TMS zl Management and Configuration Guide ST.1.1.100430

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Troubleshooting

Troubleshooting the TMS zl Module in Routing Mode

You Suspect a Problem with an ALG. If you think there is a problem with

an ALG, you may want to temporarily disable the ALG. To do so, complete the

following steps:

1. Access the switch’s CLI and enter the following command:

hostswitch# services <slot ID> name tms-module

2. Move to the global configuration context:

hostswitch(tms-module-C)# configure terminal

3. Disable the ALG by entering:

hostswitch(tms-module-C:config)# no alg <alg>

You Cannot Add a User Group. When trying to add user groups, you

receive one of the following error messages:

Error: Failed to add user group

The group name could not be added.

Ensure that the number of user groups has not exceeded the maximum limit

of 16.

Application Experiences Problems After TMS zl Module Is Installed.

If a network application does not work properly after the TMS zl Module is

installed, first ensure that the necessary access policy has been configured to

allow the application’s traffic. The access policy must allow the host to commu-

nicate with the network application on the ports that the application uses.

If you still have problems, complete the following steps:

1. Create a temporary access policy to allow traffic from just the host that

is running the network application. Use the following values:

• Source: Host that is running the application

• Destination: Any

• Service: Any

2. Enable logging on this access policy.

3. Lower the logging level to information and check the log for messages

related to the host.