SBM powered by Microsoft Lync™ Administrator's Guide 2011-11

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Troubleshooting
Recovery from Lost SBM Password
Remain in the services tech mode. When the system reboots, it will briefly
flash a line about the F2 or F7 key. You must hit the F2 key at this time.
There is a short window of opportunity. It may be easier to just start hitting
F2 after the crashdump information is replaced on the screen.
If the F2 key is successfully hit at the correct time, you will see the
following:
Windows Error Recovery
Windows failed to start. A recent hardware or software change might
be the cause.
If Windows files have been damaged or configured incorrectly,
Startup Repair can help diagnose and fix the problem. If power was
interrupted during startup, choose Start Windows Normally.
(Use the arrow keys to highlight your choice.)
Launch Startup Repair (recommended)
Start Windows Normally
Description: Fix problems that are preventing Windows from starting
4. Select the Launch Startup Repair (recommended) option.
This will load the 'HP Recovery Menu'.