Require 128 bit encryption Network security: Minimum session security for NTLM SSP based (including secure RPC) clients HKLM\System\CurrentControlSet\Control\Lsa\MSV1_0\NTLMM inServerSec Policy setting: Require NTLMv2 session security, Require 128 bit encryption Network security: Minimum session security for N
HP SBM Security Hardening USGCB Recommendations That Must Not Be Implemented Table B-2 displays the rules that HP has added to the SBM’s firewall. Table B-2. Firewall Rules Added by HP at Factory Default Settings Rule Name Rule CS TCP444 dir=in,action=allow,localip=any,remoteip=any,protocol=any,profile= any,enable=yes CS rtcmedsrv dir=in,action=allow,program="%PROGRAMFILES%\Microsoft Communications Server 2010\Mediation Server\MediationServerSvc.
HP SBM Security Hardening USGCB Recommendations That Must Not Be Implemented policies for the settings shown in the table, and disable those policies for the SBM. The first column generally lists the registry path for the setting. A few settings are not registry settings, so the first column lists other identifying information. Table B-3.
HP SBM Security Hardening USGCB Recommendations That Must Not Be Implemented The remaining settings have a related registry path but are generally configured in this local security policy: Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options. In addition to the registry setting, the left column also displays the related parameter in this policy.
HP SBM Security Hardening USGCB Recommendations That Must Not Be Implemented HKLM\System\CurrentControlSet\Services\LanMan Server\Parameters\SMBServerNameHardeningLevel Accept if provided by client Policy setting: Microsoft network server: Server SPN target name validation level Table B-4 displays settings that might cause problems if they are implemented. You should carefully consider whether to implement these policies or not. Table B-4.
C Command-Line Reference Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4 Command Syntax Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-5 CLI Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-5 List Available Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-5 List Options for a Command . . . . . . . . . . . . .
Command-Line Reference Contents show ip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-15 show remote-desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-15 show tech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-15 show version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-15 shutdown . . . . . . . . . . . . . . .
Command-Line Reference Contents reload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-23 show firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-24 show interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-24 show ip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-24 show remote-desktop . . . .
Command-Line Reference Overview Overview This chapter describes the commands provided by the command line interface (CLI) for the HP Survivable Branch Communication zl Module (SBM) powered by Microsoft LyncTM. This CLI is intended for basic monitoring and initial IP configuration. Most management and configuration should be performed using the Setup Wizard, Dashboard, and Remote Desktop as described in previous chapters of the guide.
Command-Line Reference Overview Table C-2.
Command-Line Reference Overview ■ Tab key For example, to view the commands available at the SBM manager context, you could type one of the following: hostzlswitch(hp-sbm-branch-)# ? or hostzlswitch(hp-sbm-branch-)# [tab] A list of commands available in the manager context would be displayed. List Options for a Command You can also use the ? to view the options for a particular command.
Command-Line Reference Operator Context Commands Operator Context Commands The Operator context features a limited number of commands that allow you to see information about the SBM. To access the Operator context, access the operator context of the CLI of the HP zl switch in which the SBM is installed. Then enter the following command: Syntax: services < | name hp-sbm-branch > Moves you to an OS context on the module.
Command-Line Reference Operator Context Commands To view the index numbers, names, and their associated chassis slots, enter the following command from the HP zl switch’s CLI: hostzlswitch> show services Table C-3 shows an example output for this command. In this example, the host HP zl switch has assigned the SBM the index number 2. Table C-3. CLI Display of Services Slot Index Description Name C 1. Services zl Module services-module C 2.
Command-Line Reference Operator Context Commands The following sections describe commands that are available from the Operator context of the SBM’s ONE-App OS. exit The exit command moves you back one context level. In the manager EXEC context level, this command returns you to the HP zl switch CLI. Syntax: exit This command is available from all contexts. page This command enables and disables page mode.
