HP BladeSystem c-Class Enclosure Troubleshooting Guide

Software tools and solutions 91
• From within the iLO 2 user interface
• From within HP Insight Diagnostics (on page 90)
• From within the Onboard Administrator GUI
For more information, see the HP BladeSystem Onboard Administrator User Guide on the HP website
(http://www.hp.com/go/bladesystem/documentation).
• From the Onboard Administrator CLI
See the HP BladeSystem Onboard Administrator Command Line Interface User Guide for information
on accessing the CLI.
For more information, see the Management CD in the HP ProLiant Essentials Foundation Pack.
Array Diagnostic Utility
The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers
and disk drives. This report provides vital information to assist in identifying faults or conditions that may
require attention. ADU can be accessed from the SmartStart CD or downloaded from the HP website
(http://www.hp.com).
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
• HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
To download the software, go to Software Depot (http://www.software.hp.com).
Select Insight Remote Support from the menu on the right.