HP ProLiant BL25p Server Blade User Guide January 2005 (First Edition) Part Number 377853-001
© Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Contents Component Identification 7 Server Blade Components.................................................................................................................... 7 Front Panel LEDs ..................................................................................................................... 8 Front Panel Components........................................................................................................... 9 Rear Panel Components.......................................
HP ProLiant BL25p Server Blade User Guide Local I/O Cabling 39 Using the Local I/O Cable ................................................................................................................. 39 Local Administration Using iLO ....................................................................................................... 39 Connecting Locally to a Server Blade with Video and USB Devices................................................ 41 Accessing a Server Blade with Local KVM .......
Contents Troubleshooting 5 73 Troubleshooting Resources................................................................................................................ 73 Server Diagnostic Steps ..................................................................................................................... 73 Important Safety Information ................................................................................................. 74 Preparing the Server for Diagnosis ...........................
HP ProLiant BL25p Server Blade User Guide Technical Support 107 Before You Contact HP ................................................................................................................... 107 HP Contact Information ................................................................................................................... 107 Customer Self Repair .......................................................................................................................
Component Identification In This Section Server Blade Components ..............................................................................................................7 Local I/O Cable ............................................................................................................................14 Server Blade Enclosure Bay Numbering......................................................................................15 iLO Connections.................................................
HP ProLiant BL25p Server Blade User Guide Front Panel LEDs Item Description Status 1 UID LED Blue = Identified Blue flashing = Active remote management Off = No active remote management 2 Health LED Green = Normal Flashing = Booting Amber = Degraded condition Red = Critical condition 3 NIC 1 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 4 NIC 2 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 5 NIC 3 LED*
Component Identification Item Description Status 6 NIC 4 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 7 Power On/Standby LED Green = On Amber = Standby (auxiliary power available) Off = Off 8 Hard drive activity LED Green/Flashing = Activity Off = No activity 9 Online status Flashing = Online activity Off = No online activity 10 Fault status Flashing = Fault process activity Off = No fault process activity * Actual NIC numeration depends on sever
HP ProLiant BL25p Server Blade User Guide Item Description 1 Hot-plug SCSI hard drive bay 1 2 Power On/Standby button 3 Hot-plug SCSI hard drive bay 2 4 I/O port* * The I/O port is used with the local I/O cable to perform some server blade configuration and diagnostic procedures.
Component Identification 11 Hot-Plug SCSI Hard Drive LED Combinations Activity LED (1) Online LED (2) Fault LED Interpretation (3) On, off, or flashing On or off Flashing On, off, or flashing On On or flashing Flashing A predictive failure alert has been received for this drive. Replace the drive as soon as possible. Off The drive is online and is configured as part of an array.
HP ProLiant BL25p Server Blade User Guide Internal Components Item Description 1 System maintenance switch (SW1) 2 DC filter module 3 Standard NIC mezzanine card 4 System Battery 5 Processor 2 memory bank 2
Component Identification Item Description 6 Processor 2 memory bank 1 (shown populated) 7 DIMMs 5-8 8 Processor socket 2 (shown populated) 9 SCSI Backplane board connector 2 10 Fan connectors 11 Power button/LED board connector 12 SCSI Backplane board connector 1 13 Processor socket 1 (shown populated) 14 DIMMs 1-4 15 Processor 1 memory bank 1(shown populated) 16 Processor 1 memory bank 2 17 Smart Array 6i Battery-Backed Write Cache Enabler (optional) 18 Smart Array 6i controller
HP ProLiant BL25p Server Blade User Guide *To access redundant ROM, set S1, S5, and S6 to ON.
Component Identification Server Blade Enclosure Bay Numbering Each server blade enclosure requires a pair of interconnect modules to provide network access for data transfer. Resolve bay numbering before determining connections between the server blades and interconnects. IMPORTANT: Note that server blade bay numbering in the figure is reversed when looking at the rear of the enclosure.
