HP ProLiant BL465c G6 Server Blade Maintenance and Service Guide Part Number 574423-003 April 2010 (Third Ediion)
© Copyright 2009, 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S.
Contents Customer self repair ...................................................................................................................... 5 Parts only warranty service ......................................................................................................................... 5 Illustrated parts catalog ............................................................................................................... 16 Server blade components ...........................................
Internal USB functionality ................................................................................................................ 54 External USB functionality ............................................................................................................... 54 Internal SD support .................................................................................................................................. 54 Component identification ...............................................
Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory.
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente.
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío.
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt. Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP.
Serviço de garantia apenas para peças A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 12
Customer self repair 13
Customer self repair 14
Customer self repair 15
Illustrated parts catalog Server blade components Customer self repair (on page 5) Item Description Spare part number 1 Access panel 461128-001 Mandatory1 2 Hard drive blank 392613-001 Mandatory1 3 Front panel/hard drive cage assembly with front panel LED/board 418271-001 Mandatory1 4 Processors — — a) 2.6-GHz AMD Opteron™ Model 2435** 573870-001 Optional2 b) 2.2-GHz AMD Opteron™ Model 2427* ** 573871-001 Optional2 c) 2.
b) 300-GB, 3G, SAS, SFF, 10,000-rpm, dual-port* 493083-001 Mandatory1 c) 146-GB, 6G, SAS, SFF, 10,000-rpm, dual-port* 507283-001 Mandatory1 d) 146-GB, 3G, SAS, SFF, 10,000-rpm, dual-port* 418399-001 Mandatory1 e) 146-GB, 3G, SAS, SFF, 15,000-rpm, dual-port* 504334-001 Mandatory1 f) 72-GB, 3G, SAS, SFF, 10,000-rpm, dual-port* 505608-001 Mandatory1 g) 72-GB, 3G, SAS, SFF, 15,000-rpm, dual-port* 418398-001 Mandatory1 h) 36-GB, 3G, SAS, SFF, 15,000-rpm, dual-port* 418397-001 Mandatory1 i) 2
14 15 16 17 18 i) HP NC522m Dual Port Flex-10 10GbE Multifunction BL-c Adapter 466309-001 Mandatory1 Infiniband mezzanine card options* — — a) HP 4X DDR IB Dual Port Mezzanine HCA for HP BladeSystem c-Class 450604-001 Mandatory1 b) HP 4X DDR IB Mezzanine HCA for HP BladeSystem c-Class 410500-001 Mandatory1 a) HP Smart Array P700m Controller 510026-001 Mandatory1 b) HP Smart Array P700m 512-MB cache module 451792-001 Mandatory1 c) HP Smart Array P700m 256-MB cache module 508118-001 M
Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio. 2 Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
Illustrated parts catalog 20
Removal and replacement procedures Required tools You need the following items for some procedures: • T-15 Torx screwdriver (provided inside the access panel) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 51) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards.
This method initiates a controlled remote shutdown of applications and the OS before the server blade enter standby mode. • Press and release the Power On/Standby button. This method initiates a controlled shutdown of applications and the OS before the server blade enter standby mode. • Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to enter standby mode.
3. Remove the server blade. 4. Place the server blade on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD. Access panel To remove the component: 1. Power down the server blade (on page 22). 2.
Hard drive blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank. Remove the component as indicated. To replace the blank, slide the blank into the bay until it locks into place. Hard drive To remove the component: 1. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 57).
3. Remove the hard drive. To replace the component: 1. Prepare the hard drive.
2. Install the hard drive. DIMM baffle To remove the component: 1. Power down the server blade (on page 22). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the DIMM baffles. To replace the component, reverse the removal procedure.
1. Power down the server blade (on page 22). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all DIMM baffles ("DIMM baffle" on page 27). 5. Remove the DIMM. To replace the component, reverse the removal procedure. Hard drive backplane To remove the component: 1. Power down the server blade (on page 22). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4.
