SBM powered by Microsoft Lync™ Administrator's Guide 2011-11

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Troubleshooting
Recovery from Lost SBM Password
Recovery from Lost SBM Password
In the event that the SBM Administrator password is lost, there are two
methods to regain access.
Domain Admin Access
Login as a Domain Admin and change the Local Administrator (i.e., SBMAd-
min) password.
Re-image the HDD
Re-image the HDD using the factory recovery option by accessing the Recove
ry Menu.
1. Enter the services mode by using this command:
For example:
hostzlswitch(config)# services c tech
Press [Enter] until you see this prompt:
SAC>
You are in the Special Administration Console (SAC).
2. At the SAC prompt enter:
SAC> restart
The system will reboot and remain in services tech mode.
3. Immediately after the SAC prompt is displayed, enter the following.
SAC> crashdump
Recovery is only displayed when the crash happens during windows startup,
the normal safe mode menu will be shown if the system is running correctly
before being crashed.
Syntax: services <slot ID> tech
Replace <slot ID> with the ID for the lower slot in which
the SBM is installed.