HP ProLiant BL465c Generation 5 Server Blade Maintenance and Service Guide Part Number 454506-006 April 2009 (Sixth Edition)
© Copyright 2007, 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S.
Contents Customer self repair ...................................................................................................................... 5 Parts only warranty service ......................................................................................................................... 5 Illustrated parts catalog ............................................................................................................... 16 Server blade components ..........................................
USB support.................................................................................................................................. 53 Internal USB functionality ................................................................................................................ 53 External USB functionality ............................................................................................................... 53 Component identification ........................................................
Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory.
• Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente.
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío.
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Serviço de garantia apenas para peças A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 12
Customer self repair 13
Customer self repair 14
Customer self repair 15
Illustrated parts catalog Server blade components Item Description Spare part number Customer self repair (on page 5) 1 Access panel 461128-001 Mandatory1 2 Hard drive blank 392613-001 Mandatory1 3 Front panel/hard drive cage assembly with front panel LED/board 418271-001 Mandatory1 4 Processors — a) 2.3-GHz AMD Opteron™ Model 2356** 448035-001 Optional2 b) 2.2-GHz AMD Opteron™ Model 2354* ** 448034-001 Optional2 c) 2.1-GHz AMD Opteron™ Model 2352* ** 448033-001 Optional2 d) 1.
Item Description Spare part number g) 2.7-GHz AMD Opteron™ Model 2384* ** 505917-001 Optional2 h) 2.3-GHz AMD Opteron™ Model 2376 HE* ** 515187-001 Optional2 i) 2.1-GHz AMD Opteron™ Model 2372 HE* ** 501161-001 Optional2 j) 2.9-GHz AMD Opteron™ Model 2389* ** 534249-001 Optional2 k) 2.8-GHz AMD Opteron™ Model 2387* ** 534250-001 Optional2 l) 2.
Item Description Spare part number 8 Hard drive backplane 418270-001 Optional2 9 System board 447463-001 Optional2 10 Battery-backed write cache components — a) HP Smart Array E200i Controller cache module, 64-MB* 412800-001 Mandatory1 b) HP Smart Array E200i Controller cache module, 128-MB* 351518-001 Mandatory1 c) HP Smart Array E200i Controller battery pack* 307132-001 Mandatory1 11 System battery* 234556-001 Mandatory1 12 HP c-Class Blade SUV Cable* 416003-001 Mandatory1 13 Mezz
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee". 3 Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Removal and replacement procedures Required tools You need the following items for some procedures: • T-15 Torx screwdriver (provided inside the access panel) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 51) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
CAUTION: When performing non-hot-plug operations, you must power down the server blade and/or the system. However, it may be necessary to leave the server blade powered up when performing other operations, such as hot-plug installations or troubleshooting. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.
Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of critical server data and programs. Depending on the Onboard Administrator configuration, use one of the following methods to power down the server blade: • Use a virtual power button selection through iLO 2. This method initiates a controlled remote shutdown of applications and the OS before the server blade enter standby mode. • Press and release the Power On/Standby button.
3. Remove the server blade. 4. Place the server blade on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD. Access panel To remove the component: 1. Power down the server blade (on page 23). 2.
Hard drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank. Remove the component as indicated. To replace the blank, slide the blank into the bay until it locks into place. Hard drive To remove the component: 1. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 56).
3. Remove the hard drive. To replace the component: 1. Prepare the hard drive.
2. Install the hard drive. DIMM baffle To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the DIMM baffles. To replace the component, reverse the removal procedure.
1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all DIMM baffles ("DIMM baffle" on page 27). 5. Remove the DIMM. To replace the component, reverse the removal procedure. Hard drive backplane To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4.
6. Remove the hard drive backplane. To replace the component, reverse the removal procedure. Front panel/hard drive cage assembly To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7.
To replace the component, reverse the removal procedure. Mezzanine card Optional mezzanine cards enable network connectivity and provide Fibre Channel support. For mezzanine card locations, see the system board components (on page 57). To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the mezzanine card. To replace the component: 1. Install the mezzanine card.
2. Install the access panel ("Access panel" on page 24). 3. Install the server blade. HP Smart Array E200i Controller cache module To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7.
3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7. Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 29). 8. Remove the USB key, if any ("Component identification" on page 54, "System board components" on page 57). 9.
8. Remove the server blade handle. To replace the component, reverse the removal procedure. Release button To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7.
8. Remove the release button. To replace the component, reverse the removal procedure. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the heatsink.
To replace the component: 1. Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed. 2. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution. 3. Remove the thermal interface protective cover from the heatsink.
4. Install the heatsink. 5. Install the access panel ("Access panel" on page 24). 6. Install the server blade. Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache sizes. Refer to the label on the processor heatsink for a description of the processor.
5. Open the processor retaining latch and the processor socket retaining bracket. 6. Using your fingers, remove the failed processor. To replace the component: CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. IMPORTANT: Be sure the processor remains inside the processor installation tool.
1. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 2. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
3. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. 4. Close the processor retaining bracket and the processor retaining latch. 5. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing. 6. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution.
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). NOTE: The T-15 Torx screwdriver is attached to the server access panel. 7. Install the heatsink. 8. Install the access panel ("Access panel" on page 24). 9. Install the server blade. System board To remove the component: 1. Power down the server blade (on page 23).
2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drive blanks ("Hard drive blank" on page 25). 5. Remove all hard drives ("Hard drive" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7. Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 29). 8. Remove all DIMM baffles ("DIMM baffle" on page 27). 9. Remove all DIMMs ("DIMMs" on page 27). 10.
15. Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket. • Do not tilt or slide the processor when lowering the processor into the socket. CAUTION: To avoid damage to the processor: • Handle the processor only by the edges. • Do not touch the bottom of the processor, especially the contact area. 16.
1. Install the spare system board assembly. 2. Prepare the processor socket on the spare system board: a. Remove the processor socket protective cover.
b. Open the processor retaining latch and the processor socket retaining bracket. 3. Install the processor socket cover onto the processor socket of the failed system board. 4. Install the processor on the spare system board. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Refer to the server blade hood label for specific instructions.
5. Close the processor retaining latch and the processor socket retaining bracket. 6. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. 7. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution. CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed.
1. During the server startup sequence, press the F9 key to access RBSU. 2. Select the System Options menu. 3. Select Serial Number. The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis. 4. Press the Enter key to clear the warning. 5.
5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure.
Cabling Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable (on page 60).
4. Connect a USB keyboard to the second USB connector. Item Description 1 Monitor 2 USB mouse 3 USB keyboard 4 HP c-Class Blade SUV Cable Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD/DVD-ROM or a USB diskette. Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The USB hub provides additional connections. 1.
o USB diskette drive Item Description 1 Monitor 2 USB CD/DVD-ROM drive or diskette drive 3 USB keyboard 4 USB hub 5 USB mouse 6 HP c-Class Blade SUV Cable Cabling 50
Diagnostic tools Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.
This functionality supports operating systems that may not be supported by the server blade. For operating systems supported by the server blade, see the HP website (http://www.hp.com/go/supportos). If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.
Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the ROM contains the current ROM program version, while the other side of the ROM contains a backup version. NOTE: The server ships with the same version programmed on each side of the ROM. USB support and functionality USB support HP provides both standard USB 2.0 support and legacy USB 2.
Component identification Front panel components Item Description 1 Hard drive bay 1 2 Power On/Standby button 3 SUV connector* 4 Hard drive bay 2 5 Server blade handle 6 Release button 7 Serial label pull tab * The SUV connector and the HP c-Class Blade SUV cable are for some server blade configuration and diagnostic procedures.
Front panel LEDs Item Description Status 1 UID LED Blue = Identified Blue flashing = Active remote management Off = No active remote management 2 Health LED Green = Normal Flashing amber = Degraded condition Flashing red = Critical condition 3 NIC 1 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 4 NIC 2 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 5 System power LED Green = On Amber = Standby (auxiliary pow
SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.
Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing irregularly Amber, flashing regularly (1 Hz) The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible. Flashing irregularly Off The drive is active, and it is operating normally. Off Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible.
Item Description 13 DIMM slots (Processor 2 memory banks C and D) 14 HP Smart Array E200i cache module (under hard drive cage) 15 System board thumbscrew The symbols correspond to the symbols located on the interconnect bays. For more information, see the HP ProLiant BL465c Generation 5 Server Blade Installation Instructions that ship with the server blade.
*To access redundant ROM, set S1, S5, and S6 to ON. System maintenance switch procedures When you perform troubleshooting steps, this guide may instruct you to perform the following procedures: • Clear the system configuration ("Clearing the system configuration" on page 59). • Access the redundant ROM ("Accessing the redundant ROM" on page 59). To complete these procedures, you must change physical settings on the system maintenance switch.
9. Repeat steps 5 and 6. If both the current and redundant ROM are corrupted, return the system board for a service replacement.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 60°C (-40°F to 140°F) Storage -20°C to 60°C (-4°F to 140°F) Maximum wet bulb temperature 30°C (86°F) Relative humidity (noncondensing)** Operating 10% to 90% Shipping 10% to 90% Storage 10% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable.
Acronyms and abbreviations ADU Array Diagnostics Utility BBWC battery-backed write cache CSR Customer Self Repair DIMM dual inline memory module ESD electrostatic discharge FC Fibre Channel HBA host bus adapter I/O input/output iLO 2 Integrated Lights-Out 2 IML Integrated Management Log LED light-emitting diode NIC network interface controller Acronyms and abbreviations 62
PCI peripheral component interface PCIe peripheral component interconnect express RBSU ROM-Based Setup Utility ROM read-only memory SAS serial attached SCSI SATA serial ATA SFF small form-factor SIM Systems Insight Manager UID unit identification USB universal serial bus Acronyms and abbreviations 63
Index A H access panel 24 ADU (Array Diagnostic Utility) 52 Array Diagnostic Utility (ADU) 52 hard drive backplane 28 hard drive bays 54 hard drive blanks 25 hard drive LEDs 56 hard drives 25, 56 hard drives, determining status of 56 heatsink 34 HP Insight Diagnostics 21, 51 B baffles 27 battery 46 battery-backed write cache (BBWC) 31 battery-backed write cache battery pack 31 buttons 54 C cables 48 cabling 48 cache module 31 cautions 21 component identification 54, 56 components 16, 54 connectors 54 C
R release button 33, 54 removing the access panel 24 removing the server blade 23 required tools 21 resources 51 resources, troubleshooting 51 S safety considerations 21 safety information 21 SAS drives 25, 56 SAS hard drive LEDs 56 SATA hard drive 25, 56 SATA hard drive LEDs 56 serial connector 60 serial label pull tab 54 server blade handle 32, 54 Smart Array E200i Controller components 31 static electricity 21 system battery 46, 57 system board 40 system board thumbscrews 57 system components 21, 54 sys
