HP ProLiant DL165 Generation 5 Server Maintenance and Service Guide Part number 449863-006 Sixth edition April 2009
Legal notices © Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. AMD is a trademark of Advanced Micro Systems, Inc.
Contents Customer self repair ............................................................................................................................... 5 Parts only warranty service........................................................................................................................ 5 Illustrated parts catalog ......................................................................................................................... 16 Mechanical components ...........................
Diagnostic tools and Setup Utilities ......................................................................................................... 80 BIOS Software....................................................................................................................................... 80 BIOS Setup Utility .................................................................................................................................. 80 Accessing the BIOS Setup Utility ............................
Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory.
Réparation par le client (CSR) Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement.
Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
Customer Self Repair HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu.
Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos.
Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd.
Reparo feito pelo cliente Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
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Illustrated parts catalog Mechanical components Table 1 Mechanical components spare parts list Item Description Spare part number Customer self repair 1 Top cover 454347-001 Mandatory1 2 Rail kit - left 461513-001 Mandatory1 3 Hard drive cage 460019-001 Mandatory1 4 ODD bezel blank 460020-001 Mandatory1 5 Hard drive bezel blank 459187-001 Mandatory1 6 Top middle cover 469239-001 Mandatory1 7 System fan 457873-001 Mandatory1 8 Chassis N/A Mandatory1 9 Rail kit - right 4
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 1 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. 1 Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario.
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System components with non-hot-plug HDD Table 2 System Components Spare Parts List Item Description Spare Part Number Customer Self Repair 1 System Fan 457873-001 Mandatory1 2 Cable Assy USB 452338-001 Mandatory1 3 Cable SATA 250mm 452333-001 Mandatory1 4 Cable IDE ODD 454356-001 Mandatory1 5 Non-hot-plug SATA Hard Drive 399968-001 Mandatory1 6 Optical Disc Drive (ODD) 7 8 Mandatory1 SPS-DRV,9.5mm,DVD-ROM,ROHS 462484-001 Mandatory1 SPS-DRV,9.
Table 2 System Components Spare Parts List Item Description Spare Part Number Customer Self Repair SPS-PROC, 2.5GHZ, 2380 500515-001 Optional2 SPS - IC, uP, Shanghai 2376 2.3 GHz 75W 502922-001 Optional2 SPS - IC, uP, Shanghai 2384 2.
Table 3 System Components Spare Parts List Item Description Spare Part Number Customer Self Repair 6 Hot-plug SAS Hard Drive Carrier 460022-001 Mandatory1 7 Optical Disc Drive (ODD) 8 SPS-DRV,9.5mm,DVD-ROM,ROHS 462484-001 Mandatory1 SPS-DRV,9.5mm COMBO,ROHS 462485-001 Mandatory1 Memory Module DIMM,REG, 1GB PC2-5300P, 128Mx4, RoHS 9 Mandatory1 Mandatory1 416356-001 Processors ,Opteron Series Mandatory1 Optional2 IC, uP, Opteron 2346HE, 1.
Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit. 2 No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation.
Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product. 2 No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant.
Connectors, Switches, and LEDs This chapter contains illustrations and tables identifying and describing the connectors, switches, buttons, and LED indicators located on the front panel, rear panel, system board and hard drives of the HP ProLiant DL165 G5 server. Connectors and Components Front Panel Components Figure 1 Front panel components Item Description 1 Thumbscrews for rack mounting 2 Optical disk drive bay 3 Serial number pull tab 4 Two front USB 2.
Rear panel components Figure 2 Rear panel components Item Description 1 Power supply cable socket 2 PS/2 mouse port (green) 3 GbE LAN port for NIC2 4 Captive thumbscrew for top cover 5 Serial port (teal) 6 Low profile/Half length expansion slot 7 Full Height/Full Length expansion slot 8 T10/T15 Wrench 9 Thumbscrew for PCI cage 10 UID LED button 11 VGA port 12 HP LO100i Management LAN Port 13 Two rear USB 2.
System board components Figure 3 System board components Item Designator Description 1 J22 Top: PS/2 mouse port Bottom: PS/2 keyboard port 2 NIC2 Top: LAN port 2 Bottom: LAN port 1 3 J16 Top: USB 2.0 port Bottom: USB 2.
