HP ProLiant DL100 G2 Data Protection Storage Server administration guide (June 2006)

5 Troubleshooting , ser vicing , and
ma in tenance
Troubleshooting the storage ser ver
The ProLiant DL100 G2 Data Protection Storage Server models use a unique hardware platform. Specific
hardware-related d ocumentation for maintenance and troubleshooting, usually found on the HP P roLiant
server web site, is no t available. Use the references and g eneral guidelines in this section to troubleshoot
your specificDL100G2storageserver.
Operating system problems and resolutions
Use the suggestions below to help resolve operating system issues.
Table 11 Ope
rating system problems
Problem
Action
Operating system locks up.
Scan for viruses with an updated virus scan utility.
General pro
tection fault (GPF) occurs. This can occur
when the Mi
crosoft operating system terminates
suddenly w
ithanerror,including,butnotlimitedto:
• Miscalcul
ating the amount of R A M needed for
an alloca
tion
• Transfer
ring execution to a segment that is not
executab
le
• Writing
to a read-only or a code segment
• Loading
a bad value into a segment register
• Using a
null pointer
A GPF is immediately identifiable by a blue screen
with white text, and the text may contain information
that identifies the problem.
• Remove any newly installed software or hardware
to verify that they are not the cause.
• Boot the server i n Safe Mode or the last known
good con fi guration.
If neithe
r o f these actions resolve the problem,
contact a
nauthorizedserviceprovider. Formore
informa
tion about debugging tools or specific
GPF messages, refer to the Microsoft web site
at h
ttp
://www.microsoft.com/whdc/devtools/
debugg
ing/default.mspx.
Errors are displayed in the error log.
Follow the information p rovided i n the error log, and
then refer to the operating system documentation.
Operating system updates
Use care when applying operating system updates (service packs, hotfixes, and patches) . Before
updating the operating system, read the release notes for each update. If you do not require specific fixes
from the update, HP recommends that you do not apply the updates.
If you decide to apply an operating system update:
1. Perform a full system backup.
2. Apply the operating system update, using the instructions provided.
3. Install the current drivers.
Application software pr oblems
If your application software locks up, p erform the following actions:
HP ProLiant DL100 G2 Data Protection Storage Server
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