HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide April 2004 (First Edition) Part Number 359539-001
© Copyright 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows NT are U.S.
Contents Server Component Identification 7 Front Panel Components...................................................................................................................... 7 Front Panel LEDs and Buttons............................................................................................................. 8 Rear Panel Components ..................................................................................................................... 10 Rear Panel LEDs and Buttons...........
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Identifying the Server Shipping Carton Contents .............................................................................. 37 Installing Hardware Options .............................................................................................................. 37 Installing the Server into the Rack .....................................................................................................
Contents 5 Integrated Lights-Out Technology.......................................................................................... 74 Erase Utility............................................................................................................................ 75 Management Agents ............................................................................................................... 76 HP Systems Insight Manager.........................................................................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide FCC Rating Label................................................................................................................. 226 Class A Equipment ............................................................................................................... 226 Class B Equipment ...............................................................................................................
Server Component Identification In This Section Front Panel Components ................................................................................................................7 Front Panel LEDs and Buttons .......................................................................................................8 Rear Panel Components................................................................................................................10 Rear Panel LEDs and Buttons ..........................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Item Description 1 Diskette drive bay 2 Optical device bay 3 Front USB port 4 Hard drive bay 0 5 Hard drive bay 1 Front Panel LEDs and Buttons Item Description Status 1 Power On/Standby button and system power LED Green = System is on. Amber = System is shut down, but power is still applied.
Server Component Identification Item Description Status 3 Internal health LED Green = System health is normal. Amber = System is degraded. To identify the component in a degraded state, refer to system board LEDs. Red = System critical. To identify the component in a critical state, refer to system board LEDs. Off = System health is normal (when in standby mode). 4 External health LED (power supply) Green = Power supply health is normal. Amber = Power redundancy failure occurred.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Rear Panel Components Item Description 1 PCI-X expansion slot 1, 64-bit/133-MHz 3.3V (optional PCI Express slot 1, x8) 2 PCI-X expansion slot 2, 64-bit/133-MHz 3.
Server Component Identification Rear Panel LEDs and Buttons Item Description Status 1 iLO activity Green = Activity exists. Flashing green = Activity exists. Off = No activity exists. 2 iLO link Green = Link exists. Off = No link exists. 3 10/100/1000 Green = Link exists. NIC 2 activity Flashing green = Activity exists. Off = No link exists. 4 5 6 10/100/1000 Green = Link exists. NIC 2 link Off = No link exists. 10/100/1000 Green = Link exists. NIC 1 link Off = No link exists.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Item Description Status 7 UID button/LED Blue = Identification is activated. Flashing blue = System is being managed remotely. Off = Identification is deactivated.
Server Component Identification Item Description Item Description 7 SCSI backplane connector* 15 PCI riser board assembly connector (for slot 1 riser board) 8 Optical device connector 16 System battery * For SCSI models only System Maintenance Switch Position Default Function S1 Off Off = iLO security is enabled. On = iLO security is disabled. S2 Off Off = System configuration can be changed. On = System configuration is locked.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide NMI Switch The NMI switch allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in operating systems, device drivers, and applications. Many crashes freeze a system, requiring you to do a hard reset. Resetting the system erases any information that would support root cause analysis.
Server Component Identification Item LED Description Status 3 DIMM 2A failure Amber = DIMM has failed. Off = DIMM is operating normally. 4 DIMM 1A failure Amber = DIMM has failed. Off = DIMM is operating normally 5 Overtemperature Amber = System has reached cautionary or critical temperature level. Off = Temperature is OK. 6 Processor 1 failure Amber = Processor has failed. Off = Processor is operating normally. 7 PPM 1 failure Amber = PPM has failed. Off = PPM is operating normally.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Item LED Description Status 14 Online spare memory Amber = Failover has occurred. Online spare memory is in use. Green = Online spare memory is enabled, but not in use. Off = Online spare memory is disabled. 15 Riser interlock Amber = PCI riser assembly is not seated. Off = PCI riser assembly is seated.
Server Component Identification System LED and Color Internal Health LED Color Status DIMM failure, slot X (Amber) Red • DIMM in slot X has failed. • DIMM in slot X is an unsupported type, and no valid memory exists in another bank. • DIMM in slot X has reached single-bit correctable error threshold. • DIMM in slot X is in a pre-failure condition. • DIMM in slot X is an unsupported type, but valid memory exists in another bank.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide For more information, refer to "Internal USB Functionality (on page 79).
Server Component Identification Hot-Plug SCSI Hard Drive LEDs Item LED Description Status 1 Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity 2 Online status On = Drive is part of an array and is currently working. Flashing = Drive is actively online. Off = Drive is offline.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Hot-Plug SCSI Hard Drive LED Combinations Activity LED (1) Online LED (2) Fault LED Interpretation (3) On, off, or flashing On or off Flashing On, off, or flashing On On or flashing Flashing A predictive failure alert has been received for this drive. Replace the drive as soon as possible. Off The drive is online and is configured as part of an array.
Server Component Identification 21 Optional Battery-Backed Write Cache Enabler LEDs Item LED Color 1 Amber 2 Green For LED status information, refer to "Battery-Backed Write Cache Enabler LED Statuses (on page 21).
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Server Status LED Status Battery Module Status Server is on and is in the first 30 seconds after power up Green = On Temporary lock-out state; data was lost due to cable being detached Server is off and is in data retention mode Amber = Blinking every 15 seconds Amber = On Fan Module Locations Item Description 1 Power supply zone fan module 2 Processor zone fan module User data held in write cache is being backed
Server Component Identification Processor Zone Fan Module LED Status Amber = One fan in this module has failed. Red = Multiple fans in this module have failed. Off = All fans in this module are operating normally. For power supply zone fan module LED information, refer to System Board LEDs.
Server Operations In This Section Powering Up the Server................................................................................................................25 Powering Down the Server...........................................................................................................25 Extending the Server from the Rack.............................................................................................26 Removing the Access Panel ...............................................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 4. Press the Power On/Standby button to place the server in standby mode. When the server activates standby power mode, the system power LED changes to amber. 5. If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button. 6. Disconnect the power cords. The system is now without power.
Server Operations 27 b. Secure the server by tightening the thumbscrews. 6. Reconnect the peripheral cables and power cords. Removing the Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods without the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage. 1.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Installing the Access Panel 1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the rear of the server approximately 8 mm (0.2 in). 2. Engage the anchoring pin with the corresponding hole in the latch. 3. Push down on the hood latch. The access panel slides to a closed position.
