HP Intelligent Provisioning User Guide

5 Support and other resources

Contacting HP

For worldwide technical support information, see the HP support website:

http://www.hp.com/go/HPSC

Be sure to have the following information available before you call HP:

• Active Health System log: Download and have available an Active Health System log for

seven days before the failure was detected. For more information, see the “Active Health

System download” (page 35) section.

• Onboard Administrator SHOW ALL report (for HP BladeSystem products only) – more

information on obtaining the Onboard Administrator SHOW ALL report, see the HP website:

http://www.hp.com/go/OAlog

• Technical Support registration number (if applicable)

• Product serial numbers

• Product model name and number

• Product identification number

• Applicable error messages

• Add-on boards or hardware

• Third-party hardware or software

• OS type and revision level

Related information

WebsiteDocument title

http://www.hp.com/go/ilo/docsHP iLO 4 User Guide

http://www.hp.com/go/intelligentprovisioning/docsHP Insight Diagnostics User Guide

http://www.hp.com/go/wbem/docsHP Insight Management WBEM Providers User Guide

http://www.hp.com/go/insightremotesupport/docsHP Insight Remote Support User Guides

http://www.hp.com/support/IP_RN_enHP Intelligent Provisioning Release Notes

http://www.hp.com/support/rbsuHP ROM-Based Setup Utility User Guide

http://www.hp.com/support/SPP_UG_enHP Service Pack for ProLiant Quick Start Guide

http://www.hp.com/support/SSA_UG_enHP Smart Storage Administrator User Guide

http://www.hp.com/support/UEFI_UG_enHP UEFI System Utilities User Guide

Websites

• HP Intelligent Provisioning:

http://www.hp.com/go/intelligentprovisioning

• HP iLO 4:

http://www.hp.com/go/ilo

• HP Active Health System:

Contacting HP 83