Item Designator Description 11 P26 Chassis ID jumper 12 XU3 BIOS socket 13 J21 Internal USB connector 14 P20 Password jumper 15 J20 PSMI 16 J1 RPS 17 P10 18-Pin front panel port 18 P19 5-Pin system fan 6 header 19 P25 IDE channel 20 SATA1 SATA1 connector 21 SATA2 SATA2 connector 22 SATA3 SATA3 connector 23 SATA4 SATA4 connector 24 P11 Front USB 2.
Jumpers – Password and Chassis ID The system board password (P20) chassis ID1(P26) and chassis ID2(P27) jumpers. Table 4 describes the jumper settings. Table 4 System configuration switch settings Jumper Status P20 1-2, password enable P26 1-2, default setting P27 2-3, default setting System Switches NMI button (SW5) If the system crashes or stops operating, you can momentary press the NMI button (SW5) to manually force the server to issue a Non-Maskable Interrupt (NMI).
LED Indicators This section contains illustration and descriptions of internal and external status LED indicators located on the: • • • Front panel Rear panel System board These LED indicators aid in problem diagnosis by indicating the status of system components and operations of the server. Front panel LED indicators The front panel LED indicators allow constant monitoring of basic system functions while the server is operating.
Power LED Indicator The power status of the server is indicated by the bicolor LED on the front panel. Figure 6 Power LED indicator location Table 5 Power LED indicator status Component Status Description Power LED indicator Steady green The server is operating normally. Steady Amber The server is system off or in hibernation with A/C power. Off The server is system off without A/C power.
Hard drive activity LED indicator The status of hard drives installed in the server is indicated by the drive activity LED indicator located on the front panel of the server.
Table 6 Hard drive activity LED indicator status Item LED indicator Status Description Flashing green during a • drive activity (if command is outstanding • continually the indicator • is forced to flash at 4 Hz 50% duty cycle instead of solid off) The drive is currently performing an I/O activity. The drive is a member of a RAID volume. The drive is not in a replacement or failed state for any volumes that it is a member of (drive is online). • The drive is not rebuilding.
Rear panel LED indicators The LAN port on the rear panel has two LED indicators that allow monitoring of network activity. Figure 8 LAN/LED indicators location Table 7 LAN/LED indicator states Item Component Status Description 1 LAN activity status LED indicator Flashing green Ongoing network data activity. Off No network data activity or no connection. Steady green The LAN connection is using a GbE link. Steady amber The LAN connection is using 10Mbps/100 Mbps link. Off No connection.
System board LED indicator The system board contains one LED indicator for use during troubleshooting operations.
Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for the HP ProLiant DL165 G5 server. Review the specifications of a new component before installing it to make sure it is compatible with the server. When you integrate new components into the system, record its model and serial number, and any other pertinent information for future reference.
• Use conductive field service tools. Pre-Installation Procedure Perform the steps below before you open the server or before you remove or replace any component. WARNING: Failure to properly turn off the server before you open the server or before your start installing/ removing components may cause serious damage as well as bodily harm. 1. Turn off the server and all the peripherals connected to it. 2.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.
Powering Down the Server The server does not completely power down when the power button on the front panel is pressed. The button toggles between On and Standby. The standby position removes power from most electronics and the drives, but some internal circuitry remains active. To completely remove all power from the system, disconnect all power cords from the server. To power down the server: 1. Shut down server as directed by the operating system documentation. 2.
Figure 10 Removing the Top Cover To reinstall the top cover: 1. Align the top cover to the chassis and then slide it toward the front panel to position it into place. 2. Once the cover is attached to the chassis, tighten the captive screw on the rear panel with a T-15 screwdriver. Figure 11 Reinstalling the Top Cover Top Middle Cover To remove the top middle cover: 1.
Figure 12 Removing the Top Middle Cover To reinstall the top middle cover: 1. Align the top middle cover to the chassis. 2. Fasten the four screws (one on each side of the chassis and two on the top middle cover) to securing the top middle cover to the chassis. Figure 13 Reinstalling the Top Middle Cover Drives The server supports up to five drive bays – four drive bays for 3.5-inch hard disks drive and one drive bay for optical disc drive.
