TMS zl Management and Configuration Guide ST.1.1.100430

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Troubleshooting
Troubleshooting the TMS zl Module in Routing Mode
3. If you do see logs for the RADIUS request, open the log and view the
reason for the rejection. Common reasons include:
• The connection attempt did not match any remote access policy.
Figure 10-17.Example IAS Error Message
This error indicates that the attributes in the authentication request
for the L2TP user do not match attributes that are set as conditions
for the access policy. Table 10-15 displays the attributes that the TMS
zl Module includes in L2TP requests.
Table 10-15. RADIUS Attributes Sent in L2TP RADIUS Request
Check the conditions for your policy. On IAS, follow these steps:
i. Open IAS from the Administrative Tools.
Attribute Value
Username L2TP user’s username
Password L2TP user’s password
Calling-Station-ID L2TP user’s actual IP address
NAS-Identifier NAS Identifier configured for the module when you
specified the RADIUS server
NAS-IP-Address Module IP address on the TMS VLAN that connects
to the RADIUS server