HP ProLiant Storage Server Release Notes (January 2006)

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Configuration
This section provides additional information on configuring your storage server.
Issue: An unknown PCI serial port device can be seen in Windows Device Manager
Description On the ML310 G3 storage server, if the Optional Serial Port is enabled, a PCI
Serial Port can show up as an unknown device.
Workaround Reboot the system, press F9 during boot to enter the RBSU, open the Advanced
Options, choose the Erase Non-volatile Memory option, and confirm the erase.
This sets the BIOS back to factory defaults.
Issue: Replacement drive does not remirror data drive
Description Windows may not allow a remirroring of data drives after replacing a drive for
the DL100 G2 storage servers and StorageWorks NAS 1200s. When trying to
perform a remirror of the data drives after replacing a failed drive, the Repair
Volume selection in Disk Management cannot be selected (remains grayed out).
Workaround Contact HP Support, return the drive, and request a new replacement drive; or
perform a Quick Restore to resynchronize the drives.
WARNING! If a Quick Restore workaround is performed, back up all data on
the NAS device, as the Quick Restore deletes all data stored on the drives.
Issue: Hard drive monitor service fault
Description The hdmonsvc.exe application on the DL100 G2 storage and DPS servers
may fault and write a “faulting application” error message in the system event
log. This service monitors the internal hard drive status and updates the status
LEDs on the front of the server.
Workaround This issue appears to revolve around a missing disk in Disk Manager. Resolve the
missing disk problem, and restart the HDMonSvc service from the Service
Management Console.
Issue: DL100 G2 server/driver fail message on reboot
Description A server/driver fail message may be displayed on bootup of the DL100 G2
storage server.
Workaround This can be caused by the HDMonSvc service not reporting status to the Service
Control Manager. In this case it is an incorrect error. Check the event logs for
other services that may be reporting a failed condition. Also, refer to the issue
“AdaptecStorageManagerAgent service may not start,” on page 38 for the same
type of failure.
Issue: Hardware RAID drive letter setup on DL100 G2 storage server
Description The DON’T ERASE partition may have both a drive letter and a mount point
configured. This is not by design and may cause the data disk to not be
formatted or have a drive letter.
Workaround Manually remove the drive letter from the DON’T ERASE disk using Disk
Manager. Format, add a drive letter, and label the data disk, if required.