6. Remove the hard drive backplane. To replace the component, reverse the removal procedure. Front panel/hard drive cage assembly To remove the component: 1. Power down the server blade (on page 22). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7.
To replace the component, reverse the removal procedure. Mezzanine card Optional mezzanine cards enable network connectivity and provide Fibre Channel support. For mezzanine card locations, see the system board components (on page 58). To remove the component: 1. Power down the server blade (on page 22). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the mezzanine card. To replace the component: 1. Install the mezzanine card.
2. Install the access panel ("Access panel" on page 24). 3. Install the server blade. HP Smart Array E200i Controller cache module To remove the component: 1. Power down the server blade (on page 22). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7.
3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7. Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 29). 8. Remove the USB key, if any ("Component identification" on page 55, "System board components" on page 58). 9.
8. Remove the server blade release lever. To replace the component, reverse the removal procedure. Release button To remove the component: 1. Power down the server blade (on page 22). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 25). 5. Remove all hard drive blanks ("Hard drive blank" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7.
8. Remove the release button. To replace the component, reverse the removal procedure. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. To remove the component: 1. Power down the server blade (on page 22). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the heatsink.
To replace the component: 1. Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed. 2. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution. 3. Remove the thermal interface protective cover from the heatsink.
4. Install the heatsink. 5. Install the access panel ("Access panel" on page 24). 6. Install the server blade. Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache sizes. Refer to the label on the processor heatsink for a description of the processor.
5. Open the processor retaining latch and the processor socket retaining bracket. 6. Using your fingers, remove the failed processor. To replace the component: CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. IMPORTANT: Be sure the processor remains inside the processor installation tool.
1. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 2. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
3. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. 4. Close the processor retaining bracket and the processor retaining latch. 5. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing. 6. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution.
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). NOTE: The T-15 Torx screwdriver is attached to the server access panel. 7. Install the heatsink. 8. Install the access panel ("Access panel" on page 24). 9. Install the server blade. System board To remove the component: 1. Power down the server blade (on page 22).
2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drive blanks ("Hard drive blank" on page 25). 5. Remove all hard drives ("Hard drive" on page 25). 6. Remove the hard drive backplane ("Hard drive backplane" on page 28). 7. Remove the front panel/hard drive cage assembly ("Front panel/hard drive cage assembly" on page 29). 8. Remove all DIMM baffles ("DIMM baffle" on page 27). 9. Remove all DIMMs ("DIMMs" on page 27). 10.
15. Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket. • Do not tilt or slide the processor when lowering the processor into the socket. CAUTION: To avoid damage to the processor: • Handle the processor only by the edges. • Do not touch the bottom of the processor, especially the contact area. 16.
1. Install the spare system board assembly. 2. Prepare the processor socket on the spare system board: a. Remove the processor socket protective cover.
b. Open the processor retaining latch and the processor socket retaining bracket. 3. Install the processor socket cover onto the processor socket of the failed system board. 4. Install the processor on the spare system board. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Refer to the server blade hood label for specific instructions.
5. Close the processor retaining latch and the processor socket retaining bracket. 6. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. 7. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution. CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed.
2. Select the System Options menu. 3. Select Serial Number. The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis. 4. Press the Enter key to clear the warning. 5. Enter the serial number and press the Enter key. 6. Select Product ID. 7.
5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure.
Cabling Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable (on page 61).
4. Connect a USB keyboard to the second USB connector. Item Description 1 Monitor 2 USB mouse 3 USB keyboard 4 HP c-Class Blade SUV Cable Accessing a server blade with local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD/DVD-ROM or a USB diskette. 1. Connect the local I/O cable to the server blade. 2. Connect the video connector to a monitor. 3. Connect a USB hub to one USB connector. 4.
Item Description 1 Monitor 2 USB CD/DVD-ROM drive or diskette drive 3 USB keyboard 4 USB hub 5 USB mouse 6 Local I/O cable Cabling 50
Diagnostic tools Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.