HP ProLiant BL25p Server Blade User Guide iLO Connections A single iLO connector resides on the server blade management module of the enhanced server blade enclosure. This RJ-45 connector enables remote manageability for each server blade in the enhanced server blade enclosure. For more information about the enhanced server blade enclosure, refer to the HP ProLiant BL p-Class Server Blade Enclosure Upgrade Installation Guide or the HP ProLiant BL p-Class Server Blade Enclosure Installation Guide.
Operations In This Section Power Up the Server Blade ..........................................................................................................17 Power Down the Server Blade......................................................................................................18 Remove the Server Blade .............................................................................................................
HP ProLiant BL25p Server Blade User Guide For more information about iLO, refer to "Configuration and Utilities (on page 45)." Power Down the Server Blade Power down the server blade using either of the following methods: • Press the Power On/Standby button on the server blade front panel. Be sure that the server blade is in standby mode by observing that the power LED is amber. This process may take 30 seconds, during which time some internal circuitry remains active.
Operations 4. Remove the server blade from the server blade enclosure. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD.
Setup In This Section Installing the HP BladeSystem Components................................................................................21 Verifying System Components.....................................................................................................21 Connecting to the Network...........................................................................................................22 Installing Server Blade Options..................................................................
HP ProLiant BL25p Server Blade User Guide Connecting to the Network To connect the HP BladeSystem to a network, each server blade enclosure must be configured with a pair of network interconnects to manage signals between the server blades and the external network. For more information about interconnect options, refer to the HP website (http://www.hp.com/go/bladesystem/interconnects).
Setup 23 2. Install the server blade. When the server blade is fully inserted, it locks into place. The default setting for server blades initiates automatic power up. CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade enclosure unless all bays are populated with either a component or a blank. NOTE: The first server blade must be installed into a server blade enclosure to facilitate naming the server blade enclosure, the rack, and the interconnects.
Hardware Options Installation In This Section Processor Option ..........................................................................................................................25 Memory Option ............................................................................................................................29 Hard Drive Option ........................................................................................................................32 Fibre Channel Adapter Option .........
HP ProLiant BL25p Server Blade User Guide To install the component: 1. Remove the processor blank and 1P enabler board. CAUTION: Always install a processor or 1P enabler board in processor socket 2. If processor socket 2 is empty, the server blade will not boot. 2. Install the processor. CAUTION: Be sure that the processor socket locking lever is open before installing the processor into the socket. CAUTION: The processor is designed to fit one way into the socket.
Hardware Options Installation 3. Close the processor locking lever. CAUTION: Be sure that the processor socket locking lever is closed after the processor is installed. The lever should close without resistance. Forcing the lever closed can damage the processor and socket, requiring system board replacement. 4. Remove the protective cover from the thermal interface.
HP ProLiant BL25p Server Blade User Guide CAUTION: After the cover is removed, do not touch the thermal interface media. IMPORTANT: The heatsink is not reusable and must be discarded if removed from the processor after application. 5. Insert the heatsink and close the processor cage. Closing the processor cage aligns the heatsink. 6. Close and secure the processor cage latch.
Hardware Options Installation 29 Memory Option The server blade ships with two DIMMs installed in processor 1 memory bank 1. The server blade supports up to 16 GB of memory. Each processor has two banks consisting of two DIMM slots in each bank. CAUTION: Use only HP DIMMs. DIMMs from other sources may adversely affect data integrity. DIMM Guidelines Observe the following DIMM installation guidelines: • All DIMMs must be PC3200 DDR 400-MHz SDRAM DIMMs.
HP ProLiant BL25p Server Blade User Guide Certain configuration requirements exist with single- and dual-rank DIMMs that allow the architecture to optimize performance. A dual-rank DIMM is similar to having two separate DIMMs on the same module. Although only a single DIMM module, a dual-rank DIMM acts as if it were two separate DIMMs. The primary reason for the existence of dual-rank DIMMs is to provide the largest capacity DIMM given the current DIMM technology.
