HP ProLiant BL20p Generation 4 Server Blade Maintenance and Service Guide Part Number 405590-003 August 2007 (Third Edition)
© Copyright 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows NT are U.S.
Contents Customer self repair ...................................................................................................................... 5 Parts only warranty service ......................................................................................................................... 5 Illustrated parts catalog ............................................................................................................... 16 Server blade components ..........................................
SAS and SATA hard drive LED combinations..................................................................................... 55 Internal components....................................................................................................................... 56 Local I/O cable ...................................................................................................................................... 58 Server blade enclosure bay numbering ..................................................
Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory.
• Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente.
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío.
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP (http://www.hp.com/go/selfrepair). Serviço de garantia apenas para peças A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa.
Customer self repair 12
Customer self repair 13
Customer self repair 14
Customer self repair 15
Illustrated parts catalog In this section Server blade components ........................................................................................................................
Item 3 Description Spare part number Customer self repair (on page 5) b) Front bezel assembly* — — c) Rear thumbscrews (2)* — — d) Power converter module cover — — Hard drive blank 392613-001 Mandatory1 System components 4 Fan assembly 416429-001 Optional2 5 Hard drives — — a) 36-GB SAS hard drive, 10,000-rpm* 376596-001 Mandatory 1 b) 72-GB SAS hard drive, 10,000-rpm* 376597-001 Mandatory 1 c) 60-GB SFF SATA hard drive, 5,400-rpm* 405419-001 Mandatory 1 6 Power converter
Item Description Spare part number Customer self repair (on page 5) 9 System board 416425-001 Optional2 10 Hard drive backplane 416426-001 Optional2 11 Power button/LED board 416428-001 Optional2 12 HP Smart Array E200i Controller 431896-001 Mandatory 1 13 FBDIMMs — — a) 1-GB, PC2-4200, 8×64-MB* 416471-001 Mandatory 1 b) 2-GB, PC2-5300, 4×128-MB* 416472-001 Mandatory 1 c) 4-GB, PC2-5300, 4×256-MB* 416473-001 Mandatory 1 Fibre Channel mezzanine — — 14 15 a) Qlogic-based
No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention “Non” dans le Catalogue illustré. 3 Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente.
Illustrated parts catalog 20
Removal and replacement procedures In this section Required tools........................................................................................................................................ 21 Safety considerations.............................................................................................................................. 21 Server blade preparation ........................................................................................................................
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations. • Place parts on a grounded surface before removing them from their containers. • Avoid touching pins, leads, or circuitry. • Always be properly grounded when touching a static-sensitive component or assembly.
WARNING: This server blade enclosure is very heavy. To reduce the risk of personal injury or damage to the equipment: • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. When the server blade enclosure weighs more than 22.5 kg (50 lb), at least two people must lift the server blade enclosure into the rack together.
This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. 9.43 kg 20.08 lb WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling. These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.
4. Remove the server blade from the server blade enclosure. 5. Place the server blade on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD.
6. Remove the access panel. To replace the component, reverse the removal procedure. Hard drive blank Remove the component as indicated. To replace the component, slide the component into the bay until it clicks. Hard drive To remove the component: 1. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 55). 2. Back up all server data on the hard drive.
3. Remove the hard drive. To replace the component: 1. Prepare the hard drive.
2. Install the hard drive. Power button/LED board To remove the component: 1. Power down the server blade (on page 24). 2. Remove the server blade (on page 24). 3. Remove the access panel ("Access panel" on page 25). 4. Disconnect the power button/LED cable from the LED board ("Internal components" on page 56). 5. Remove the two T-5 Torx retaining screws from the bottom of the chassis. 6. Remove the power button/LED board. To replace the component, reverse the removal procedure.
Air baffle To remove the component: 1. Power down the server blade (on page 24). 2. Remove the server blade (on page 24). 3. Remove the access panel ("Access panel" on page 25). 4. Remove the air baffle. To replace the component, reverse the removal procedure. IMPORTANT: To ensure proper cooling, be sure the correct processor air baffle is installed at all times. Fan assembly To remove the component: 1. Power down the server blade (on page 24). 2. Remove the server blade (on page 24). 3.
5. Remove the fan assembly. To replace the component, reverse the removal procedure. Hard drive backplane To remove the component: 1. Power down the server blade (on page 24). 2. Remove the server blade (on page 24). 3. Remove all hard drives ("Hard drive" on page 26) and hard drive blanks ("Hard drive blank" on page 26). 4. Remove the access panel ("Access panel" on page 25). CAUTION: Remove all hard drives and hard drive blanks before removing the hard drive backplane. 5.
7. Remove the hard drive backplane. To replace the component, reverse the removal procedure. FBDIMM CAUTION: Use only HP FBDIMMs. FBDIMMs from other sources may adversely affect data integrity. To remove the component: 1. Power down the server blade (on page 24). 2. Remove the server blade (on page 24). 3. Remove the access panel ("Access panel" on page 25). 4. Remove the FBDIMM. To replace the component, reverse the removal procedure.