Server Operations 29 c. Lift the front of the assembly slightly and unseat the riser boards from the PCI riser board connectors. Installing PCI Riser Board Assembly CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board. IMPORTANT: Be sure that all DIMM slot latches are closed to provide adequate clearance before installing the PCI riser board assembly with a half-length expansion board. 1.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Server Setup In This Section Optional Installation Services.......................................................................................................31 Rack Planning Resources .............................................................................................................32 Optimum Environment .................................................................................................................33 Rack Warnings .........................................................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • • − HP ProLiant Essentials (HP SIM and RDP) − VMWare Integrated hardware and software support − Critical Service − Proactive 24 − Support Plus − Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Server Setup − • 33 Coupling multiple racks The Rack Products Documentation CD enables you to view, search, and print documentation for HP and Compaq branded racks and rack options. It also helps you set up and optimize a rack in a manner that best fits your environment. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-density deployment on the HP website (http://www.hp.com/products/servers/platforms).
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage. The Compaq 9000 and 10000 Series racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.
Server Setup • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA. 35 Power Requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Electrical Grounding Requirements The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code.
Server Setup 37 WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack: • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters. • Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Installing the Server into the Rack To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with the rack hardware kit. If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install the rack brackets.
Server Setup Item Description 4 Power supply bay 1 (populated) 5 USB connector 6 10/100/1000 NIC 1 7 10/100/1000 NIC 2 8 iLO management port 9 Mouse connector 10 Keyboard connector 11 Video connector 12 Serial connector 39 Use the strain relief clip from the server hardware kit to secure the power cord, as illustrated. Powering Up and Configuring the Server To power up the server, press the Power On/Standby button.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation. To configure these utilities manually: • Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA.
Server Setup Registering the Server To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website (http://register.hp.com).
Hardware Options Installation In This Section Introduction ..................................................................................................................................43 Processor Option ..........................................................................................................................43 Memory Options...........................................................................................................................46 Hard Drive Options ...............
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide The server uses embedded PPMs as DC-to-DC converters to provide the proper power to each processor. CAUTION: To prevent thermal instability and damage to the server, do not separate the processor from the heatsink. The processor, heatsink, and retaining clip make up a single assembly. CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix processors of different types.
Hardware Options Installation 5. Remove the protective cover from the processor. 6. Align the holes in the processor assembly with the guiding pins on the mounting bracket. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the processor pins with the corresponding holes in the socket.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 7. Install the processor assembly and close the processor locking lever and processor retaining clips. 8. Install the access panel ("Installing the Access Panel" on page 28). Memory Options You can expand server memory by installing PC2700 DDR SDRAM DIMMs. The system supports up to four ECC Registered DDR SDRAM DIMMs. NOTE: The Advanced Memory Protection option in RBSU provides additional memory protection beyond Advanced ECC.
Hardware Options Installation 47 DIMM Installation Guidelines You must observe the following guidelines when installing additional memory: • DIMMs installed in the server must be Registered DDR DRAM, 2.5 volts, 64 bits wide, and ECC. • DIMMs in slots 1A and 2A must match. • DIMMs in slots 3B and 4B must match and must be installed as a pair. • All DIMMs installed must be the same speed. Do not install DIMM modules supporting different speeds. • Install DIMMs into both slots within a single bank.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide After installing DIMMs, use RBSU to configure the system for online spare memory support ("Configuring Online Spare Memory" on page 69). Installing DIMMs 1. Power down the server ("Powering Down the Server" on page 25). 2. Extend the server from the rack, if applicable ("Extending the Server from the Rack" on page 26). 3. Remove the access panel ("Removing the Access Panel" on page 27). 4.
Hardware Options Installation Hard Drive Options Removing a Hard Drive Blank (on page 49) SCSI Hard Drive Guidelines (on page 49) Installing a SCSI or SATA Hard Drive Removing a Hard Drive Blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • The SCSI ID for each hot-plug hard drive is set automatically to the next sequential ID number in a series beginning with ID0. • If only one SCSI hard drive is used, install it in the bay with the lowest number. • Hot-plug hard drives must be Ultra320 SCSI types. Mixing these types with other drive standards degrades the overall performance of the drive subsystem.
Hardware Options Installation 5. Resume normal server operations. Optical Device Option 1. Push the optical device ejector button and eject the optical device or blank. NOTE: Access to the ejector button is intentionally restricted. Push the ejector button with a small flat object such as a key or pen to eject the optical device. 2. Install the optical device drive fully into the empty bay until it clicks.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Battery-Backed Write Cache Enabler Option The Battery-Backed Write Cache Enabler, along with the battery module, provides transportable data protection, increases overall controller performance, and maintains any cached data for up to 72 hours. The NiMH batteries in the battery module are continuously recharged through a trickle-charging process whenever the system power is on.
Hardware Options Installation 53 5. Install the battery module over the fasteners and turn the fasteners clockwise to lock the module in place. 6. Install the Smart Array 6i memory module. 7. Route the battery module cable through the battery-backed write cache cable clip on the system board. NOTE: To manage internal cabling, wind the excess battery module cable around the batteries.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 8. Connect the battery module cable to the battery-backed write cache enabler and to the Smart Array 6i memory connector on the system board. 9. Install the access panel ("Installing the Access Panel" on page 28). 10. Power up the server ("Powering Up the Server" on page 25). Refer to the option documentation for more information.
Hardware Options Installation 2. Remove the power supply blank. 3. Remove the protective cover from the connector pins on the power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 4. Install the redundant power supply into the bay until it clicks. 5. Connect the power cord to the power supply. 6. Use the strain relief clip from the server hardware kit to secure the power cord, as illustrated. 7. Route the power cords through the cable management solution. 8. Connect the power cord to the power source. 9. Be sure that the power supply LED is green ("Rear Panel LEDs and Buttons" on page 11).
Hardware Options Installation 57 10. Be sure that the front panel external health LED is green ("Front Panel LEDs and Buttons" on page 8). Expansion Board Options For instructions on installing a RILOE II board, refer to the HP Remote Insight Lights-Out Edition II User Guide on the Documentation CD. IMPORTANT: The optional RILOE II board can be installed only in slot 2. If you plan to install a RILOE II board in the future, leave slot 2 unpopulated.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Installing an Expansion Board 1. Power down the server ("Powering Down the Server" on page 25). 2. Extend the server from the rack, if applicable ("Extending the Server from the Rack" on page 26). 3. Remove the access panel ("Removing the Access Panel" on page 27). 4. Remove the PCI riser board assembly. 5. Remove the expansion slot cover from the PCI riser board assembly. 6. Align the expansion board with the guiding groove. 7.
