HP ProLiant Storage Server Release Notes (January 2006)

Storage Server release notes 9
Service Release 5.6 installation
This section details known issues with Service Release 5.6 installations.
Issue: Error 1628 displayed on ProLiant DL585 with Windows Server 2003 and Service
Release 5.6
Description On the HP ProLiant DL585 Storage Server, the Service Release installs
Windows Server 2003 Service Pack 1 if not already installed. After
installation, the Service Release asks to reboot the server. If Yes is selected, an
Error 1628: Failed to complete installation is sometimes
displayed, which prevents the server from rebooting.
Workaround The error message can be safely ignored and the NAS server can be manually
restarted.
Issue: Service Release installation hangs while installing Proliant Support Pack
Description On certain occasions, the Service Release setup may hang during the
installation of the Proliant Support Pack component cp004791 (Insight
Management Agent). No CPU activity is shown by the installation program
cp004791.exe or cpqsetup.exe when monitored through Windows Task
Manager. This issue is currently under investigation.
Workaround End the cp004791 process from Windows Task Manager after ensuring that
the cp004791.exe and cpqsetup.exe processes are both not consuming
any CPU usage. This lets the Service Release setup continue. To install the
cp004791 component (Insight Management Agent) at a later time, run the
Service Release setup again, or install the component directly by
double-clicking the cp004791.exe program from the Service Release DVD
folder SR\Packages\PSP.
Issue: Quick start guide does not list all applicable platforms for the Proliant Support Pack
Description The section titled Proliant Support Pack on page 17 of the HP Storage Server
Service Release 5.5 and Microsoft MUI Localization Packs quick start guide,
available on the Service Release 5.5 DVD, does not list ML110 G2 under the
Affected platforms table.
Workaround This is a documentation error only. The Service Release setup includes the PSP
component cp004764, HP Proliant 64-Bit/133-MHz Ultra320 Adapter for
Windows 2003 Package that can be installed on the ML110 G2 platforms.
Run the Service Release setup in the normal fashion, and ensure that the
cp004764 component is selected at the select features screen.
Issue: Install Shield Error 1607/1628 during Service Release installation
Description Installation error 1607: Unable to install Install Shield
Scripting Runtime and/or 1628: failed to complete
installation may be reported during installation of the Service Release.
This error can occur for various reasons, the most prevalent being a driver did
not exit properly when the Service Release is run the first time. This issue is
currently under investigation.
Workaround Run the Service Release again after ensuring that no instances of the processes
named msiexec.exe, setup.exe, or idriver.exe are running.