TMS zl Management and Configuration Guide ST.1.1.100226

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Troubleshooting
Troubleshooting Problems with the Installation and Boot Process
Resolve Specific Issues Related to the Installation and Boot
Process
This section lists issues that you may encounter when installing or booting a
TMS zl Module and provides a possible solution.
■ Problem updating the Services OS.
When you try to copy or install the Service OS, the following error is
displayed:
“Error: Signature is invalid”
This problem usually occurs if the Services OS installation file is unsigned
or corrupted. It might also occur if the installation file was changed after
it was signed. Make sure you are trying to install the right installation file
or try downloading the installation file again.
■ Problem booting to the product OS because it requires an activa-
tion license.
When you try to boot the TMS zl Module to the product OS (TMS OS), the
following error is displayed:
“Need to install an activation license before starting
Product OS.”
You must activate the TMS OS before you can boot the module to it. To
activate the TMS OS, you need to:
• Register the TMS zl Module on the My ProCurve portal
( https://my.procurve.com) .
– Obtain the product registration ID and the activation
hardware ID.
For routing mode, see “Obtain the Necessary IDs” in Chapter 2:
“Initial Setup in Routing Mode.”
For monitor mode, see “Obtain the Necessary IDs” in Chapter 3:
“Initial Setup in Monitor Mode.”
– Enter the product registration ID and the activation hardware ID
on the My ProCurve portal and receive a product license key.
For routing mode, see “Register the TMS zl Module” in Chapter 2:
“Initial Setup in Routing Mode.”
For monitor mode, see “Register the TMS zl Module” in Chapter 3:
“Initial Setup in Monitor Mode.”