HP Dual Band 802.11n Wireless USB Adapter Quick Installation Guide - Version 2

22
Troubleshooting
Problem Possible solution
Installation program
does not finish or the
driver fails to load
Use the Device Manager to resolve resource conflicts that may exist. To start
the Device Manager, open the Control Panel, double-click System, and
then click the Device Manager tab.
Find Network adapters by selecting Device Manager. If a yellow
exclamation mark is displayed, you need to reinstall the USB adapter. Right
click the USB adapter to be updated, click Update Driver to update the
USB adapter driver followin
g
the prompt.
Find Network adapters by selecting Device Manager. If no USB adapter
is displayed under Network adapters, click the Scan for hardware
changes icon to search for any available adapters. If a yellow exclamation
mark is displayed under Network adapters, you need to reinstall the USB
ada
p
ter.
Windows shows the
USB adapter as an
unknown device
V
erify that the USB adapter is properly connected to the USB connector.
If Windows still does not recognize it, use the Device Manager to remove
the unknown device, and then reinstall it.
Power/Activity LED
is off
V
erif
y
that the USB ada
p
ter is
p
ro
p
erl
y
connected to the USB connector.
Verify that the driver was installed successfully by checking the status of the
device on the Device Mana
g
er.