• • Keep cables away from major heat sources like the heat sink. • • Keep cables clear of sliding or moveable parts to prevent cutting or crimping. • • • • • Some flat ribbon cables come pre-folded. Never change the folds on these cables. Do not jam cables on top of expansion cards or memory modules. Printed circuit cards are not designed to withstand excessive pressure. When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires. Do not sharply bend any cable.
Cable Connections The following table provides information about switching power supply cable connector labels.
Drive Bay Configuration The server supports a maximum of five drive bays – four bays for 3.5-inch hard disk drives and one drive bay for an optical media drive. Figure 15 System Drive Bays Item Description 1 Optical Media Device Bay 2 3.5 Inch Hard Disk Drive Bays (four) The HDD bays support both non-hot-plug and hot-plug SATA drives, as well as hot-plug SAS drives. Optical Media Device Bay The optical media device bay supports the installation of a 9.5mm DVD/CD R/RW ROM optical drive.
Figure 16 DVD/CDRW-ROM Location Pre-installation Procedure: 1. Turn off the server and all the peripherals connected to it. 2. Unplug all external cables and AC power cords. If necessary, label each one to expedite reassembly. 3. Remove unit from rack and place on a flat surface. 4. Remove the top cover. 5. Remove the top middle cover. To remove the bezel blank: 1. Pull the bezel blank out of the carrier. CAUTION: Do not discard the bezel blank.
Figure 17 Removing the Bezel Blank To install the optical drive: 1. Slide the optical drive assembly into the chassis. Figure 18 Installing the optical drive 2. Remove the middle cover and connect the IDE data and power cables to their corresponding connectors on the optical drive.
Figure 19 Connecting the cables To remove the optical drive: 1. Remove the top middle cover and then unplug the ODD cable and power cable, uplift the spring latch securing the optical drive carrier to the chassis. 2. Push the optical drive toward the front of the unit. 3. Pull the optical drive out of the chassis. Figure 20 Removing the optical drive IMPORTANT: If you removed an optical drive without plans of installing a new one, you must reinstall the blank to maintain proper system airflow.
Hard Drives The drive bays on the front panel can accommodate up to four hard drives. You can install either SAS hard drives or SATA hard drives in the server. Hard drives installed in the server are labeled from Device 1 to Device 4, from left to right, when viewed from the front of the server. Figure 21 Hard drive bays configuration Item Description 1 1st SAS/SATA Hard Drive 2 2nd SAS/SATA Hard Drive 3 3rd SAS/SATA Hard Drive 4 4th SAS/SATA Hard Drive To install a hard drive: 1.
Figure 22 Removing the hot-plug hard drive blank IMPORTANT: Do not discard the hard drive blank. If the drive is removed in the future, you must reinstall the hard drive blank to maintain proper system airflow. 2. Install a hard drive. a. Push the hard drive assembly into the drive bay until it stops. b. Press the HDD carrier latch inward until it clicks. Figure 23 Installing the hot-plug hard drive assembly To remove hard drive: 1. Press the hard disk carrier button to release the ejector lever. 2.
Figure 24 Removing the hot-plug hard drive To install a non-hot-plug hard drive: 1. Loosen four screws from the top part of the carrier. 2. Put the non-hot-plug hard drive disk into the carrier. 3. Fasten the HDD to the carrier using the screws (two on each side).
Figure 26 Fastening the non-hot-plug hard drive disk to the carrier To install a non-hot-plug hard drive in the server: 1. Remove the hard drive blank from front of system if installed. 2. Push the hard drive assembly into the drive bay until it stops. 3. Fasten the screw with the T-15 wrench provided to secure the hard drive to the chassis. 4. Connect the cabling from the HDD backplane to the drive using the cables provided.
Figure 28 Removing the non-hot-plug hard drive assembly To remove a non-hot-plug hard drive disk from the carrier: 1. Loosen the four screws on the carrier (two on each side). 2. Lift the hard drive from the carrier. Figure 29 Removing the non-hot-plug hard drive assembly SAS/SATA HDD Backplane The following figures show the front and back side of the backplane.