Hardware Options Installation DIMM Slots Memory Bank 7-8 Processor 2 Memory Bank 2 31 Installing DIMMs To install the component: 1. Power down the server blade (on page 18). 2. Remove the server blade (on page 18). 3. Open the DIMM slot latches. 4. Install the DIMM. To remove DIMMs, reverse the installation procedure. For DIMM slots 1 and 2, remove the air baffle, if necessary. Refer to the instructions located on the air baffle. IMPORTANT: For DIMM slots 1 and 2, remove the air baffle, if necessary.
HP ProLiant BL25p Server Blade User Guide Hard Drive Option The server blade hot-plug SCSI hard drives have unique SCSI IDs that the system automatically sets. The IDs number from top to bottom on each server blade. IMPORTANT: Always populate hard drive bays starting with SCSI ID 0 (the top bay). To install the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Remove the hard drive blank.
Hardware Options Installation 33 2. Install the hard drive. 3. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-Plug SCSI Hard Drive LED Combinations" on page 11). 4. Resume normal server operations. Fibre Channel Adapter Option An optional dual port FC adapter enables FC support for clustering capabilities and SAN connection when used in conjunction with interconnect devices that support a SAN connection.
HP ProLiant BL25p Server Blade User Guide For more detailed SAN configuration information for the server blade, refer to: • The model-specific QuickSpecs document located on the HP ProLiant p-Class server blade products web page at the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info) • The HP StorageWorks SAN documentation at the HP website (http://h18006.www1.hp.com/products/storageworks/san/documentation.htm l) • The HP BladeSystem p-Class storage website (http://www.hp.
Hardware Options Installation 4. Install the FC adapter. Smart Array 6i Battery-Backed Write Cache Enabler Option The optional BBWC enabler provides the system with a means for storing and saving data in the event of an unexpected system shutdown. To install the component: 1. Remove the battery from the plastic carrier.
HP ProLiant BL25p Server Blade User Guide NOTE: Before removing the battery from the carrier, be sure to unwrap the cable. NOTE: After removing the battery from the plastic carrier, discard the carrier and the cable. The only items required for use with this server blade are the battery and the BBWCE. 2. Install the battery on the BBWC memory module.
Hardware Options Installation 3. Install the BBWC memory module on the Smart Array 6i controller.
Local I/O Cabling In This Section Using the Local I/O Cable ............................................................................................................39 Local Administration Using iLO ..................................................................................................39 Connecting Locally to a Server Blade with Video and USB Devices..........................................
HP ProLiant BL25p Server Blade User Guide 1. Use the RJ-45 network cable to connect the local client device to the local I/O cable. 2. Connect the local I/O cable to the I/O port on the server blade. CAUTION: Disconnect the local I/O cable when not in use. The port and connector do not provide a permanent connection. Rear iLO connector performance degrades when the local I/O cable is connected, even if the iLO connector on the cable is not in use.
Local I/O Cabling 41 CAUTION: Before disconnecting the local I/O cable, observe the following guidelines: • Completely log out of the current iLO session before disconnecting from the iLO port. Do not remove the local I/O cable when the UID LED is flashing. • Always squeeze the locking buttons on the side of the server blade connector before disconnecting from the I/O port. Failure to do so can result in damage to the equipment.
HP ProLiant BL25p Server Blade User Guide 2. Connect the video connector to a monitor. 3. Connect a USB mouse to one USB connector. 4. Connect a USB keyboard to the second USB connector. Item Description 1 Monitor 2 USB mouse 3 USB keyboard 4 Server blade Accessing a Server Blade with Local Media Devices Use the following configuration when configuring a server blade or loading software updates and patches from a CD-ROM, such as the SmartStart CD, or a diskette.
