SBM powered by Microsoft Lync™ Administrator's Guide 2011-11

6-22
Troubleshooting
Regain Access to an SBM with Failed Network Functionality
Regain Access to an SBM with Failed
Network Functionality
This section explains how to regain access to the SBM if its network function-
ality fails. You must reset the network connections to an enabled state. You
can perform the reset for the Ethernet interfaces or the management interface.
In either case, follow this general procedure:
1. Reset TCP/IP settings.
2. Disable the firewall and enable the Remote Desktop.
3. Enable the network interface that you want to use.
4. Configure an IP address on the interface.
If you are performing this procedure for the management interface, use
this IP address: 192.168.2.10 255.255.255.252. After you set the IP address
on the management interface, you can connect a management station
directly to it. Set the station’s IP address to 192.168.2.9 255.255.255.252.
You can then access the SBM at 192.168.2.10.
The sections below provide detailed steps.
Reset TCP/IP Settings
1. Access the CLI for the HP zl switch chassis in which the SBM is installed.
2. Move to global configuration mode:.hostzlswitch# config
3. Enter this command:
For example:
hostzlswitch(config)# services c tech
4. Press [Enter] until you see this prompt:
SAC>
5. You are in the Special Administration Console (SAC).
Syntax: services <slot ID> tech
Replace <slot ID> with the ID for the lower slot in which the
SBM is installed.