Hardware Options Installation 59 8. Install the expansion board into the slot until it seats firmly. IMPORTANT: If the expansion board ships with an extender bracket, remove it from the expansion board before inserting the board into the expansion slot of the PCI riser board assembly. IMPORTANT: Be sure that all DIMM slot latches are closed to provide adequate clearance before installing the PCI riser board assembly with a half-length expansion board. 9.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 5. Remove the expansion slot cover from the slot, if installed ("Installing an Expansion Board" on page 58). 6. Remove the expansion board from the slot, if installed ("Expansion Board" on page 57). 7. Remove the applicable PCI riser boards from the assembly: IMPORTANT: When removing the two parts of the riser board, pay attention to the orientation of the slots on each side.
Hardware Options Installation 8. Identify the differences between the two PCI Express riser boards. Item Description 1 Riser board with x8 connector for full-length expansion boards 2 Riser board with x8 connector for half-length expansion boards 9.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide a. Install the riser board with the slot for full-length boards onto the assembly. b. Repeat the previous step for the riser board with the slot for half-length expansion boards, if needed. 10. Install the PCI Express expansion board ("Installing an Expansion Board" on page 58). 11. Install the PCI riser board assembly ("Installing PCI Riser Board Assembly" on page 29).
Server Cabling In This Section Cabling Overview.........................................................................................................................63 Server Cable Routing....................................................................................................................63 SATA Cable Routing....................................................................................................................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide SATA Cable Routing CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
Server Software and Configuration Utilities In This Section Configuration Tools......................................................................................................................65 Management Tools .......................................................................................................................72 Diagnostic Tools...........................................................................................................................79 Keeping the System Current.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 80) • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
Server Software and Configuration Utilities 67 ROM-Based Setup Utility RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include: • Configuring system devices and installed options • Displaying system information • Selecting the operating system • Selecting the primary boot controller • Configuring online spare memory For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (ftp://
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Auto-Configuration Process The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server.
Server Software and Configuration Utilities 69 Boot Options After the auto-configuration process completes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then the boot option screen is displayed. This screen is visible for several seconds before the system attempts to boot from either a diskette, CD, or hard drive. During this time, the menu on the screen allows you to install an operating system or make changes to the server configuration in RBSU.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Array Configuration Utility ACU is a browser-based utility with the following features: • Runs as a local application or remote service • Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size migration • Suggests the optimum configuration for an unconfigured system • Provides different operating modes, enabling faster configuration or greater control over th
Server Software and Configuration Utilities 71 For more information about array controller configuration, refer to the controller user guide, or the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.compaq.com/support/techpubs/whitepapers). HP ProLiant Essentials RDP The HP ProLiant Essentials RDP software is the preferred method for rapid, high-volume server deployments.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 7. Enter the product ID and press the Enter key. 8. Press the Escape key to close the menu. 9. Press the Escape key to exit RBSU. 10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot. Management Tools List of Tools: Automatic Server Recovery..........................................................................................................72 ROMPaq Utility.....................................
Server Software and Configuration Utilities 73 ROMPaq Utility Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system. The ROMPaq utility checks the system and provides a choice (if more than one exists) of available ROM revisions. This procedure is the same for both system and option ROMPaq utilities.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Integrated Lights-Out Technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO independent of the host server and its operating system.
Server Software and Configuration Utilities 75 HP recommends using DNS/DHCP with iLO to simplify installation. If DNS/DHCP cannot be used, use the following procedure to disable DNS/DHCP and to configure the IP address and the subnet mask: 1. Restart or power up the server. 2. Press the F8 key when prompted during POST. The iLO RBSU runs. 3. Enter a valid iLO user ID and password with the appropriate iLO privileges (Administer User Accounts, Configure iLO Settings).
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide The Erase Utility can be accessed from the Software and Drivers Download website (http://h18007.www1.hp.com/support/files/server) or the Maintenance Utilities menu of the SmartStart CD ("SmartStart Software" on page 65). Management Agents Management Agents provide the information to enable fault, performance, and configuration management.
Server Software and Configuration Utilities 77 NOTE: The server ships with the same version programmed on each side of the ROM. Safety and Security Benefits When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and alerts you through POST or IML that the ROM bank is corrupt. If both the current and backup versions of the ROM are corrupt, the server automatically enters ROMPaq disaster recovery mode.
Server Software and Configuration Utilities 79 Internal USB Functionality An internal USB connector is available for use with USB drive keys only. The internal connector shares the same bus with the front external USB connector, and connecting a device to both the front internal and front external USB connectors is not supported.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Array Diagnostic Utility ADU is a Windows-based tool that collects information about array controllers and generates a list of detected problems. For a list of error messages, refer to "ADU Error Messages (on page 153)." ADU can be accessed from the SmartStart CD ("SmartStart Software" on page 65).
Server Software and Configuration Utilities 81 Keeping the System Current List of Tools: Drivers ..........................................................................................................................................81 Resource Paqs...............................................................................................................................82 ProLiant Support Packs ..........................................................................................................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Resource Paqs Resource Paqs are operating system-specific packages of tools, utilities, and information for HP servers running certain Microsoft® or Novell operating systems. The Resource Paqs include utilities to monitor performance, software drivers, customer support information, and whitepapers on the latest server integration information. Refer to the Enterprise Partnerships website (http://h18000.www1.hp.
Battery Replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Troubleshooting In This Section Server Diagnostic Steps................................................................................................................85 Procedures for All ProLiant Servers...........................................................................................105 Error Messages ...........................................................................................................................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Important Safety Information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.
Troubleshooting 49-109 kg 100-240 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling. These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
Troubleshooting • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product. 89 CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. − You must have the appropriate Health Drivers and Management Agents installed on the server. NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent.
Troubleshooting 91 Diagnostic Steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start Diagnosis Flowchart (on page 91)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General Diagnosis Flowchart (on page 92).
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide General Diagnosis Flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Troubleshooting Item Refer to 1 "Symptom Information" 2 "Loose Connections (on page 108)" 3 "Service Notifications" 4 Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) 5 Server user guide or setup and installation guide, located on the Documentation CD or the HP website (http://www.hp.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Troubleshooting Power-On Problems Flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Item Refer to 7 • "Power Supply Problems (on page 106)" • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
Troubleshooting 97
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide POST Problems Flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Troubleshooting 99
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide OS Boot Problems Flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible Causes: • Corrupted operating system • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.