Local I/O Cabling 1. Connect the local I/O cable to the server blade. 2. Connect the video connector to a monitor. 3. Connect a USB hub to one USB connector. 4. Connect the following to the USB hub: − USB CD-ROM drive − USB keyboard − USB mouse NOTE: HP recommends the use of a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The USB hub provides additional connections.
Configuration and Utilities In This Section Server Blade Deployment Tools...................................................................................................45 Configuration Tools......................................................................................................................57 Management Tools .......................................................................................................................63 Diagnostic Tools......................................
HP ProLiant BL25p Server Blade User Guide For information on how to use these components with a Linux OS, refer to the HP website (http://h18000.www1.hp.com/products/servers/linux/documentation.html#howto s). ProLiant p-Class Advanced Management iLO Advanced is a standard component of ProLiant p-Class server blades that provides server health and remote server blade manageability. Its features are accessed from a network client device using a supported web browser.
Configuration and Utilities 47 • Through an existing network (in the rack)—This method requires you to install the server blade in its enclosure and assign it an IP address manually or using DHCP. • Through the server blade I/O port − In the rack—This method requires you to connect the local I/O cable to the I/O port and a client PC.
HP ProLiant BL25p Server Blade User Guide Deployment Overview When a PXE-enabled client boots, it obtains an IP address from a DHCP server. The client obtains the name of the NBP from the appropriate boot server. Then, the client uses TFTP to download the NBP from the boot server and executes the image. For each server blade being deployed, the PXE server must be connected to the NIC designated for PXE.
Configuration and Utilities − 49 Any of the following Java™ Runtime Environment versions: 1.3.1_02 1.3.1_07 1.3.1_08 1.4.1 for Windows® users only 1.4.2 for Linux users only Access the Java™ Runtime Environment versions at the HP website (http://java.sun.com/products/archive/index.html).
HP ProLiant BL25p Server Blade User Guide • Windows® repository server (only required for Windows® deployment) − Windows® 2000 or Windows® 2003 OS installed − Network connection − CD-ROM drive − 1.5 GB of available disk space − TCP/IP networking and an IP address compatible with one of the following: the iLO Diagnostic Port IP address or an assigned DHCP or static IP address − CD-ROM drive and/or diskette drive − Any of the following Java™ Runtime Environment versions: 1.3.1_02 1.3.
Configuration and Utilities 51 Static IP bay configuration automates the first step of BL p-Class blade deployment by enabling the iLO management processor in each blade slot to obtain a predefined IP address without relying on DHCP. iLO is immediately accessible for server deployment using Virtual Media and other remote administration functions.
HP ProLiant BL25p Server Blade User Guide PXE Deployment PXE enables server blades to load an image over the network from a PXE server, and then execute it in memory. The first NIC on the server blade is the default PXE boot NIC, but any of the other NC series NICs can be configured to boot PXE. For more information, refer to "Network-Based PXE Deployment (on page 47)." NOTE: Actual NIC numeration depends on several factors, including the OS installed on the server blade.
Configuration and Utilities 53 SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.
HP ProLiant BL25p Server Blade User Guide NOTE: For more information about hardware and cabling configurations, refer to the documents that ship with the server blade enclosure or diagnostic station. Two methods are available for CD-ROM deployment: • iLO Virtual CD-ROM (on page 54) • USB CD-ROM (on page 54) iLO Virtual CD-ROM To deploy with a boot CD: 1. Do one of the following: − Insert the boot CD into the client PC that is using the iLO Remote Console.
Configuration and Utilities 55 To deploy with a boot CD: 1. Use the local I/O cable to connect a USB CD-ROM drive to the server blade. Refer to "Connecting Locally to a Server Blade with Video and USB Devices (on page 41)." 2. Insert the boot CD into the USB CD-ROM drive. 3. Reboot the server blade. 4. After the server blade boots, follow the normal installation procedure for an OS.
