HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting

Support and other resources 99
2.
Press the F10 key to boot to Intelligent Provisioning during server boot.
3. Launch the Active Health System download from the Intelligent Provisioning Maintenance page.
4. In the Active Health System download screen, select the USB key from the drop down menu.
If you have inserted the USB key after launching Active Health System Download, click Rescan.
5. Select the duration of data retrieval in days, or select Download the entire Active Health System log to
extract all data available in Active Health System download.
HP recommends 7 days to keep the file size minimal. Files larger than 15 MB cannot be sent to HP.
6. Click Download to save the data to USB key.
7. Enter contact information (optional) in the form provided. The contact information will help HP Support
in providing better assistance.
8. Contact HP Support, with the log file available for email submission.
9. After getting a Case ID from HP Support, email the log file to [e-mail], with the case
ID in the subject. For example, <CASE:123456789>.
10. You will receive a confirmation email when your AHS log file is correctly attached to your open HP
Support case and received.
Click Cancel to cancel the operation at any time.
Use the Active Health System download CLI for Windows Operating Systems
1. Download Active Health System download utility from HP FTP website
(ftp://ftp.hp.com/pub/softlib2/software1/pubsw-windows/p1783870791/v75797/AHSdownloa
d_Windows_1.0.8.04.zip).
2. Extract the .zip file using WinZip or any other application.
3. Verify the README.txt file for possible command line options or execute the file by entering the
following command:
AHSdownload
During the execution of the Active Health System download, a pop-up window for a virtually mounted
drive may be displayed briefly during the download. This drive will disconnect automatically.
If the log is larger than 15 MB, then zip or compress the file before sending it to HP support.
If you have an open case with HP Support, you can e-mail the log file to [e-mail]. Use the
following convention for the e-mail subject:
<CASE:XXXXXXXXXX>, where XXXXXXXXXX represents your HP Support case number.
Use the Active Health System download CLI for Linux Distributions
1. Download Active Health System download utility from HP FTP website
(ftp://ftp.hp.com/pub/softlib2/software1/pubsw-linux/p1088551165/v75795/AHSdownload_Li
nux_1.0.8.05.tar).
2. Extract the Active Health System download using the following example.
tar -xf {AHSdownload file name}.tar
3. Verify the README.txt file for possible command line options or just execute the file by entering the
following command:
./AHSdownload
During the execution of the Active Health System download, a pop-up window for a virtually mounted
drive may be displayed briefly during the download. This drive will disconnect automatically.