Wireless Edge Services Module (WESM) xl Support Form 2006-11

NOTE: This form is used to collect required data at the request of an

HP Support Engineer for an open support call. Do NOT use it to open a

new call. If you need to open a new call, please see the information

at www.hp.com/networking/email-support.

HP Procurve Series 5300xl Switch WES Module - Required Data

Switch Product: ___5304XL (J4850A) ___5348XL (J4849A or J4849B)

___5308XL (J4819A) ___5372XL (J4848A or J4848B)

___5304xl-32G (J8166A)

___5308xl-48G (J8167A)

Software/firmware revision (module AND switch): _____________________

ROM version: ___________________________

To get software and ROM versions from the Series 5300xl Switches,

use the "show system" or "show flash" CLI command. To get software

version information from the WES module, in the web interface highlight

Management and the “Current Status” screen in the right hand pane will

display the “software in use.”

Precise problem statement: __________________________________________

_____________________________________________________________________

What symptoms lead you to believe that the switch/module is not operating

correctly? __________________________________________________________

_____________________________________________________________________

Total number of radio ports affected? __________________________________

Did the problem begin at installation? ______________________________

How long has the module been in operation? __________________________

What changes were made to the switch or module configuration prior to the

problem episode? ____________________________________________________

_____________________________________________________________________

What changes were made to the network topology/conditions prior to the

problem episode? ____________________________________________________

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NOTE: This form is used to collect required data at the request of an HP Support Engineer for an open support call. Do NOT use it to open a new call. If you need to open a new call, please see the information at www.hp.com/networking/email-support.
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_____________________________________________________________________ How often does the problem occur? ___________________________________ What is the current workaround, if any? _____________________________ _____________________________________________________________________ What troubleshooting steps have you performed to isolate the problem to this device? _____________________________________________________ _____________________________________________________________________ _______________________
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b) Device Information > Radio Port / LAN Statistics (use the Export button to capture information about both “Adopted RP” and “Unadopted RP” (tabs at top of page allow you to switch between views). c) Device Information > Wireless Stations (use the Export button to capture information about users connected). d) Device Information > Alarm Log (use the export button) *note that SNMP must be enabled under Management to populate this page.