HP BladeSystem c-Class Enclosure Troubleshooting Guide

Enclosure troubleshooting 51
Step Enclosure DVD-ROM troubleshooting action and verification
Verification
The Insight Display displays a locked symbol for a short time.
1 When the locked symbol no longer appears, navigate to the DVD Connect Status
screen.
2 Verify that the DVD-ROM status icon next to the selected button is green, indicating that
the server blade is connected to the DVD-
ROM drive. The selected button should now
read "Disconnect."
Procedures: DVD-ROM drive troubleshooting
CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight
Display shows a firmware update in progress. During this activity, the Insight Display displays the
Firmware Update screen with the Lock icon and the firmware update progress bar.
Step DVD-ROM drive troubleshooting action and verification
Step 1
Action
Check the DVD-ROM drive status on the Insight Display Health Summary screen.
Verification
If the DVD-ROM drive status is black, then continue to the next step.
If the DVD-ROM drive status is gray, then the DVD-ROM drive is empty. Continue to step 3.
If the DVD-ROM drive status is dark green, then the DVD-ROM drive and DVD-ROM are
present, but not connected to any server blade. Continue to step 3.
If the DVD-ROM drive status is bright green, then the DVD-ROM drive is connected to at
least one server blade. Continue to step 5.
Step 2
Action
Identify the enclosure being tested.
Verification
If the enclosure is an HP BladeSystem c3000 Enclosure with an internal DVD-
ROM drive,
then continue to step 3.
If the enclosure is an HP BladeSystem c3000 Enclosure with an external DVD-
ROM drive,
then continue to step 2 in "Procedures: HP BladeSystem c3000 Enclosure DVD-ROM
troubleshooting (on page 52)."
If the enclosure is an HP BladeSystem c7000 Enclosure external DVD-ROM drive, then
proceed to step 1 of "Procedures: External DVD-ROM troubleshooting (on page 54)."
Step 3
Action
1 Eject the internal DVD-ROM drive.
•
For an HP BladeSystem c3000 Enclosure installed in a rack, press the top corner of
DVD-ROM drive.
•
For an HP BladeSystem c3000 Tower Enclosure, press the right corner of the
DVD-ROM drive.
1 Reseat the internal DVD-ROM drive.
Verification
If Insight Display DVD-ROM drive status is black, then proceed to step 2 of "Procedures:
Enclosure DVD-ROM troubleshooting (on page 50)."
If the DVD-ROM status is gray or green, then continue to the next step.