Multifunction network adapter To remove the component: 1. Back up all server blade data. 2. Power down the server blade (on page 24). 3. Remove the server blade (on page 24). 4. Remove the access panel ("Access panel" on page 25). 5. Remove the multifunction network adapter. To replace the component, reverse the removal procedure. Fibre Channel mezzanine To remove the component: 1. Power down the server blade (on page 24). 2. Remove the server blade (on page 24). 3.
5. Remove the FC mezzanine. To install the component, reverse the procedure, and be sure to align the FC mezzanine with the FC connectors ("Internal components" on page 56). Battery-Backed Write Cache battery pack The optional BBWC enabler provides the system with a means for storing and saving data in the event of an unexpected system shutdown. To remove the component: 1. Power down the server blade (on page 24). 2. Remove the server blade (on page 24). 3.
5. Open the flip-top compartment and remove the BBWC carrier from the keyholes. To replace the component, reverse the removal procedure. HP Smart Array E200i Controller cache module To remove the component: 1. Power down the server blade (on page 24). 2. Remove the server blade (on page 24). 3. Remove the access panel ("Access panel" on page 25). 4. Disconnect the battery pack cable ("Battery-Backed Write Cache battery pack" on page 33). 5. Remove the existing cache module.
HP Smart Array E200i Controller To remove the component: 1. Power down the server blade (on page 24). 2. Remove the server blade (on page 24). 3. Remove the access panel ("Access panel" on page 25). 4. Remove the cache module ("HP Smart Array E200i Controller cache module" on page 34). 5. Disconnect all cables from the integrated array controller. 6. Remove the integrated array controller. To replace the component, reverse the removal procedure. Heatsink To remove the component: 1.
4. Remove the heatsink. To replace the heatsink: 1. Use the alcohol swab to remove all the existing thermal grease from the processor. Allow the alcohol to evaporate before continuing. 2. Apply new grease to the top of the processor in one of the following patterns to ensure even distribution.
3. Remove the heatsink protective cover. 4. Align the holes in the bottom of the heatsink with the pins in the heatsink retention module. 5. Install the heatsink and close the heatsink retaining latch. 6. Install the access panel. 7. Install the server blade. 8. Power up the server blade. Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
CAUTION: To prevent possible server blade overheating, always populate processor socket 2 with a processor and a heatsink or a processor cover and a heatsink blank. IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the server blade does not power up. To remove the component: 1. Power down the server blade (on page 24). 2. Remove the server blade (on page 24). 3. Remove the access panel ("Access panel" on page 25). 4. Remove the processor heatsink. 5.
6. Using your fingers, remove the failed processor. IMPORTANT: Be sure the processor remains inside the processor installation tool. 7. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 8. Align the processor installation tool with the socket and install the spare processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
9. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.
10. Close the processor retaining latch and the processor socket retaining bracket. 11. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing. 12. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: 13. Align the holes in the bottom of the heatsink with the pins in the heatsink retention module.
14. Install the heatsink and close the heatsink retaining latch. 15. Install the access panel. 16. Install the server blade. 17. Power up the server blade. System battery If the server blade no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. Power converter module To remove the component: 1. Power down the server blade (on page 24). 2. Remove the server blade (on page 24). 3. Remove the access panel ("Access panel" on page 25). 4. Remove the power converter module cover. 5.
To replace the component, reverse the removal procedure. System board To remove the component: 1. Power down the server blade (on page 24). 2. Remove the server blade (on page 24). 3. Remove the access panel ("Access panel" on page 25). 4. Remove all hard drives ("Hard drive" on page 26). 5. Disconnect the power button/LED board cable ("Power button/LED board" on page 28). 6. Remove the air baffle ("Air baffle" on page 29). 7. Remove the fan assembly ("Fan assembly" on page 29). 8.
17. Open the processor retaining latch and the processor socket retaining bracket on the failed system board. 18. Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket. • Do not tilt or slide the processor when lowering the processor into the socket.
19. Remove the system board. To replace the system board: 1. Install the spare system board in the server before installing the processor. 2. Prepare the processor socket on the spare system board: a. Open the processor retaining latch and the processor socket retaining bracket.
b. Remove the processor socket protective cover. 3. Install the processor socket cover onto the processor socket of the failed system board. The cover protects the socket during shipping when the failed board is returned. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Refer to the server blade hood label for specific instructions.
5. Close the processor retaining latch and the processor socket retaining bracket. 6. Clean the old thermal grease from heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. 7. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution. CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed. 8.
IMPORTANT: Install all components with the same configuration that was used on the failed system board. 10. Install the server blade. 11. Power up the server blade. After you replace the system board, you must re-enter the server serial number and the product ID. 1. During the server startup sequence, press the F9 key to access RBSU. 2. Select the Advanced Options menu. 3. Select Serial Number.
