HP BladeSystem Management Pack version 1.0 for Microsoft® System Center Essentials Troubleshooting Assistant

Technical support 13
Technical support
Before contacting HP support
Before contacting HP for support, review the following steps and collect the necessary system information
to help expedite a resolution:
1. Review the troubleshooting information found in this guide.
IMPORTANT: Before proceeding, access the HP website
(http://www.hp.com/servers/integration
) to verify you are using the current version of the HP
BladeSystem Management Packs for Microsoft® System Center Essentials Troubleshooting
Assistant. Use the part number and the date on the title page to determine which version you
are using. The contents of this guide are updated frequently and newer versions are placed on
the HP website. Download and open the updated file to use the current HP BladeSystem
Management Packs for Microsoft® System Center Essentials Troubleshooting Assistant.
2. See the HP website (http://www.hp.com/servers/integration) for product updates.
3. If you cannot resolve the problem with the information contained in this guide, have the following
information about your System Center Essentials environment available:
o Microsoft® Windows® operating system version and patch levels
o The HP BladeSystem Management Packs for Microsoft® System Center Essentials version
installed
o The versions of Insight Management Agents as associated plug-in tools (such as Version Control
Agents and Insight Diagnostics)
o HP server type and models
o HP server serial number
o Screen prints of any error messages received
o Detailed description of the problem
Technical support contact information for the HP
BladeSystem Management Packs for System Center
Essentials
For technical support for System Center Essentials, contact Microsoft® support.
For technical support for the HP BladeSystem Management Packs for System Center Essentials, e-mail HP
support (mailto:[e-mail]
). See "Before contacting HP support (on page
13)" for a list of information to include in your e-mail. Be sure to include a contact name and e-mail
address.