HP ProLiant BL25p Server Blade User Guide Two methods are available for diskette image deployment: • iLO Virtual Floppy (on page 56) • PXE ("PXE Deployment" on page 52) Creating a Boot Diskette The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette. For details, refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from the HP website (http://www.hp.com/servers/sstoolkit).
Configuration and Utilities 57 6. Use the iLO Virtual Power Button feature to reboot the server blade. 7. After the server blade boots, follow the normal network installation procedure for the OS. SAN Configuration The server blade provides FC support for SAN implementations. This solution uses an optional FCA that offers redundant SAN connectivity and optimization for HP StorageWorks products. The server blade is also compatible with certain third-party SAN products.
HP ProLiant BL25p Server Blade User Guide Re-Entering the Server Serial Number and Product ID................................................................62 SmartStart Software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.
Configuration and Utilities • Displaying system information • Selecting the primary boot controller • Configuring memory options • Language selection 59 For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Using RBSU The first time you power up the server blade, the system prompts you to enter RBSU and select a language.
HP ProLiant BL25p Server Blade User Guide NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings. Drives Installed Drives Used RAID Level 1 1 RAID 0 2 2 RAID 1 3, 4, 5, or 6 3, 4, 5, or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.
Configuration and Utilities 61 For more information about BIOS Serial Console, refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart).
HP ProLiant BL25p Server Blade User Guide • Deleting a logical drive configuration If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user guide. For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD.
Configuration and Utilities 63 Management Tools List of Tools: Automatic Server Recovery..........................................................................................................63 ROMPaq Utility............................................................................................................................63 Integrated Lights-Out Technology ...............................................................................................64 HP Systems Insight Manager ..............
HP ProLiant BL25p Server Blade User Guide Integrated Lights-Out Technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO independent of the host server and its operating system.
Configuration and Utilities 65 Management Agents Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and third-party SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP.
HP ProLiant BL25p Server Blade User Guide Legacy USB support provides USB functionality in environments where USB support is normally not available. Specifically, HP provides legacy USB functionality at: • POST • RBSU • Diagnostics • DOS • Environments which do not support USB natively For more information on ProLiant USB support, refer to the HP website (http://www.compaq.com/products/servers/platforms/usb-support.html). Diagnostic Tools List of Tools: HP Insight Diagnostics ...............
Configuration and Utilities 67 For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags). Survey Utility Survey Utility, a feature within Insight Diagnostics, gathers critical hardware and software information on ProLiant servers. This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website (http://www.hp.com/go/supportos).
HP ProLiant BL25p Server Blade User Guide For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Remote Support and Analysis Tools List of Tools: HP Instant Support Enterprise Edition .........................................................................................68 Web-Based Enterprise Service .....................................................................................................68 Open Services Event Manager ............................
Configuration and Utilities 69 For more information, refer to the HP website (http://h18000.www1.hp.com/support/svctools/). Open Services Event Manager OSEM is a standalone tool that performs real-time reactive and proactive service event filtering, analysis, and notification. The tool gathers event data from SNMP traps or information provided over an HTTP interface and notifies an administrator or HP through SMTP and ISEE. For more information, refer to the HP website (http://h18000.www1.hp.
HP ProLiant BL25p Server Blade User Guide NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are using the latest version of SmartStart. For more information, refer to the documentation provided with the SmartStart CD. If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required.
Configuration and Utilities • Works offline and online • Supports Microsoft®, Windows® 2000, Windows® Server 2003, Novell Netware, and Linux operating systems 71 IMPORTANT: This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website (http://www.hp.com/go/supportos).
HP ProLiant BL25p Server Blade User Guide Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Troubleshooting In This Section Troubleshooting Resources ..........................................................................................................73 Server Diagnostic Steps................................................................................................................73 Preparing the Server for Diagnosis...............................................................................................78 Symptom Information....................................................
HP ProLiant BL25p Server Blade User Guide To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start Diagnosis Flowchart (on page 80)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General Diagnosis Flowchart (on page 83).
