Wireless Edge Services Module (WESM) xl Support Form 2006-11

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How often does the problem occur? ___________________________________

What is the current workaround, if any? _____________________________

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What troubleshooting steps have you performed to isolate the problem

to this device? _____________________________________________________

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If you have network management (e.g. ProCurve Manager) that can

monitor the device, what is the network management product and what

pertinent information does it report?

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Please attach the following information:

1. Network topology map:

a) All IP addresses and subnet masks of devices that are relevant

to the problem.

b) Port mapping of connected network devices.

c) Port mapping of connected clients/servers relevant to the

problem.

2. SWITCH TECHNICAL SUPPORT DATA: This output will help HP gather

valuable information about your switch. The data should be captured

while the problem is occurring.

a) From a console connection or TELNET session, use the following

CLI command:

show tech all [*ENTER*] and capture/log the output; or

b) You will need a TFTP server. Use the following CLI command:

copy command 'show tech all' tftp <TFTP server's IP addr>

<filename> [*ENTER*]

3. MODULE TECHNICAL SUPPORT DATA:

a) Gather a “show run” from the CLI of the module