HP BladeSystem c-Class Enclosure Troubleshooting Guide

HP BladeSystem Insight Display troubleshooting 19
Symptoms: HP BladeSystem c7000 Enclosure Insight Display
Symptoms Initial step Required steps
The display screen is off, and the buttons
do not operate.
Press any Insight Display button to try to
wake up the display. The Insight Display
powers on automatically if the health is
good.
Begin with step 1.
The display screen flashes, and the Insight
Display buttons do not operate.
Press any Insight Display button to stop the
flashing. The Insight Display flashes when
any of the following are true:
•
After inactivity if the health is degraded
or failed
•
The UID is on
•
A chat message has been sent to the
enclosure
Begin with step 1.
Procedures: HP BladeSystem c7000 Enclosure Insight Display
CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION: If you are using a Virtual Connect environment, some of these procedures might
cause the loss of Virtual Connect credentials and the loss of communication between the Onboard
Administrator and the Virtual Connect Interconnect module. Ensure the Virtual Connect
configuration is backed up before proceeding with any of the following procedures. Virtual
Connect configuration can be backed up by using Virtual Connect GUI or Virtual Connect
Support Utility.
CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight
Display shows a firmware update in progress. During this activity, the Insight Display displays the
Firmware Update screen with the Lock icon and the firmware update progress bar.
For the steps in this table, use the following definitions for all variables:
• Standby Onboard Administrator = Suspect OA #Y
• Y = Original bay location for the standby module
• Second module = Suspect OA #X
• X = Original bay location of the active module
Step HP BladeSystem c7000 Enclosure Insight Display action and verification
Step 1
Action
Check the Onboard Administrator health LED.
Verification
If the Onboard Administrator health LED is on, then continue to the next step.
If the Onboard Administrator health LED is off, then perform the following substeps:
1 Check the power to the enclosure.
2 Be sure that the power supplies are installed and are operating properly.
3 Complete step 1 again.