Troubleshooting 101
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Server Fault Indications Flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 76) • Server boots, but the internal health LED or external health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Troubleshooting Item Refer to 8 • "Hardware Problems (on page 105)" • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
Troubleshooting 105 Procedures for All ProLiant Servers The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. Hardware Problems Power Problems (on page 105) General Hardware Problems (on page 107) Internal System Problems (on page 112) External Device Problems (on page 126) Power Problems List of Problems: Power Source Problems.............................................................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 5. Have a qualified electrician check the line voltage to be sure it meets the required specifications. 6. Be sure the proper circuit breaker is in the On position. Power Supply Problems Action: 1. Be sure no loose connections (on page 108) exist. 2. If the power supplies have LEDs, be sure they indicate that each power supply is working properly. Refer to the server documentation.
Troubleshooting 107 6. Be sure each circuit breaker is in the On position, or replace the fuse if needed. If this occurs repeatedly, contact an authorized service provider. 7. Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. Refer to the UPS documentation. 8. If the UPS sleep mode initiated, disable sleep mode for proper operation. The UPS sleep mode can be turned off through the configuration mode on the front panel. 9.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Loose Connections Action: • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors.
Troubleshooting 109 − Installation of a SCSI device without termination or without proper ID settings − Setting of an IDE device to Master/Slave when the other device is set to Cable Select − Connection of the data cable, but not the power cable, of a new device 4. Be sure no memory, I/O, or interrupt conflicts exist. 5. Be sure no loose connections (on page 108) exist. 6. Be sure all cables are connected to the correct locations and are the correct lengths.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Unknown Problem Action: 1. Disconnect power to the server. 2. Following the guidelines and cautionary information in the server documentation, strip the server to its most basic configuration by removing every card or device that is not necessary to start the server. Keep the monitor connected to view the server startup process. 3. Reconnect power, and then power the system on.
Troubleshooting 111 3. Refer to the device documentation to be sure the device is properly installed. For example, a third-party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the Device Action: 1. Uninstall the device. If the server works with the device removed and uninstalled, either a problem exists with the device, the server does not support the device, or a conflict exists with another device. 2.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Internal System Problems List of Problems: CD-ROM and DVD Drive Problems..........................................................................................112 DAT Drive Problems..................................................................................................................113 Diskette Drive Problems...........................................................................................................
Troubleshooting 113 Data read from the drive is inconsistent, or drive cannot read data Action: 1. Clean the drive and media. 2. If a paper or plastic label has been applied to the surface of the CD or DVD in use, remove the label and any adhesive residue. 3. Be sure the inserted CD or DVD format is valid for the drive. For example, be sure you are not inserting a DVD into a drive that only supports CDs. Drive is not detected Action: 1. Be sure no loose connections (on page 108) exist. 2.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide DAT drive error or failure occurs Action: 1. Be sure drivers, software, and firmware are upgraded to the latest revisions. 2. Clean the drive at least four times to be sure that the heads are clean and to eliminate dirty heads as the possible cause of the failure. DAT drives require cleaning every 8 to 25 hours of use or they may fail intermittently when using marginal or bad media.
Troubleshooting 115 Diskette drive light stays on Action: 1. Be sure no loose connections (on page 108) exist. 2. Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems). 3. Be sure the diskette is properly inserted. Remove the diskette and reinsert correctly into the drive. 4. Be sure the diskette drive is cabled properly. Refer to the server documentation.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 2. Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection. 3. Be sure you are attempting to write to the proper drive by checking the drive letter in the path statement. 4. Be sure enough space is available on the diskette. DLT Drive Problems List of Problems: Server cannot write to tape ...........................................................................................
Troubleshooting − 117 To examine the drive take-up leader, tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link-hook, which should be engaged in the leader slot. DLT drive failure occurs Action: • Be sure the power and signal cables are properly connected. • Be sure the power and signal cable connectors are not damaged.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide NOTE: It is recommended that no more than two DLT drives per bus exist. • If using an external DLT drive that requires a SCSI terminator to be secured to the unused SCSI IN connector on the back of the drive, be sure the SCSI terminator is connected. DLT drives can be daisy chained, but do not connect more than three units per SCSI controller. The last DLT drive in the chain requires the SCSI terminator.
Troubleshooting 119 4. Be sure no POST error messages ("POST Error Messages and Beep Codes" on page 186) are displayed while booting the server that indicate temperature violation or fan failure information. Refer to the server documentation for the temperature requirements for the server. 5. Access the IML to see if any event list error messages (on page 216) are listed relating to fans. 6. Replace any required non-functioning fans and restart the server.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide System completes POST but hard drive fails Action: 1. Be sure no loose connections (on page 108) exist. 2. Be sure no device conflict exists. 3. Be sure the hard drive is properly cabled and terminated if necessary. 4. Be sure the SCSI cable is working by replacing it with a known functional cable. 5. Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated.
Troubleshooting 121 2. Be sure no viruses exist on the server. Run a current version of a virus scan utility. Server response time is slower than usual Action: Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed. It is recommended that hard drives should have a minimum of 15 percent free space. No hard drives are recognized Action: Be sure no power problems (on page 105) exist. A new hard drive is not recognized Action: 1.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide General memory problems are occurring Action: • Be sure the memory meets the server requirements and is installed as required by the server. Some servers may require that memory banks be fully populated or that all memory within a memory bank must be the same size, type, and speed. Refer to the server documentation to determine if the memory is installed properly. • Check any server LEDs that correspond to memory slots.
Troubleshooting 123 4. Be sure no operating system errors are indicated. 5. Restart the server and check to see if the error message is still displayed. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated. Server fails to recognize existing memory Action: 1. Reseat the memory. 2. Be sure the memory is configured properly. Refer to the server documentation. 3. Be sure a memory count error ("Memory count error exists" on page 122) did not occur.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide PPM Problems Action: If the PPMs are not integrated on the system board: CAUTION: Do not operate the server for long periods without the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage. 1. If applicable, check the PPM LEDs to identify if a PPM failure occurred. For information on LEDs, refer to the server documentation. 2.
Troubleshooting 125 5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed. 6. If the server has multiple processors installed, test each processor: a. Remove all but one processor from the server. Replace each with a processor terminator board or blank, if applicable to the server. b.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Be sure no loose connections (on page 108) exist in the rest of the server, particularly with the cables that connect to the system board. • Be sure no foreign material exists, such as screws, bits, or slot bracket blanks, that may be short circuiting components. External Device Problems List of Problems: Video Problems ........................................................................................................
