SBM powered by Microsoft Lync™ Release Notes 1.1.19.0

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Support Notes
HP Support Included with Purchase Price
Support Notes
HP Support Included with Purchase Price
HP Support included with purchase price includes hardware fault isolation in support of the SBM Hardware Warranty and
includes getting to either of the following management interfaces:
■ Remote Desktop Session with the SBM
■ Web browser access to the Setup Wizard
Once either of these points is reached, HP support included with purchase price ends. To provide HP customers with the best
support experience, HP Software Support beyond this point requires a software support Care Pack to be purchased due to
the complexity of the entire solution. A variety of Care Pack options are available and can be found here:
http://www.hp.com/go/cpc
SBM Care Packs
Only software support Care Packs allow access to software updates.
The following Care Packs are available for the SBM HP Survivable Branch Communication zl Module powered by Microsoft
Lync
• 3-year, 4-hour onsite, 13x5 coverage for hardware (UY932E)
• 3-year, 4-hour onsite, 24x7 coverage for hardware (UY933E)
• 3-year, 4-hour onsite, 24x7 coverage for hardware, 24x7 SW phone support and SW updates (UY934E)
• 3-year, 24x7 SW phone support, software updates (UY935E)
• 3 Yr 6 hr Call-to-Repair Onsite (UY936E)
What’s New
Summary of New Features
Starting with Version 1.1.19.0, an FXO Calibration Wizard has been added.
The FXO Calibration Wizard can increase call quality for FXO lines terminated in the SBM. For more information, see the HP
Survivable Branch Communication zl Module powered by Microsoft Lync™ Administrator’s Guide.