Command-Line Reference Operator Context Commands show ip This command shows IP information for the three SBM interfaces: ■ Internal Ethernet Port 1 ■ Internal Ethernet Port 2 ■ Management Port The IP information includes the interface’s DHCP setting and status, as well as the interface’s IP address, subnet mask, default gateway, gateway metric, DNS servers, and WINS servers. The command also outputs the SBM’s hostname. Note The Management port is not functional for beta implementations.
Command-Line Reference Manager EXEC Context Commands show version This command displays the version of the SBM’s ONE-App software. This will include a version identifier for the HP software, the media gateway version, and the Microsoft Lync Server version. Syntax: show version This command is available from all contexts. Manager EXEC Context Commands The Manager EXEC context features a limited number of commands that allow you to see information about the SBM or to restart or shutdown the SBM.
Command-Line Reference Manager EXEC Context Commands If there are no other types of ONE Services zl Modules installed in the switch, the host switch assigns the SBM the index number 2. If other types of ONE Services zl Modules are also installed in the switch, the host switch assigns the SBM and each ONE Services zl product a different index number, based on the order in which each one boots. For example, if you install the SBM and boot it first, the host HP zl switch assigns it the index number 2.
Command-Line Reference Manager EXEC Context Commands Table C-6. CLI Display of Services Slot Index Description Name C,D 1. Services zl Module services-module D 2. Data Center Connection Manager dcm C 3.
Command-Line Reference Manager EXEC Context Commands This command is available from all contexts. Syntax: [no] page ping This command sends an ICMP echo packet to the specified IP address. You can use it to test IP connectivity. Syntax: ping reboot This command powers down the SBM and reboots it. Syntax: reboot reload This command reloads the SBM. Syntax: reload show firewall This command displays the status of the Windows firewall, whether on or off.
Command-Line Reference Manager EXEC Context Commands show ip This command shows IP information for the three SBM interfaces: ■ Internal Ethernet Port 1 ■ Internal Ethernet Port 2 ■ Management Port The IP information includes the interface’s DHCP setting and status, as well as the interface’s IP address, subnet mask, default gateway, gateway metric, DNS servers, and WINS servers. The command also outputs the SBM’s hostname. Syntax: show ip This command is available from all contexts.
Command-Line Reference Manager EXEC Context Commands This command is available from all contexts. shutdown This command shuts down the SBM gracefully. You will be exited to the host HP zl switch CLI. (To restart the SBM, you can enter services reload.) Syntax: shutdown windows This commands moves you to the Windows administration context, which enables you to modify a few settings on the Windows system.
Command-Line Reference Windows Administration Context Windows Administration Context From the Windows administration context, you can make configurations to set up the SBM to be accessed in other ways. The same commands available from the Manager EXEC mode are also available. The following sections describe commands available from the Windows administration context. end To return to the manager context, enter end.
Command-Line Reference Windows Administration Context interface This command moves you to an interface configuration context. Syntax: interface <1 | 2 | management> Type 1 to configure the Internal Ethernet Port 1 (corresponds with the 1 port in the HP zl switch CLI). Type 2 to configure the Internal Ethernet Port 2 (corresponds with the 2 port in the HP zl switch CLI). Type management to configure the Management port on the front panel of the SBM.
Command-Line Reference Windows Administration Context reload This command reloads the SBM. Syntax: reload remote-desktop Enables or disables (no) access to the SBM via Remote Desktop Protocol (RDP). Syntax: [no] remote-desktop show firewall This command displays the status of the Windows firewall, whether on or off. Syntax: show firewall This command is available from all contexts.
Command-Line Reference Windows Administration Context The IP information includes the interface’s DHCP setting and status, as well as the interface’s IP address, subnet mask, default gateway, gateway metric, DNS servers, and WINS servers. The command also outputs the SBM’s hostname. Syntax: show ip This command is available from all contexts. show remote-desktop This command displays the status of the Remote Desktop, whether enabled or disabled.