Troubleshooting − 127 For tower-model servers, check the cable connection from the monitor to the server, and then from the server to the power outlet. 5. Press any key, or type the password, and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect. 6. Be sure the video driver is current. Refer to the third-party video adapter documentation for driver requirements. 7.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Be sure the monitor and any KVM switch are compatible with the VGA output of the server. Slow-moving horizontal lines are displayed Action: Be sure magnetic field interference is not occurring. Move the monitor away from other monitors or power transformers. Audio Problems Action: Be sure the server speaker is connected. Refer to the server documentation. Printer Problems List of Problems: Printer does not print ...........
Troubleshooting − 129 For tower-model servers, check the cable connection from the input device to the server. 2. If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation. 3. Be sure the current drivers for the operating system are installed. 4. Be sure the device driver is not corrupted by replacing the driver. 5.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide No response occurs when you type AT commands....................................................................130 AT commands are not visible.....................................................................................................131 Data is displayed as garbled characters after the connection is established ...............................131 Modem does not answer an incoming call ..................................
Troubleshooting 131 4. Be sure you are in terminal mode and not MS-DOS mode. 5. Refer to the HP website (http://www.hp.com) for a complete list of AT commands. AT commands are not visible Action: Set the echo command to On using the AT command ATE. Data is displayed as garbled characters after the connection is established Action: 1. Be sure both modems have the same settings, including speed, data, parity, and stop bits. 2. Be sure the software is set for the correct terminal emulation. a.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Modem disconnects while online Action: 1. Be sure no loose connections (on page 108) exist. 2. Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested. 3. Be sure an incoming call is not breaking the connection due to call waiting. Disable call waiting, and then reestablish the connection.
Troubleshooting 133 3. If this does not work, force a slower baud rate (14400 baud) with the AT command AT&Q6N0S37=11. You are unable to connect at 56 Kbps Action: 1. Find out the maximum baud rate at which the ISP connects, and change the settings to reflect this. Reattempt to connect at a lower baud rate. 2. Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 7. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable. 8. Be sure the server ROM is up to date. 9. Be sure the controller drivers are up to date. 10. Be sure a valid IP address is assigned to the controller and that the configuration settings are correct. 11. Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated.
Troubleshooting 135 a. Uninstall the network controller driver for the malfunctioning controller in the operating system. b. Restart the server, run RBSU, and be sure the server recognizes the controller and resources are available for the controller. c. Restart the server, and then reinstall the network driver. 4. Refer to the operating system documentation to be sure the correct drivers are installed. 5.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Restoring to a Backed-Up Version (on page 138) When to Reconfigure or Reload Software (on page 138) Linux Operating Systems (on page 139) Operating System Problems List of Problems: Operating system locks up..........................................................................................................136 Errors are displayed in the error log .............................................................................
Troubleshooting 137 1. Type the following commands at the System Console screen (where XXX is the new numeric value): Set Minimum Packet Receive Buffers=XXX Set Maximum Packet Receive Buffers=XXX 2. Add the commands to the STARTUP.NCF file. NOTE: When gigabit NICs are installed, the minimum buffers should be set to at least 500, and the maximum to at least 2000. NetWare attempts to load MEGA4 XX.HAM or 120PCI.HAM during installation, and a RILOE II board is installed Action: No action is required.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Restoring to a Backed-Up Version If you recently upgraded the operating system or software and cannot resolve the problem, you can try restoring a previously saved version of the system. Before restoring the backup, make a backup of the current system. If restoring the previous system does not correct the problem, you can restore the current set to be sure you do not lose additional functionality.
Troubleshooting 139 Windows® 2003—Automated System Recovery Diskette. If the operating system was factory-installed, click Start>All Programs>Accessories>System Tools to access the backup utility. Refer to the operating system documentation for more information. Windows® 2000—Emergency Repair Diskette. If the operating system was factory-installed, click Start>Programs>System Tools to access the Emergency Repair Disk Utility. Refer to the operating system documentation for more information.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Software locks up Action: 1. Check the application log and operating system log for entries indicating why the software failed. 2. Check for incompatibility with other software on the server. 3. Check the support website of the software vendor for known problems. 4. Review log files for changes made to the server which may have caused the problem. 5. Scan the server for viruses with an updated virus scan utility.
Troubleshooting • 141 Be sure you have the most current drivers ("Maintaining Current Drivers" on page 141). Clustering Software If the server uses cluster software, such as Microsoft® Cluster Server or Novell Cluster Services, refer to the documentation provided with the application for cluster troubleshooting information. Check the Microsoft or Novell website for software troubleshooting information and frequently asked questions.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Microsoft® operating systems—PSPs are available for servers running Microsoft® Windows NT® 4.0, and Windows® Server 2003. SSDs are also available for other versions of Microsoft® Windows® operating systems. • Novell NetWare—PSPs are available for servers running the latest versions of Novell NetWare. SSDs are available for previous versions of the Novell NetWare operating system.
Troubleshooting 143 • An administrative user account on each target system. The administrative account must have the same username and password as the local administrative client system. • All target systems are connected to the same network and use protocols that enable them to be seen from the administrative client. • Each target system has a system partition that is at least 32 MB in size.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Network connection fails on remote communication Because network connectivity cannot be guaranteed, it is possible for the administrative client to become disconnected from the target server during the ROM flash preparation. If any remote connectivity procedure fails during the ROM flash online preparation, the ROM flash does not occur for the target system.
Troubleshooting • You want to change the operating system selection. • You encounter a failure-causing error during the SmartStart installation. • You encounter an error when completing the steps of a factory-installed operating system installation. 145 The Erase Utility can be accessed from the Software and Drivers Download website (http://h18007.www1.hp.com/support/files/server) or the Maintenance Utilities menu of the SmartStart CD.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Outside North America, call the nearest HP Technical Support Phone Center. For telephone numbers for worldwide Technical Support Centers, refer to the HP website (http://www.hp.com). Server Information You Need Before contacting HP, collect the following: • All information from any troubleshooting efforts to this point.
Troubleshooting 147 Operating System Information You Need Depending on the problem, you may be asked for certain pieces of information. Be prepared to access the information listed in the following sections, based on operating system used. Microsoft® Operating Systems Collect the following information: • Whether the operating system was factory installed • Operating system version number • A current copy of the following files: − WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems) − Boot.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • A list of each third-party software component installed, with the version • A detailed description of the problem and any associated error messages Linux Operating Systems Collect the following information: • Operating system distribution and version Look for a file named /etc/distribution-release (for example, /etc/redhatrelease) • Kernel version in use • Output from the following commands (performed by root): • •
Troubleshooting − Version of the PSP used − List of drivers from the PSP (/var/log/hppldu.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide − SYS:SYSTEM\SURVEY.