This functionality supports operating systems that may not be supported by the server blade. For operating systems supported by the server blade, see the HP website (http://www.hp.com/go/supportos). If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.
supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers running Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE and Novell Netware. Download from the HP website (http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWMBA SE). • For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight Manager (SIM).
Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys. This solution provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data. External USB functionality HP provides external USB support to enable local connection of USB devices for server blade administration, configuration, and diagnostic procedures.
Component identification Front panel components Item Description 1 Hard drive bay 1 2 Power On/Standby button 3 SUV connector* 4 Hard drive bay 2 5 Server blade release lever 6 Release button 7 Serial label pull tab * The SUV connector and the HP c-Class Blade SUV cable are for some server blade configuration and diagnostic procedures.
Front panel LEDs Item Description Status 1 UID LED Blue = Identified Blue flashing = Active remote management Off = No active remote management 2 Health LED Green = Normal Flashing amber = Degraded condition Flashing red = Critical condition 3 NIC 1 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 4 NIC 2 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 5 System power LED Green = On Amber = Standby (auxiliary pow
SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.
Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing irregularly Off The drive is active, and it is operating normally. Off Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. Off Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Item Description 14 HP Smart Array E200i cache module (under hard drive cage) 15 System board thumbscrew The symbols correspond to the symbols located on the interconnect bays. For more information, see the HP ProLiant BL465c G6 Server Blade Installation Instructions that ship with the server blade.
System maintenance switch procedures When you perform troubleshooting steps, this guide may instruct you to perform the following procedures: • Clear the system configuration ("Clearing the system configuration" on page 60). • Access the redundant ROM ("Accessing the redundant ROM" on page 60). To complete these procedures, you must change physical settings on the system maintenance switch. Clearing the system configuration To clear the system configuration: 1.
HP c-Class Blade SUV Cable Item Connector Description 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 61
Specifications Environmental specifications Specification Value — Temperature range* Operating 10°C to 35°C (50°F to 95°F) Non-operating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing)** — Operating 10% to 90% @ 28°C (82.4°F) Non-operating 5% to 95% @ 38.7°C (101.7°F) Altitude† — Operating 3050 m (10,000 ft) Non-operating 9144 m (30,000 ft) * The following temperature conditions and limitations apply: - All temperature ratings shown are for sea level.
Acronyms and abbreviations ADU Array Diagnostics Utility CSR Customer Self Repair DIMM dual inline memory module ESD electrostatic discharge HBA host bus adapter I/O input/output iLO 2 Integrated Lights-Out 2 IML Integrated Management Log LED light-emitting diode NIC network interface controller PCI peripheral component interface PCIe peripheral component interconnect express Acronyms and abbreviations 63
RBSU ROM-Based Setup Utility ROM read-only memory SAS serial attached SCSI SATA serial ATA SFF small form-factor SIM Systems Insight Manager UID unit identification USB universal serial bus Acronyms and abbreviations 64
Index A access panel 24 accessing a server blade with local KVM 48, 49 ADU (Array Diagnostic Utility) 52 Array Diagnostic Utility (ADU) 52 B baffles 27 battery 46 battery-backed write cache (BBWC) 31 battery-backed write cache battery pack 31 buttons 55 C cables 48 cabling 48 cache battery 31 cache module 31 cautions 21 components 16, 55 components, identification 55, 57 connectors 55 CSR (customer self repair) 5 customer self repair (CSR) 5 D diagnostic tools 51 diagnostics utility 51 DIMM baffles 27 DI
powering down 22 preparation procedures 22 processor socket 58 processor socket cover 58 processors 36, 58 V R warnings 21 video connector 61 video devices 48 W release button 33, 55 release lever 32, 55 removing the access panel 24 removing the server blade 23 required tools 21 resources 51 resources, troubleshooting 51 S safety considerations 21 safety information 21 SAS drives 25, 57 SAS hard drive LEDs 57 SATA hard drive 25, 57 SATA hard drive LEDs 57 SD support 54 serial connector 61 serial labe