Troubleshooting WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. This symbol on an RJ-45 receptacle indicates a network interface connection.
HP ProLiant BL25p Server Blade User Guide WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Warnings and Cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/modulelevel repair.
Troubleshooting • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment. • Do not route the power cord where it can be walked on or pinched by items placed against it.
HP ProLiant BL25p Server Blade User Guide Preparing the Server for Diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation for required environmental conditions. 2. Record any error messages displayed by the system. 3. Remove all diskettes and CDs from the media drives. 4. Power down the server and peripheral devices if you will be diagnosing the server offline.
Troubleshooting 79 • What events preceded the failure? After which steps does the problem occur? • What has been changed between the time the server was working and now? • Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary? • Has the server exhibited problem symptoms for a period of time? • If the problem occurs randomly, what is the duration or frequency? To answer these questions, the followi
HP ProLiant BL25p Server Blade User Guide • Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. Diagnostic Steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start Diagnosis Flowchart (on page 80)," and follow the appropriate diagnostic path.
Troubleshooting Item Refer to 2 "Power-On Problems Flowchart ("Server Blade Power-On Problems Flowchart" on page 85)" 3 "POST Problems Flowchart (on page 87)" 4 "OS Boot Problems Flowchart (on page 89)" 5 "Server Fault Indications Flowchart (on page 92)" 81
HP ProLiant BL25p Server Blade User Guide
Troubleshooting 83 General Diagnosis Flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to 1 "Symptom Information (on page 78)" 2 "Loose Connections (on page 79)" 3 "Service Notifications (on page 79)" 4 Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
HP ProLiant BL25p Server Blade User Guide
Troubleshooting Server Blade Power-On Problems Flowchart Symptoms: • The server does not power on. • The power on/standby LED is off or amber. • The health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
HP ProLiant BL25p Server Blade User Guide
Troubleshooting POST Problems Flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible Problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Item Refer to 1 "POST Error Messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
HP ProLiant BL25p Server Blade User Guide
Troubleshooting OS Boot Problems Flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible Causes: • Corrupted operating system • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST Problems ("POST Problems Flowchart" on page 87)" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
HP ProLiant BL25p Server Blade User Guide Item Refer to 7 • "Operating System Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • "Contacting HP Technical Support or an Authorized Reseller" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
Troubleshooting 91
HP ProLiant BL25p Server Blade User Guide Server Fault Indications Flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 65) • Server boots, but the internal health LED or external health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Troubleshooting Item Refer to 6 • "Hard Drive Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) 7 "HP Insight Diagnostics (on page 66)" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
HP ProLiant BL25p Server Blade User Guide
Regulatory Compliance Notices In This Section Regulatory Compliance Identification Numbers ..........................................................................95 Federal Communications Commission Notice .............................................................................96 Declaration of Conformity for Products Marked with the FCC Logo, United States Only .........97 Cables ....................................................................................................................
HP ProLiant BL25p Server Blade User Guide Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Regulatory Compliance Notices 97 Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
HP ProLiant BL25p Server Blade User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.
Regulatory Compliance Notices 99 This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth). This marking is valid for EU non-harmonized Telecom products. *Notified body number (used only if applicable—refer to the product label) Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
HP ProLiant BL25p Server Blade User Guide Japanese Notice BSMI Notice
Regulatory Compliance Notices Korean Notices Class A Equipment Class B Equipment Battery Replacement Notice WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F).
HP ProLiant BL25p Server Blade User Guide For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan Battery Recycling Notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Electrostatic Discharge In This Section Preventing Electrostatic Discharge.............................................................................................103 Grounding Methods to Prevent Electrostatic Discharge.............................................................104 Preventing Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
HP ProLiant BL25p Server Blade User Guide Grounding Methods to Prevent Electrostatic Discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
Specifications In This Section Environmental Specifications.....................................................................................................105 Server Specifications ..................................................................................................................