Troubleshooting 151 • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages IBM OS/2 Operating Systems Collect the following information: • • • • Operating system version number and printouts or electronic copies (to email to a support technician) of: − IBMLAN.INI − PROTOCOL.INI − CONFIG.SYS − STARTUP.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide − • File system on each logical drive Warp Server version used and: − Whether Entry, Advanced, Advanced with SMP, or e-Business − All services running at the time the problem occurred • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages
Troubleshooting − 153 /usr/sbin/prtconf Error Messages ADU Error Messages (on page 153) POST Error Messages ("POST Error Messages and Beep Codes" on page 186) Event List Error Messages (on page 216) ADU Error Messages List of Messages: Introduction to ADU Error Messages.........................................................................................156 Accelerator Board not Detected .................................................................................................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing ......................162 Cache Has Been Disabled; Likely Caused By a Loose Pin on One of the RAM Chips.............162 Configuration Signature is Zero .................................................................................................162 Configuration Signature Mismatch ..........................................................................
Troubleshooting 155 Logical Drive X Status = Overheating .......................................................................................171 Logical Drive X Status = Recovering (rebuilding data on a replaced drive) .............................172 Logical Drive X Status = Wrong Drive Replaced ......................................................................172 Loose Cable Detected - Logical Drives May Be Marked FAILED Until Corrected..................172 Mirror Data Miscompare ................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Attached Drives... .......................................................................................................................181 Swapped Cables or Configuration Error Detected. The Maximum Logical Volume Count X...182 System Board is Unable to Identify which Slots the Controllers are in .....................................182 This Controller Can See the Drives but the Other Controller Can't ........................
Troubleshooting 157 Accelerator Error Log Description: List of the last 32 parity errors on transfers to or from the memory on the array accelerator board. Displays starting memory address, transfer count, and operation (read and write). Action: If many parity errors are listed, you may need to replace the array accelerator board. Accelerator Parity Read Errors: X Description: Number of times that read memory parity errors were detected during transfers from memory on array accelerator board.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Description: Data in cache was lost, but not because of the battery being discharged. Action: Be sure the array accelerator is properly seated. If the error persists, you may need to replace the array accelerator. Accelerator Status: Dirty Data Detected has Reached Limit... ...Cache still enabled, but writes no longer being posted.
Troubleshooting 159 Description: The number of cache lines experiencing excessive ECC errors has reached a preset limit. Therefore, the cache has been shut down. Action: 1. Reseat the cache to the controller. 2. If the problem persists, replace the cache. Accelerator Status: Obsolete Data Detected Description: During reset initialization, obsolete data was found in the cache due to the drives being moved and written to by another controller. Action: No action is required.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Accelerator Status: Possible Data Loss in Cache Description: Possible data loss was detected during power-up due to all batteries being below sufficient voltage level and no presence of the identification signatures on the array accelerator board. Action: No way exists to determine if dirty or bad data was in the cache and is now lost.
Troubleshooting 161 Adapter/NVRAM ID Mismatch Description: EISA NVRAM has an ID for a different controller from the one physically present in the slot. Action: Run the server setup utility. Array Accelerator Battery Pack X not Fully Charged Description: Battery is not fully charged. Action: If 75% of the batteries present are fully charged, the array accelerator is fully operational. If more than 75% of the batteries are not fully charged, allow 36 hours to recharge them.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing Description: The cache has been disabled because RAID ADG volume is configured but the ADG Enabler Dongle is broken or missing. Action: Check the ADG Enabler Dongle. Replace if needed.
Troubleshooting 163 Controller Communication Failure Occurred Description: Controller communication failure occurred. ADU was unable to successfully issue commands to the controller in this slot. Action: 1. Be sure all cables are properly connected and working. 2. Be sure the controller is working, and replace if needed. Controller Detected. NVRAM Configuration not Present Description: EISA NVRAM does not contain a configuration for this controller.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Controller Is Not Configured Description: Controller is not configured. If the controller was previously configured and you change drive locations, there may be a problem with placement of the drives. ADU examines each physical drive and looks for drives that have been moved to a different drive bay. Action: Look for messages indicating which drives have been moved.
Troubleshooting 165 Drive (Bay) X Firmware Needs Upgrading Description: Firmware on this physical drive is below the latest recommended version. Action: Run Options ROMPaq to upgrade the drive firmware to the latest revision. Drive (Bay) X has Insufficient Capacity for its Configuration Description: Drive has insufficient capacity to be used in this logical drive configuration. Action: Replace this drive with a larger capacity drive.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Drive (Bay) X is a Replacement Drive Description: This drive has been replaced. This message is displayed if a drive is replaced in a fault-tolerant logical volume. Action: If the replacement was intentional, allow the drive to rebuild. Drive (Bay) X is a Replacement Drive Marked OK Description: This drive has been replaced and marked OK by the firmware, which may occur if a drive has an intermittent failure.
Troubleshooting 167 Drive (Bay) X Upload Code Not Readable Description: An error occurred while ADU was trying to read the upload code information from this drive. Action: If multiple errors occur, the drive may need to be replaced. Drive (Bay) X Was Inadvertently Replaced Description: The physical drive was incorrectly replaced after another drive failed. Action: CAUTION: Do not run the server setup utility and try to reconfigure, or data will be lost. 1.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Drive Time-Out Occurred on Physical Drive Bay X Description: ADU issued a command to a physical drive and the command was never acknowledged. Action: The drive or cable may be bad. Check the other error messages on the Diagnostics screen to determine resolution.
Troubleshooting 169 Identify Logical Drive Data did not Match with NVRAM Description: The identify unit data from the array controller does not match with the information stored in NVRAM. This can occur if new, previously configured drives have been placed in a system that has also been previously configured. Action: Run the server setup utility to configure the controller and NVRAM.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Less Than 75% of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage Description: Battery pack on the array accelerator is below the required voltage levels. Action: Replace the array accelerator board if the batteries do not recharge within 36 powered-on hours. Logical Drive X Failed Due to Cache Error Description: This logical drive failed due to a catastrophic cache error.
Troubleshooting 171 Logical Drive X Status = Interim Recovery (Volume Functional, but not Fault Tolerant) Description: A physical drive in this logical drive has failed. The logical drive is operational, but the loss of an additional drive causes permanent data loss. Action: Replace the failed drive as soon as possible. Logical Drive X Status = Loose Cable Detected... ...SOLUTION: Turn the system off and attempt to reattach any loose connections.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Logical Drive X Status = Recovering (rebuilding data on a replaced drive) Description: A physical drive in this logical drive has failed and has now been replaced. The replaced drive is rebuilding from the mirror drive or the parity data. Action: No action is required. Normal operations can occur; however, performance will be less than optimal until after the rebuild process completes.
