SBM powered by Microsoft Lync™ Administrator's Guide 2011-11
2-3
Complete the Setup Wizard
Using the Setup Wizard
General Troubleshooting Tips
Keep these tips in mind for a smoother experience in setting up your SBM.
Access the SBM via Remote Desktop Protocol (RDP)
You must set up the SBM using the Setup Wizard because the wizard completes
some setup in the background. However, you can access the SBM via RDP
during the process if you want. You learned how in the HP Survivable Branch
Communication zl Module powered by Microsoft Lync
TM
Installation and
Getting Started Guide. These steps are repeated for your reference:
1. Remote Desktop connections to the SBM are enabled by default. But if
you need to reenable this feature, you do so from the SBM CLI. (See
“Remote Desktop Protocol (RDP)” on page 3-20 of Chapter 3: “Manage
and Monitor the HP SBM Locally.”)
2. From your management station’s Start menu, select Programs > Accesso-
ries > Remote Desktop Connection. (The path might vary slightly based on
your OS and settings.)
3. For Computer, type the SBM’s IP address (for initial configuration) or
FQDN. Click Connect.
4. Log in with the SBMAdmin account until you join the SBM to the domain.
After the SBM joins the domain, you should generally log in with your
domain user credentials.
5. Whenever you run an application, right-click and select Run as
administrator.
Note If you want to access the Setup Wizard via RDP, you should click the Manage
HP SBM shortcut. If prompted to give your permission to continue, click
Continue.
View Details When a Step Fails
For each step in the wizard, this chapter includes a subsection on trouble-
shooting with specific tips for completing that step. In general, whenever a
step fails, you can click show details:
You might see a more intuitive explanation for the failure in the last line
of the details.
You might see the cmdlet that is executing; then you can follow standard
Windows troubleshooting procedure for that cmdlet.