HP ProLiant Gen8 Troubleshooting Guide Volume II: Error Messages

HP iLO errors 250
• Start a new browser for each login by double-clicking the browser icon or shortcut.
• Click the Log Out link to close the iLO session before closing the browser window.
Unable to get SNMP information from HP SIM
Solution: The agents running on the managed server supply SNMP information to HP SIM. For agents to pass
information through iLO, iLO device drivers must be installed. For installation instructions, see the “Installing
iLO device drivers” topic in the HP ProLiant Integrated Lights-Out 3 v 1.20 User Guide.
If you have installed the drivers and agents for iLO, verify that iLO and the management PC are on the same
subnet. You can verify this quickly by pinging iLO from the management PC. Consult your network
administrator for proper routes to access the network interface of iLO.
Unable to upgrade iLO firmware
Solution: If you attempt to upgrade the iLO firmware and it does not respond, does not accept the firmware
upgrade, or is terminated before a successful upgrade, then you can use one of the following options to
restore your iLO firmware. Consult the iLO scripting and command-line resource guide for details on using the
scripting capabilities of iLO.
• Online firmware update – Download this component and run it from the Administrator or root context of
a supported operating system. This software runs on the host operating system and updates the iLO
firmware without requiring you to log-in to iLO.
• Offline firmware update for SmartStart maintenance – Download the component to use with the
SmartStart firmware maintenance CD under ROM Update Utility on the Maintenance tab. These
components can also be used with the HP Drive key boot utility.
• Firmware Maintenance CD-ROM – Download the component to create a bootable CD-ROM that
contains many firmware updates for ProLiant servers and options.
• Scripting with CPQLOCFG – Download the CPQLOCFG component to get the network-based scripting
utility. CPQLOCFG enables you to use RIBCL scripts that perform firmware updates, iLO configuration,
and iLO operations in bulk, securely over the network. Linux users must consider reviewing the HP
Lights-Out XML PERL scripting samples for Linux.
• Scripting with HPONCFG – Download the HPONCFG component to get the host-based scripting utility.
This utility enables you to use RIBCL scripts that perform firmware updates, and LOM supported host
operating systems.
• HP Directories Support for Management Processors – Download the component to get the directory
support components. One of the components, the HPLOMIG, can be used to discover iLO, RILOE, and
RILOE II processors and update firmware. You do not have to use directory integration to take
advantage of this functionality.
Diagnostic steps
Before attempting a flash recovery of the firmware, use the following diagnostic steps to verify that flash
recovery is needed:
1. Attempt to connect to iLO through the Web browser. If you are unable to connect, a communication
issue occurred.
2. Attempt to ping iLO. If you are successful, then the network is working.