Troubleshooting 173 No Configuration for Array Accelerator Board Description: The array accelerator board has not been configured. Action: If the array accelerator board is present, run ACU to configure the board. NVRAM Configuration Present, Controller not Detected Description: EISA NVRAM has a configuration for an array controller, but no board exists in this slot. Either a board has been removed from the system or a board has been placed in the wrong slot.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Other Controller Indicates Different Cache Size Description: The other controller in the redundant controller configuration has a different size array accelerator. Action: Be sure both controllers are using the same capacity array accelerator. RIS Copies Between Drives Do Not Match Description: The drives on this controller contain copies of the RIS that do not match.
Troubleshooting SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s) Description: The monitor and performance threshold for this drive has been violated. Action: Check and resolve the threshold that has been violated. SCSI Port X, Drive ID Y is not Stamped for Monitoring Description: The drive has not been stamped with monitor and performance features. Action: To stamp without destroying the current configuration: 1. Run ACU. 2. Change the array accelerator size and save the configuration. 3.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match Description: The copies of RIS on the drive do not match. Action: Check for other errors. The drive may need to be replaced. SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Factory Monitor and Performance Data... ...SOLUTION: Please replace this drive when conditions permit.
Troubleshooting 177 Set Configuration Command Issued Description: The configuration of the array controller has been updated. The array accelerator board may remain disabled until it is reinitialized. Action: Run the server setup utility to reinitialize the array accelerator board. Soft Firmware Upgrade Required Description: ADU has determined that the controller is running firmware that has been soft upgraded by the Upgrade Utility. However, the firmware running is not present on all drives.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Description: A power supply in the external storage unit has failed. Action: Replace the power supply. Storage Enclosure on SCSI Bus X Indicated an Overheated Condition... ...SOLUTION: Make sure all cooling fans are operating properly. Also be sure the operating environment of storage enclosure is within temperature specifications. Description: The external storage unit is generating a temperature alert. Action: 1.
Troubleshooting 179 Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded... ...SOLUTION: this condition usually occurs on enclosures with multiple fans and one of those fans has failed. Replace any fans not operating properly. Description: One or more fans in the external storage unit have failed. Action: Replace the failed fans. Storage Enclosure on SCSI Bus X Indicated that the Fan Module is Unplugged... ...SOLUTION: Make sure the fan module is properly connected.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Description: You have exceeded the maximum number of drives supported for this controller, and the connected controller was not part of the original array configuration. Action: 1. Upgrade the firmware on this controller. 2. If the problem persists: Replace this controller with the original controller. -OrReplace this controller with a new controller that supports the number of drives in the array.
Troubleshooting 181 Description: One or more physical drives were moved, causing a configuration that is not supported. Action: Move all drives to their original locations, and then refer to the server documentation for supported configurations. Swapped Cables or Configuration Error Detected. The Cables Appear To Be Interchanged... ...SOLUTION: Power down system then move the drives or cables back to their original location. Description: ADU has detected a change in the cable configuration.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Swapped Cables or Configuration Error Detected. The Maximum Logical Volume Count X... ...was exceeded during logical volume addition. All logical volumes beyond X have been lost and cannot be recovered. SOLUTION: Identify the drives that contain the lost logical volumes. Move those drives to another controller where the logical volumes can be recreated.
Troubleshooting 183 4. Repeat these steps with the other controller. If both controllers give POST messages in one slot but not the other, it is a system board problem. If one of the controllers gives POST messages and the other controller does not, replace the controller that is giving the POST messages. Contact an authorized service provider for any warranty replacements.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed ...SOLUTION: Power down the system. Verify that the controller is fully seated. Then power the system on and look for helpful error messages displayed by the controller. If this doesn’t help, contact your COMPAQ service provider. Description: ADU requested the identify controller data from the controller but was unable to obtain it.
Troubleshooting 185 WARNING - Drive Write Cache is Enabled on X Description: Drive has its internal write cache enabled. The drive may be a third-party drive, or the operating parameters of the drive may have been altered. Condition can cause data corruption if power to the drive is interrupted. Action: Replace the drive with a supported drive or restore the operating parameter of the drive. WARNING: Storage Enclosure on SCSI Bus X Indicated it is Operating in Single Ended Mode... ...
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Wrong Accelerator Description: This may mean that the board was replaced in the wrong slot or was placed in a system previously configured with another board type. Included with this message is a message indicating (1) the type of adapter sensed by ADU, and (2) the type of adapter last configured in EISA NVRAM. Action: Check the diagnosis screen for other error messages.
Troubleshooting 187 WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. Non-Numeric Messages or Beeps Only List of Messages: Advanced Memory Protection Mode: Online spare with... ........................................................188 Advanced Memory Protection Mode: Online spare with... ........................................................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted. 196 WARNING: A Type 2 Header PCI Device Has Been Detected... ............................................196 Advanced Memory Protection Mode: Online spare with... Audible Beeps: None Possible Cause: Advanced ECC support is available. Action: None. Advanced Memory Protection Mode: Online spare with... ...
Troubleshooting 189 Critical Error Occurred Prior to this Power-Up Audible Beeps: None Possible Cause: A catastrophic system error, which caused the server to crash, has been logged. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated. Fan Solution Not Fully Redundant Audible Beeps: Possible Cause: The minimum number of required fans are installed, but some redundant fans are missing or failed.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Fatal Express Port Error Audible Beeps: None Possible Cause: A PCI Express port has experienced a fatal error that caused an NMI. Action: Run Insight Diagnostics and replace failed PCI Express boards or reseat loose PCI Express boards. Fatal Front Side Bus Error Audible Beeps: None Possible Cause: The processor front-side bus experienced a fatal error.
Troubleshooting 191 FATAL ROM ERROR: The System ROM is not Properly Programmed. Audible Beeps: 1 long, 1 short Possible Cause: The System ROM is not properly programmed. Action: Replace the physical ROM part. High Temperature Condition detected by Processor x Audible Beeps: Possible Cause: Ambient temperature exceeds recommended levels, fan solution insufficient, or fans have failed. Action: Adjust ambient temperature, install fans, or replace failed fans.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Internal CPU Check - Processor Audible Beeps: None Possible Cause: A processor has experienced an internal error. Action: Run Insight Diagnostics and replace any failed components as indicated, including processors and PPMs. Invalid Password - System Halted! Audible Beeps: None Possible Cause: An invalid password was entered. Action: Enter a valid password to access the system.