HP ProLiant BL25p Server Blade User Guide Width 26.14 cm (10.29 in) Weight (maximum) 9.43 kg (20.
Technical Support In This Section Before You Contact HP..............................................................................................................107 HP Contact Information..............................................................................................................107 Customer Self Repair..................................................................................................................
HP ProLiant BL25p Server Blade User Guide • − Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. − If you have purchased a Care Pack (service upgrade), call 1-800-6333600. For more information about Care Packs, refer to the HP website (http://www.hp.com). Outside North America, call the nearest HP Technical Support Phone Center.
Acronyms and Abbreviations ABEND abnormal end ACU Array Configuration Utility ADG Advanced Data Guarding ASR Automatic Server Recovery BBWC battery-backed write cache BIOS Basic Input/Output System DDR double data rate DHCP Dynamic Host Configuration Protocol
HP ProLiant BL25p Server Blade User Guide DNS domain name system ESD electrostatic discharge FC Fibre Channel FCA Fibre Channel Adapter I/O input/output IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log IP Internet Protocol ISEE Instant Support Enterprise Edition
Acronyms and Abbreviations KVM keyboard, video, and mouse LED light-emitting diode NBP Network Bootstrap Program NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NFS network file system NIC network interface controller ORCA Option ROM Configuration for Arrays OSEM Open Services Event Manager POST Power-On Self-Test 111
HP ProLiant BL25p Server Blade User Guide PSP ProLiant Support Pack PXE preboot eXecution environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility RDP Remote Desktop Protocol RILOE Remote Insight Lights-Out Edition ROM read-only memory SA Smart Array SAN Storage Area Network SCSI small computer system interface
Acronyms and Abbreviations SFP small form-factor pluggable SIM Systems Insight Manager SNMP Simple Network Management Protocol TCP/IP Transmission Control Protocol/Internet Protocol TFTP Trivial File Transfer Protocol TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus VCA version control agent 113
HP ProLiant BL25p Server Blade User Guide WEBES Web-Based Enterprise Service WfM Wired for Management WINS Windows® Internet Naming Service
connectors 14 contacting HP 107 creating a network boot diskette 56 CSR (customer self repair) 108 customer self repair 108 Index A ACU (Array Configuration Utility) adding drives 32 additional information 107 ambient temperature 105 Array Configuration Utility (ACU) ASR (Automatic Server Recovery) authorized reseller 107 auto-configuration process 59 Automatic Server Recovery (ASR) Autorun Menu 58 D 61 61 63, 109 63, 109 B battery 101 Battery-Backed Write Cache Enabler 35 BIOS Serial Console 60 BI
HP ProLiant BL25p Server Blade User Guide H hard drive LEDs 11 hard drives 11, 32 hard drives, adding 32 hard drives, installing 32 hardware options installation 25 Health Driver 63 help resources 107 HP Insight Diagnostics 66 HP ProLiant Essentials Foundation Pack 64 HP Systems Insight Manager, overview 64 HP Technical Support 107 I identification number, server 95 iLO (Integrated Lights-Out) 45, 46, 54, 56, 64 iLO Advanced Funtionality 46 iLO connector 14 IML (Integrated Management Log) 67 Importan
Index power problems 85 powering up 59 PPM failure LEDs 11 problem diagnosis 73, 80 processors 25 ProLiant Support Packs 70 PSPs, overview 70 PXE (preboot execution environment) 47, 52 PXE deployment 52 PXE deployment server 48 R rack stability 76 RAID configuration 61 RBSU (ROM-Based Setup Utility) 58 redundant ROM 65 regulatory compliance notices 95 remote support and analysis tools 68, 69 removing the server blade 18 Repository server 48 required information 107 Resource Paqs 70 resources 57, 73 RJ-45
HP ProLiant BL25p Server Blade User Guide virtual CD-ROM 54 virtual floppy 56 W warnings 76 Web-Based Enterprise Service 68 website, HP 107