Figure 30 Backplane connectors (component side) Item Description 1 Screw Holes 2 LED indicators 3 Headers for Hard Drive Figure 31 Backplane connectors (solder side) Item Description 1 Header for backplane aligns to backplane inter-connection 2 SATA Signal Cable Connector 3 SGPIO header Contents 53
Item Description 4 PSOC F/W programming header 5 4- pin power connector WARNING: Ensure that the system is powered off and all power sources have been disconnected from the server. Voltages are present at various locations within the server whenever an AC power source is connected. This voltage is present even when the main power switch is in the off position. To remove the backplane: 1. Remove all drives out of the drive bays.
Figure 33 Removing the backplane To install the backplane: 1. Orient the backplane so that the notches on the board align with the two hooks on the drive cage and press the board down until it clicks into place. 2. Secure the backplane with two screws. Figure 34 Installing the backplane 3. Install all cables including optical drive cables.
System Board Configuration Processor HP ProLiant DL165 G5 Server supports two AMD dual and quad core processors. If a single processor is installed, then use socket 0. When two processors are used, the server supports boot functions through the processor installed in processor socket 0. However, if processor 0 fails, the system can’t boot up, and if processor 1 fails, the system will automatically boots from processor 0 and provides a processor failure message.
Figure 36 Removing the air baffle To remove the heat sink: 1. Loosen the two mounting pins. 2. Lift the heat sink away from the system board. CAUTION: Place heat sink down in an upright position with the thermal patch facing upward. Do not let the thermal patch touch the work surface.
To remove a processor: 1. Disengage the load lever. 2. Lift the retention plate to expose the socket body. 3. Grasp the processor by its edges and lift it out of its socket. Figure 38 Removing the processor CAUTION: The pins of the socket are very fragile. Do not bend or damage them. CAUTION: Place the processor on a static-dissipating work surface or in an anti-static bag.
Figure 39 The top of processor CAUTION: Never touch the bottom of the processor; any contaminant could prevent the mounting pads from making contact with the socket. CAUTION: Applying too much grease creates a gap between the contact surfaces, significantly reducing the ability of the heat sink to draw out heat. Installing the heat sink with excessive grease can also cause the grease to spread over the processor pins or the system board base, which can cause electrical shorts that damage the system.
Figure 40 Installing the processor CAUTION: To prevent overheating or a possible system crash, use only a heat sink model specified for the HP ProLiant DL165 G5 server. To install the heat sink: 1. Properly align the heat sink mounting pins to the system board mounting holes. 2. Tighten the mounting pins clockwise to secure the heat sink connection to the system board. Figure 41 Installing the heat sink To install the air baffle: 1. Gently place in the air baffle.
Figure 42 Installing the air baffle Memory HP ProLiant DL165 G5 server has eight DIMM slots that support up to 32 GB maximum system memory (4GB in each of the eight DIMM slots). You must adhere to the following guidelines when adding or replacing memory modules: • • • For 2P system, both physical processors must be of the same type and speed. Use 677 MHz ECC DDR2 (Registered DIMM). Supported DIMM: 512 MB, 1 GB, 2 GB and 4 GB (32 GB maximum capacity).
To remove memory module: 1. Completely open the holding clips securing the module. 2. Gently pull the memory module upward to remove it from the slot. Figure 44 Removing a memory module CAUTION: Place the memory module on a static-dissipating work surface or inside of an anti-static bag. To install a memory module: 1. Align the notch on the bottom edge of the module with the keyed surface of the DIMM slot and then press the module fully into the slot. 2.
CAUTION: The memory slots are structured to ensure proper installation. If you insert a memory module but it does not fit easily into the slot, you may have inserted it incorrectly. Double-check the orientation of the module and reinsert. If the holding clips do not close, the module is not inserted correctly. PCI Expansion Cards System Board PCI Expansion Slots There are three PCI expansion slots on the system board.
Figure 47 PCIe riser card slot location • Single-Slot PCIe Riser card (x16 link with x16 slot) Figure 48 PCIe riser card slot location • Single-Slot PCIe Riser card (x4 link with x8 slot) PCI cage To remove the PCI cage: NOTE: Disconnect all cables connecting an existing expansion board to the system board. 1. Loosen the two captive screws that secure the PCI cage to the chassis. 2. Lift the PCI cage away from the chassis.
