SBM powered by Microsoft Lync™ Administrator's Guide 2011-11

6-1

Troubleshooting

Overview

This chapter teaches you how to perform basic PSTN troubleshooting, how

to put T1/E1 lines into loopback, and how to view the status and statistics for

PSTN connections. Several sections at the end of the chapter provide infor-

mation on fixing specific problems.

Basic Digital Line Troubleshooting

This section guides you through basic troubleshooting of your PSTN connec-

tions:

1. Find your line’s interface ID.

2. View alarms on the line.

3. Place a line in loopback mode.

Determine the Interface ID

To troubleshoot a line or to put it into loopback, you must know the correct

interface ID. Find this ID as follows:

1. Open a command prompt, right-clicking and running the application as an

administrator.