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HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

ManualsBrandsHP ManualsServerHP ProLiant DL160 Gen8 E5-2603 1P 4GB-R SATA 4 LFF 500W PS Entry Server
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Hardware problems 49
2.
Check to see if an update is available for any of the following:
o Smart Array Controller firmware
o Dynamic Smart Array driver
o Host bus adapter firmware
o Expander backplane SEP firmware
o System ROM
3. Be sure the drive or backplane is cabled properly.
4. Be sure the drive data cable is working by replacing it with a known functional cable.
5. Be sure drive blanks are installed properly when the server is operating. Drives may overheat and cause
sluggish response or drive failure.
6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 73) and replace failed components as
indicated.
7. Run HP SSA ("HP Smart Storage Administrator" on page 80) or ACU ("Array Configuration Utility" on
page 81) and check the status of the failed drive.
8. Be sure the replacement drives within an array are the same size or larger.
9. Be sure the replacement drives within an array are the same drive type, such as SAS, SATA, or SSD.
10. Power cycle the server. If the drive shows up, check to see if the drive firmware needs to be updated.
Drives are not recognized
Action:
1. Be sure no power problems (on page 43) exist.
2. Be sure no loose connections (on page 17) exist.
3. Check to see if an update is available for any of the following:
o Smart Array Controller firmware
o Dynamic Smart Array driver
o Host bus adapter firmware
o Expander backplane SEP firmware
o System ROM
4. Be sure the drive or backplane is cabled properly.
5. Check the drive LEDs to be sure they indicate normal function. For information on drive LEDs, see "Drive
LED definitions ("Hot-plug drive LED definitions" on page 19)." For server-specific drive LED
information, see the server documentation or the HP website (http://www.hp.com).
6. Be sure the drive is supported. To determine drive support, see the server QuickSpecs on the HP website
(http://www.hp.com/go/productbulletin).
7. Power cycle the server. If the drive appears, check to see if the drive firmware needs to be updated.
8. Be sure the drive bay is not defective by installing the hard drive in another bay.
9. When the drive is a replacement drive on an array controller, be sure that the drive is the same type and
of the same or larger capacity than the original drive.
10. Run HP Insight Diagnostics (on page 73). Then, replace failed components as indicated.
11. When using an array controller, be sure the drive is configured in an array. Run HP SSA ("HP Smart
Storage Administrator" on page 80) or ACU ("Array Configuration Utility" on page 81).