Figure 49 Removing the PCI cage Installing PCIe/PCI Riser Board The system supports up to two riser boards at a time. Use only HP supported expansion boards that meet the following specifications: • Compliance ○ PCI Express x4 or x8 ○ PCI-X (available only when the optional PCI-X riser board is installed) ○ HTX (available only when the FL/FH PCIe riser card is not installed) • Form Factor ○ Low-profile ○ Full-Height/Full-Length To remove the HTX riser card: 1.
Figure 50 Removing the HTX riser card To remove the PCIe riser card: 1. Loosen the two screws securing the riser card to the PCI cage. 2. Push the riser card down and away from the PCI cage.
Figure 52 Removing the PCIe riser card (2) To install the HTX riser card: 1. Align the two riser card slots to the standoff on the PCI cage, and then push the card up. 2. Install and tighten the two screws that secure the riser card to the PCI cage. Figure 53 Installing the HTX riser card To install the PCIe riser card: 1. Align the two riser card slots to the standoff on the PCI cage, and then push the card up. 2. Install and tighten the two screws that secure the riser card to the PCI cage.
Figure 54 Installing the PCIe riser card (1) Figure 55 Installing the PCIe riser card (2) To remove the slot cover: 1. Loosen the screw(s) that secure(s) the slot cover(s) to the chassis. 2. Remove the slot cover(s) on the PCI cage. CAUTION: Do not discard the slot cover. If the expansion board is removed in the future, the slot cover must be reinstalled to maintain proper cooling.
Figure 56 Removing the slot cover (1) Figure 57 Removing the slot cover (2) To install the PCI card: 1. Slide the expansion board into the slot, aligning the board with its matching connector. Firmly press the board to seat it properly on the slot. 2. Tighten the screw that secures the card to the PCI cage.
Figure 58 Installing the PCI card (1) Figure 59 Installing the PCI card (2) To reinstall the PCI cage: 1. Installing the PCI riser card into the system. a. Align the PCI card with the open expansion slot. b. Press the PCI card straight down into the expansion slot on the system board. 2. Align the PCI cage to the system board expansion slot, and then press it down to ensure full connection to the system board. 3. Tighten the two captive screws to secure the PCI cage to the chassis.
Figure 60 Installing the PCI cage with PCI card Figure 61 Securing the PCI cage 4. Connect the necessary cable(s) to the board. System Battery The server uses nonvolatile memory that requires a battery to retain system information when power is removed. This 3-volt lithium coin cell battery is located on the system board.
Figure 62 System battery location WARNING: Note the following reminders when replacing the system battery: • Replace the battery with the same type as the battery recommended by HP. Use of another battery may present a risk of fire or explosion. • A risk of fire and chemical burn exists if the battery is not handled properly. Do not disassemble, crush, puncture, or short external contacts, or expose the battery to temperatures higher than 60°C (140°F). • Do not dispose of used battery in water or fire.
Figure 63 Replacing the battery System Board Removal and Replacement Procedure To remove the system board: 1. Remove the top cover. 2. Loosen the nine screws that secure the system board to the chassis. 3. Slide the system board back, up and out of the chassis. Remove the system board from the chassis. Figure 64 Removing the system board To replace the system board: 1. Align the system board I/O connectors to their openings and slide the system board into place.
Figure 65 Installing the system board Power Supply Unit (PSU) Located on the rear panel of the server power supply is a standard autoranging 650-watt non-hot-plug PSU or 1200-watt hot-plug PSU with PFC (power factor correction) function. Figure 66 Non-hot-plug Power Supply Unit WARNING: Take note of the following reminders to reduce the risk of personal injury from electric shock hazards and/or damage to the equipment.
Figure 67 Removing the non-hot-plug power supply To replace the non-hot-plug power supply: 1. Align the non-hot-plug power supply to the right location next to the motherboard. 2. Align the screw holes on the non-hot-plug power supply with the screw holes on the chassis (one on the top of the power supply, others on the sides). 3. Fasten the non-hot-plug power supply to the chassis using the screws that just been loosened.
Figure 69 Hot-plug Power Supply Unit To remove the hot-plug power supply: 1. Disconnect the power cable connecting the hot-plug power supply and the mother board. 2. Press the purple colored handle. 3. Slide the hot-plug power supply out of the power supply bay. Figure 70 Removing the hot-plug power supply To replace the hot-plug power supply: 1.