Command-Line Reference Interface Configuration Mode shutdown This command shuts down the SBM gracefully. You will be exited to the host HP zl switch CLI. (To restart the SBM, you can enter services reload.) Syntax: shutdown Interface Configuration Mode This section describes the commands that are available from the interface configuration mode.
Command-Line Reference Interface Configuration Mode ip default-gateway This command sets the default gateway for an interface with a static IP address. Syntax: ip default-gateway [metric] Replace with the IP address of the router or routing switch on this interface’s subnet. You can optionally specify a value for the metric. The lower the metric, the higher the priority of the default route on this interface.
Command-Line Reference Interface Configuration Mode end To return to the manager context, enter end. The end command moves you back to the manager context, regardless of the context from which you enter the command. Syntax: end This command is available from all contexts. exit The exit command moves you back one context level. Here, it returns you to the Windows administration context. Syntax: exit This command is available from all contexts. page This command enables and disables page mode.
Command-Line Reference Interface Configuration Mode show firewall This command displays the status of the Windows firewall, whether on or off. Syntax: show firewall This command is available from all contexts. show interfaces This commands shows the three SBM interfaces and whether they are enabled or not: ■ Internal Ethernet Port 1 ■ Internal Ethernet Port 2 ■ Management port Syntax: show interfaces This command is available from all contexts.
Command-Line Reference Interface Configuration Mode show remote-desktop This command displays the status of the Remote Desktop, whether enabled or disabled. When enabled, you can access the SBM via Remote Desktop Protocol (RDP) and manage the device much like any Windows Server 2008 R2. Syntax: show remote-desktop This command is available from all contexts. show tech This command outputs all available system information, including the running configuration and logs.
Command-Line Reference Services OS Operator Context Commands Services OS Operator Context Commands The Services OS operator context allows restricted access to some troubleshooting commands on the Services OS of the module. To access this context, enter the following command from the host switch’s operator-level context: Syntax: services < 1 | name svcs-mod > Moves you to an OS context on the module. Replace with the letter for the lower chassis slot in which the module is installed.
Command-Line Reference Services OS Operator Context Commands exit The exit command moves you back to the host HP zl switch CLI. Syntax: exit This command is available from all contexts. page This command enables and disables page mode. In page mode, the terminal output will pause when it fills the screen and wait for a keystroke such as space or [Ctrl][C]. Syntax: [no] page ping Use this command to send an ICMP echo to a specified destination.
Command-Line Reference Services OS Operator Context Commands show chassis This command shows the chassis slot in which the module resides. Syntax: show chassis show images This command shows the images in the images repository. Syntax: show images [details] show ip This command shows the IP settings of the module Services OS (IP address and default gateway). Syntax: show ip show logging This command shows all of the logging information. You can view the following locally logged events.
Command-Line Reference Services OS Operator Context Commands show version This command shows the software version for the ONE-App, the Services OS, and the Backup Services OS.
Command-Line Reference Services OS Manager Context Commands Services OS Manager Context Commands The Services OS manager context allows restricted access to the Services OS of the module, providing only a limited number of commands. From this mode, you can download and install software. CLI access to the Services OS is designed primarily for blade maintenance, not for configuring the module. The Services OS context is used to complete basic setup and maintenance tasks.
Command-Line Reference Services OS Manager Context Commands The sections below describe commands that you can use to view settings and boot to the ONE-app software. The Services OS also provides the following commands, which you must not use unless so directed by an HP networking support agent: ■ delete ■ download ■ install ■ sdk ■ sync ■ uninstall ■ update ■ usb boot This command allows you to boot the module’s different operating systems. You can boot the Services OS or the ONE-App OS.
Command-Line Reference Services OS Manager Context Commands exit The exit command moves you back to the host HP zl switch CLI. Syntax: exit This command is available from all contexts. ip This is the only configuration command available from the Services OS manager context. It allows you to configure an IP address and default gateway on the Services OS so that the module can communicate with an FTP server.
