SBM powered by Microsoft Lync™ Administrator's Guide 2011-11

2-74
Complete the Setup Wizard
Place Lync Test Call
If this does not work, you can access the Services window through RDP (Start
> Administrative Tools > Services). Then start the services listed above from
there.
If the front-end server continues to fail to start, or starts and then stops, you
might have a problem with the certificate. Verify that the CN in the certificate’s
subject name matches the SBM FQDN and that an alternate subject name
specifies the FQDN. You can use the links at the bottom of the page to install
a new certificate. See “Install Server Certificates” on page 2-34 for instructions.
Place Lync Test Call
In this page, you verify that the Lync server rules properly route calls through
the SBM by making test calls as a Lync Server user. This test requires that:
 A CS Health Monitoring configuration, which specifies the users that the
SBM uses for the test calls, has been created for the SBM.
 Routing and normalization have been configured for this SBM at the data
center.
Follow these steps to place the test call:
1. For the purposes of troubleshooting, you might want to log your test calls.
If so, in the Troubleshoot PSTN Configuration section, click the Start button
next to Call Logging.
You can view the logs by clicking Call Logs link. In addition to viewing the
logs in this window, you can download them. The logs are XPS files.
Windows Vista, Windows 7, and Windows Server 2008 devices include a
native XPS reader. When you click a file, it will open in Windows Explorer.
Caution Logging calls is processor intensive and will affect your SBM’s performance.
Only use call logging for troubleshooting.
In addition, the HP SBM is capable of logging information that is considered
private in some countries. Local privacy restrictions must be considered
whenever logging is enabled. Access to log files should be carefully controlled.
Additionally, captured log files should be modified to comply with local laws
and your company’s privacy policy (for example, to remove private phone
numbers and DTMF digits) before log files are transmitted to HP, Microsoft,
or any other external entity.