Wireless Edge Services Module (WESM) xl Support Form 2006-11

b) Device Information > Radio Port / LAN Statistics (use the Export
button to capture information about both “Adopted RP” and “Unadopted
RP” (tabs at top of page allow you to switch between views).
c) Device Information > Wireless Stations (use the Export button to
capture information about users connected).
d) Device Information > Alarm Log (use the export button)
*note that SNMP must be enabled under Management to populate this
page.
e) Management > SNMP Trap Configuration and SNMP Trap Receivers can be
used to set up SNMP trap receivers such as PCM which may be used to
export traps and/or save to a file for review.
f) Management > System Logging
*make sure “enable logging module” is checked and enable logging to
buffer, console, and (external) syslog server.
*when troubleshooting a problem, the Log Level 6: Info or Log Level 7:
Debug will provide the most information.
*there is another tab on this page, “File Mgmt,” which may contain
multiple files (such as messages.log and startup.log) which can be
viewed in the lower pane and selected one at a time for FTP or TFTP
file transfer.
g) Management > System Maint. > Config Files (transfer startup-config
file via FTP or TFTP to export config for us)
h) Troubleshooting > Core Snapshots and Panic Snapshots should be
captured if they exist.
Call ID ___________________________________________________
HP Support Engineer name __________________________________
Customer Name _____________________________________________
Customer's Company Name ___________________________________
Customer Phone # __________________ Fax # _________________
Customer Email Address ____________________________________
Reminder: Include attachments from steps 1-3 above!!!
Nov 06