Figure 71 Installing the hot-plug power supply System Fan The server has six system fans located on the chassis’ center wall. The figure below identifies the system fans by their device number and shows their corresponding cable connections.
Device number Connector System fan 1 P12 on the system board System fan 2 P18 on the system board System fan 3 P13 on the system board System fan 4 P15 on the system board System fan 5 P17 on the system board System fan 6 P19 on the system board System fans 1 to 5 are for the memory modules and processors, while system fan 6 is for the PCI slots and system chipsets. A new system fan can be installed to allow the server to operate properly in case a default system fan becomes defective.
Figure 74 Installing the system fan Contents 79
Diagnostic tools and Setup Utilities This chapter provides an overview of the Power-On Self-Test (POST), the POST error messages, and BIOS, SAS and SATA setup utilities. BIOS Software The server uses BIOS to boot up the system. BIOS software is a ROM-based firmware that allows reliability, manageability, and connectivity for server platforms. This software contains a set of programs permanently stored in an EEPROM chipset located on the system board.
Navigating through the Setup Utility Use the keys listed in the legend bar on the right of the Setup screen to navigate through the various menu and submenu screens of the Setup Utility. Table 11 lists these legend keys and their respective functions. Table 11 Setup Utility Navigation Keys Key Function ← and → To move between selections on the menu bar. ↑ and ↓ To move the cursor to the field you want. The currently selected field is highlighted.
Figure 75 Setup utility general help screen Press F1 to get the general help message box.
Setup Utility Menu Bar The BIOS Setup Utility provides a menu bar with the menu selections. The menu bar choices are described in the topics below.
Figure 77 Main menu of the BIOS setup utility Use this menu to set the system time and date, and configure the following items: • • • • • • • • View BIOS build date and version. View CPU type / CPU speed. View System memory size. View System serial number. View MAC address for the embedded NIC. Set Server Asset Tag. Set system time and date. Set boot features: ○ ○ ○ ○ Enable or Disable the BIOS summary display. Turn on or off Bootup Num-Lock.
Advanced Menu Figure 78 Advanced menu of the BIOS setup utility WARNING: Incorrect settings may cause the server to malfunction. To correct the settings, press F9 key to restore the default settings. • • • • • • • • • • CPU Configuration --- Configure and view the current CPU configuration and settings. IO Device Configuration --- Configure Super IO chipset SCH4307. Hyper Transport Configuration --- Configure HT Links. S-ATA Configuration --- Configure Server Works HT 1000 SATA.
Figure 79 IPMI submenu of the BIOS setup utility • • • • SEL Configuration --- Configure of the BMC System Event Log. • Hardware health information --- Select to get information about CPU temperature, ambient temperature, CPU fan speed, system fan speed and chassis fan speed. Serial Port Configuration --- Select to configure system serial ports. LAN Configuration --- Select for LAN configuration. Watchdog Configuration --- Select to configure POST Watchdog Timer Action and BMC Watch Dog Time Out.
Boot Menu Figure 80 Boot menu of the BIOS setup utility Use this menu to configure the boot priority. • Boot Device Priority --- Use this screen to specify the order in which the system checks for a boot device. • Embedded NIC Port 1 PXE --- Use this screen to configure the embedded NIC Port 1 PXE boot option. The default is enabled. • Embedded NIC Port 2 PXE --- Use this screen to configure the embedded NIC Port 2 PXE boot option. The default is disabled.
Security Menu Figure 81 Security menu of the BIOS setup utility 1 Contents 88
Figure 82 Security menu of the BIOS setup utility 2 Contents 89
Use this menu to configure the following items: • • Administrator Password --- Display if an administrator password is Set or Not. Change Administrator Password --- Allows you to access and change all settings in the Setup Utility. The administrator password allows you to configure access for system users. To set a new administrator password: 1. In the Security screen, select a set password field - Change Administrator Password, and then press Enter. 2.
