SBM powered by Microsoft Lync Administrator's Guide 2010-11

2-72
Complete the Setup Wizard
Place Lync Test Call
An actual phone call will be attempted. The target phone will ring and
must be answered for the test to succeed. Therefore, you should select a
number where someone is waiting to answer the call. Do not move on
until a call succeeds.
Figure 2-55. Setup Wizard—Place Lync Test Call (Success)
3. After the call succeeds, click Stop next to Call Logging if you have enabled
this feature.
4. Click Next and move to “Installation and Configuration Complete” on page
2-75.
Troubleshooting
If you see a message about no test user being available, a CS Administrator
probably needs to run the New-CSHealthMonitoringConfiguration cmdlet.
This cmdlet specifies the test user account that the SBM uses to place the call.
If you see a message about voice routing not being available for the test user,
the data center engineer probably needs to set up the routing and normaliza-
tion rules for the SBM.
If the call initiates, but the number is busy, you might have entered the wrong
number.
Other problems might occur due to problems with your PSTN connection or
routing rules.