Command-Line Reference Services OS Manager Context Commands For example: ProCurve(services-module-)> ping 10.1.1.1 When you send ICMP echoes, the module displays the ping statistics to describe the types of responses the router receives. show assigned-mac-address This command shows the MAC addresses assigned to the SBM’s two internal ports by the HP zl switch.
Command-Line Reference Services OS Manager Context Commands The log will be displayed with the most recent last, unless you specify otherwise. An explanation of the optional choices is listed below: ■ -a—show all log events (including events from previous boot cycles) ■ -r—show log events in reverse order (most recent first) ■ -d—show all log events of debug level or higher ■ option string—filters the log events show temperature This command shows the temperature of the blade in degrees Celsius.
Index A alarms … 3-14, 6-7, 6-8 B backup and restore … 3-23 branch site … A-21 browsers (supported) … 2-3 C cable establish PSTN connection … 2-59 pinout for loopback … 6-10 call logging … 2-70, 3-15 certificates … 2-32 assign existing … 2-44 import certificate chain … 2-32 import existing … 2-42, A-46 install from Dashboard … 3-9 options … 2-33 request automatically … 2-34 request manually … 2-37 requirements for certificate … A-47 requirements for private key/certificate … 2-42 requirements for request
F L factory default settings restoration … 3-29 failed login … 2-20 failover behavior in WAN failure … 1-2 Media Gateway … 2-53 services required for WAN link failover … 6-30 Firefox, supported versions … 2-3 Front-End Server definition … 2-76 SBM … 1-2 start and stop … 3-8 troubleshoot … 2-42, 2-70 Fully Qualified Domain Name (FQDN) … 1-4 certificate requirements for … 2-38 PSTN gateway … 1-7 FXO/FXS … 2-48, 2-49, 3-10 local administrator default credentials … 1-4 domain groups … 3-3 loopback cabling fo
recommendations … A-20 setup … A-43 Media Gateway … 1-2 configure … 2-47 find MIBs … 4-4 start and stop … 2-57, 3-8 troubleshoot … 2-64 view logs … 2-64 view status … 2-57, 3-7 Mediation Server backup … 2-53 definition … 2-76 SBM … 1-2 troubleshoot … 2-70 MIBs … 4-3 Intel NIC … 4-3 Media Gateway … 4-4 Microsoft/Windows OS … 4-3 Microsoft Operations Monitor Agent … 4-2 monitor and manage SBM … 3-3 dashboard … 3-3 Remote Desktop Protocol (RDP) … 3-9 services tech command … 3-9 N name change SBM name … 3-33 d
replace SBM … 3-32 Replica service start and stop … 3-8 view status … 3-7 replication initiate automatic … 2-23, 2-30 initiate manual … 2-31 requirements for … 2-30 view status … 3-6 request certificate automatically … 2-34 manually … 2-37 resiliency … 1-2 restore SBM to factory defaults … 3-29 routing rules configure in Lync Server Control Panel … A-19, A-31 configure on the SBM … 2-68 RTCUniversalSBATechnicians … 1-4, 2-20, 2-22, 2-30 S SAC … 3-24 safe mode … 3-27 security hardening default settings … B-
Topology Builder See also Lync Server Topology Builder troubleshooting digital line … 6-3 See also digital line troubleshooting domain join … 2-19 failed login … 2-20 failed network functionalty … 6-24 Lync Server activation … 2-32 Lync Server installation … 2-29 Lync Server replication … 2-29 Lync services startup … 2-70 Lync test call … 2-72 Media Gateway startup … 2-64 prerequisites check … 2-24 PSTN configuration … 2-64, 2-73 See also digital line troubleshooting PSTN test call … 2-67 WinPcap prohibiti
6 – Index
HP ProCurve Datacenter Connection Manager Controller Management and Configuration Guide
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