Exit Menu Figure 83 Exit menu of the BIOS setup utility Use this menu to save changes or discard changes. When you save and exit, the server reboots. • Save Changes and Exit --- Save the changes you have made and exit the BIOS Setup Utility. (You can also press F10 key.) • Discard Changes and Exit --- Exit the BIOS Setup Utility without saving the changes you have made. (You can also press Esc key.) • • Discard Changes --- Discard any changes you have made. (You can also press F7 key.
○ Create a label for the ROMPaq diskette. ○ Network ROM Flashing Capabilities. 4. Reboot DL165 G5 Server with one of the above bootable devices and make sure the BIOS setting allows booting from the USB disk. 5. Follow the on-screen instructions to finish the flashing of the BIOS. Clear CMOS You may need to clear the Setup configuration values (CMOS) if the configuration has been corrupted, or if incorrect settings made in the Setup Utility have caused error messages to be unreadable. To clear CMOS: 1.
POST Error Message Definition Whenever a non-fatal error occurs during POST, an error message describing the problem appears onscreen. These error messages are displayed in normal video (white text on black background), and show the details of the error. The following is an example of a POST error message: 012 --- CMOS Date/Time not set Table 12 lists the most common POST error messages with corresponding troubleshooting recommendation.
Table 12 POST Error Message Error-Code Error Message Description / Corrective Action 048 Password check failed Password is incorrect after retried a few times. Users might need to reset the password. 04C Keyboard/Interface Error Keyboard controller failed test. This may indicate a problem with system hardware. 04D Primary Master Hard Disk Error The IDE/ATAPI device configured as Primary Master could not be properly initialized by the BIOS.
Table 12 POST Error Message Error-Code Error Message Description / Corrective Action Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU. The message is most likely to appear when a new CPU is installed in a system board with outdated BIOS. In this situation, you must update the BIOS to include the Microcode Update for the new CPU. Checking NVRAM Update Failed BIOS could not write to the NVRAM block. This message appears when the FLASH part is malfunctioning.
Table 12 POST Error Message Error-Code Error Message Description / Corrective Action 611 System Event Log full You must enter BIOS Setup Utility and then Clean the System Event Log. POST Related Troubleshooting Perform the following procedures when POST fails to run, displays error messages. If the POST failure is during a routine boot up, check the following: • • • All external cables and power cables should be firmly plugged in.
Physical and Operating Specifications This chapter provides physical and operating specifications for the HP ProLiant DL165 G5 server.
Table 13 Hardware Specifications Item Components Thermal solution Six system fans Table 14 Physical Dimensions Item Description System board platform ATX (Advanced Technology Extended) System board dimension 12’’ x 13.5’’ Server dimensions Rack 448W * 43H * 698.
Table 16 Non-Hot-Plug Power Supply Specifications Item Description Dimensions (H x W x D) 40 mm x 106 mm x 270 mm Weight (approximate) 1.85 kg Input requirements: Rated input voltage 90 VAC to 264 VAC Normal line voltage 100 VAC to 120 VAC /200 VAC to 240 VAC Line frequency 50Hz – 60Hz Rated input current 5.
Table 17 Hot-Plug Power Supply Specifications Item Description Dimensions (H x W x D) 40.5 mm x 86.4 mm x 190.5 mm Weight (approximate) 1.1 kg Input requirements: Rated input voltage 90 VAC to 264 VAC Normal line voltage 100 VAC to 120 VAC /200 VAC to 240 VAC Line frequency 50Hz – 60Hz Rated input current 7.
Index cable management, 41 A drive bay configuration, 44 AC power hard drives, 48 power-down procedures, 39 optical media drive, 44 air duck installing, 60 E removing, 56 electric shock symbol, 38 AMIBIOS Setup Utility warning, 37 BIOS settings loss, 72 exploded view B mechanical components, 16 back plane installing, 55 H removing, 54 hard drive battery replacement warnings, 72 bezel blank removing, 45 BIOS Setup Utility installing, 48 removing, 49, 51 Hard drive cage spare part number
Hardware monitoring device, 97 optical carrier I/O subsystem, 97 optional storage, 97 installing, 46 Optical carrier hazardous conditions.
PSU system covers removing, 74, 76 replacement warnings, 74 top cover, 39 system fan type, 97 removing, 78 replacing, 78 R Removable hard drive dummy pare part number, 16 S SAS/SATA hard drive System fan spare part number, 20, 21 system LEDs.