Diagnostic tools In this section Troubleshooting resources ....................................................................................................................... 50 HP Insight Diagnostics............................................................................................................................. 50 Survey Utility..........................................................................................................................................
If a significant change occurs between data-gathering intervals, the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration. Survey Utility is installed with every SmartStart-assisted installation or can be installed through the HP PSP. NOTE: The current version of SmartStart provides the memory spare part numbers for the server blade. To download the latest version, see the HP website (http://www.hp.com/go/ssdownloads).
Component identification In this section Server blade components ........................................................................................................................ 52 Local I/O cable ..................................................................................................................................... 58 Server blade enclosure bay numbering ..................................................................................................... 58 iLO 2 connections .........
Front panel LEDs Item Description Status 1 UID LED Blue = Identified Blue flashing = Active remote management Off = No active remote management 2 Health LED Green = Normal Green flashing = Booting Amber = Degraded condition Red = Critical condition 3 NIC 1 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 4 NIC 2 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 5 NIC 3 LED* Green = Network linked Green flashing =
Item Description Status 9 Drive activity Green = Active online condition Off = Inactive online condition * Actual NIC numeration depends on several factors, including the operating system installed on the server blade.
Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application. On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a management application.
Internal components Item Description 1 HP Smart Array SAS/SATA Battery-Backed Write Cache enabler (optional) 2 Internal USB connector 3 SAS backplane power connectors (2) 4 SAS backplane connectors (2) 5 Processor socket 2 6 HP Smart Array E200i Controller cache module connector 7 HP Smart Array E200i Controller cache module 8 HP Smart Array E200i Controller 9 FBDIMM slots 1-8 10 NMI switch 11 System battery 12 Power converter module 13 NIC mezzanine connector 14 System mainten
Position Function Default 4 Reserved Off 5* Password disabled Off 6* Reset configuration Off 7 Reserved Off 8 Reserved Off *To access redundant ROM, set S1, S5, and S6 to ON.
Local I/O cable Item Connector Description 1 Local I/O For connecting to the local I/O port on the server blade front panel 2 Video For connecting a video monitor 3 USB 1 For connecting a USB device 4 USB 2 For connecting a USB device 5 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures 6 iLO 2 RJ-45 (10/100 Ethernet) For connecting an Ethernet to the server blade iLO 2 interface from a client device Server blade enclosure bay n
iLO 2 connections An iLO 2 connector resides on the server blade management module of the enhanced server blade enclosure. This RJ-45 connector enables remote manageability for each server blade in the enhanced server blade enclosure. For more information about the enhanced server blade enclosure, refer to the HP ProLiant BL p-Class Server Blade Enclosure Upgrade Installation Guide or the HP ProLiant BL p-Class Server Blade Enclosure Installation Guide.
Blade Enclosure). For information on the compatibility of server blade enclosures, refer to the HP website (http://www.hp.com/go/bladesystem/enclosure/compatibility).
Specifications In this section Server blade specifications...................................................................................................................... 61 Server blade specifications Specification Value Height 4.29 cm (1.69 in) Depth 71.1 cm (28.00 in) Width 26.14 cm (10.29 in) Weight (maximum) 9.43 kg (20.
Technical support In this section Before you contact HP............................................................................................................................. 62 HP contact information............................................................................................................................
Acronyms and abbreviations BBWC battery-backed write cache CSR Customer Self Repair ESD electrostatic discharge FBDIMM fully buffered DIMM FC Fibre Channel I/O input/output iLO 2 Integrated Lights-Out 2 IML Integrated Management Log LED light-emitting diode NIC network interface controller PSP ProLiant Support Pack RAID redundant array of inexpensive (or independent) disks Acronyms and abbreviations 63
RBSU ROM-Based Setup Utility ROM read-only memory SAN storage area network SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SIM Systems Insight Manager UID unit identification UPS uninterruptible power system Acronyms and abbreviations 64
Index A H access panel 25 air baffle 29 array controllers 35 hard drive backplane 30 hard drive blanks 26 hard drive LEDs 54, 55 hard drives 26, 54, 55 health LEDs 53, 54, 55 heatsink 37 HP Insight Diagnostics 50 B backplane, SAS 30 backplane, SATA 30 battery 42, 56 battery-backed write cache enabler 33 buttons 52 C cables 58 cautions 22 component identification 52, 54 components 52 connectors 52 CSR (customer self repair) 5 customer self repair (CSR) 5, 62 D diagnostic tools 50 diagnostics utility 50
power converter module 43 powering down 24 preparation procedures 24 processor 37, 43 processor socket 56 R rack warnings 22 rear panel components 54 removal and replacement procedures 21 S safety considerations 21 SAN configuration 32 server blade enclosure 58 signal connector 54 specifications 61 static electricity 21 Survey Utility 50 symbols on equipment 23 system battery 42 system board 44 system board battery 42 system maintenance switch 56 system power LED 52 T tools 50 U UID LEDs 52, 53 USB conn