Troubleshooting 193 NMI - Button Pressed! Audible Beeps: None Possible Cause: The NMI button was pressed, initiating a memory dump for crash dump analysis. Action: Reboot the server. NMI - Undetermined Source Audible Beeps: None Possible Cause: An NMI event has occurred. Action: Reboot the server. No Floppy Drive Present Audible Beeps: None Possible Cause: No diskette drive is installed or a diskette drive failure has occurred. Action: 1. Power down the server. 2. Replace a failed diskette drive. 3.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 2. Be sure no keys are depressed or stuck. 3. If the failure reoccurs, replace the keyboard. Parity Check 2 - System DIMM Memory Audible Beeps: None Possible Cause: An uncorrectable error memory event occurred in a memory DIMM. Action: Run Insight Diagnostics to identify failed DIMMs. Then, identify failed DIMMs with LEDs and replace the DIMMs.
Troubleshooting 195 REDUNDANT ROM ERROR: Backup ROM Invalid. - ... ...run ROMPAQ to correct error condition. Audible Beeps: None Possible Cause: The backup system ROM is corrupted. The primary ROM is valid. Action: Run ROMPaq Utility to flash the system so that the primary and backup ROMs are valid. REDUNDANT ROM ERROR: Bootblock Invalid. - ... ...contact HP Representative. Audible Beeps: None Possible Cause: ROM bootblock is corrupt. Action: Contact an authorized service provider.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Temperature violation detected - system Shutting Down in x seconds Audible Beeps: 1 long, 1 short Possible Cause: The system has reached a cautionary temperature level and is shutting down in X seconds. Action: Adjust the ambient temperature, install fans, or replace any failed fans. Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted.
Troubleshooting 197 100 Series List of Messages: 101-I/O ROM Error ....................................................................................................................197 102-System Board Failure ..........................................................................................................197 102-System Board Failure, CMOS Test Failed..........................................................................198 102-System Board Failure, DMA Test Failed...........................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 102-System Board Failure, CMOS Test Failed. Audible Beeps: None Possible Cause: 8237 DMA controllers, 8254 timers, and similar devices. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding. Action: Contact an authorized service provider for system board replacement.
Troubleshooting 199 104-ASR Timer Failure Audible Beeps: None Possible Cause: System board failure. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated. 162-System Options Not Set Audible Beeps: 2 long Possible Cause: Configuration is incorrect.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 172-1-Configuration Non-volatile Memory Invalid Audible Beeps: None Possible Cause: Nonvolatile configuration corrupted. Action: Run the server setup utility and correct the configuration. 180-Log Reinitialized Audible Beeps: None Possible Cause: The IML ("Integrated Management Log" on page 80) has been reinitialized due to corruption of the log. Action: Event message, no action is required.
Troubleshooting 201 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated. 203-Memory Address Error Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 207-Invalid Memory Configuration - DIMM Size Parameters Not Supported. Audible Beeps: 1 long, 1 short Possible Cause: Installed memory module is an unsupported size. Action: Install a memory module of a supported size. 207-Invalid Memory Configuration - Incomplete Bank Detected in Bank X Audible Beeps: 1 long, 1 short Possible Cause: Bank is missing one or more DIMMs. Action: Fully populate the memory bank.
Troubleshooting 203 Audible Beeps: 1 long, 1 short Possible Cause: Installed DIMMs in the same bank are of different sizes. Action: Install correctly matched DIMMs. 207-Invalid Memory Configuration - Unsupported DIMM in Bank x Audible Beeps: 1 long, 1 short Possible Cause: One of the DIMMs in bank X is of an unsupported type. Action: Install supported DIMMs to fill the bank. 207-Invalid Memory Configuration - Single channel memory... ...mode supports a single DIMM installed in DIMM socket 1.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 209-Online Spare Memory Configuration - No Valid Banks for Online Spare Audible Beeps: 1 long, 1 short Possible Cause: Two valid banks are not available to support an online spare memory configuration. Action: Install or reinstall DIMMs to support online spare configuration.
Troubleshooting 205 300 Series List of Messages: 301-Keyboard Error....................................................................................................................205 301-Keyboard Error or Test Fixture Installed ............................................................................205 303-Keyboard Controller Error ..................................................................................................206 304-Keyboard or System Unit Error ................................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 303-Keyboard Controller Error Audible Beeps: None Possible Cause: System board, keyboard, or mouse controller failure occurred. Action: 1. Be sure the keyboard and mouse are connected. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding. 2.
Troubleshooting 207 40X-Parallel Port X Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both external and internal ports are assigned to parallel port X. Action: Run the server setup utility and correct the configuration. 404-Parallel Port Address Conflict Detected... ...A hardware conflict in your system is keeping some system components from working correctly. If you have recently added new hardware remove it to see if it is the cause of the conflict.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 601-Diskette Controller Error Audible Beeps: None Possible Cause: Diskette controller circuitry failure occurred. Action: 1. Be sure the diskette drive cables are connected. 2. Replace the diskette drive, the cable, or both. 3. Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated.
Troubleshooting 209 611-Primary Floppy Port Address Assignment Conflict Audible Beeps: 2 short Possible Cause: A hardware conflict in the system is preventing the diskette drive from operating properly. Action: 1. Run the server setup utility to configure the diskette drive port address and manually resolve the conflict. 2. Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 1151-Com Port 1 Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both external and internal serial ports are assigned to COM X. Action: Run the server setup utility and correct the configuration. 1600 Series List of Messages: 1609 - The server may have a failed system battery. Some... ....................................................210 1610-Temperature Violation Detected.
Troubleshooting 211 Audible Beeps: None Possible Cause: Real-time clock system battery has lost power. The system will lose its configuration every time AC power is removed (when the system is unplugged from AC power source) and this message displays again if a battery failure has occurred. However, the system will function and retain configuration settings if the system is connected to the AC power source. Action: Replace battery (or add external battery). 1610-Temperature Violation Detected.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Audible Beeps: None Possible Cause: Required fan not spinning. Action: Replace the failed fan to provide redundancy, if applicable. 1611-Fan Failure Detected Audible Beeps: 2 short Possible Cause: Required fan not installed or spinning. Action: 1. Check the fans to be sure they are working. 2. Be sure each fan cable is properly connected and each fan is properly seated. 3. If the problem persists, replace the failed fans.
Troubleshooting 213 1611-Fan x Failure Detected (Fan Zone I/O) Audible Beeps: 2 short Possible Cause: Required fan not installed or spinning. Action: 1. Check the fans to be sure they are working. 2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated. 3. If the problem persists, replace the failed fans. 1611-Fan x Not Present (Fan ZoneCPU) Audible Beeps: 2 short Possible Cause: Required fan not installed or spinning. Action: 1.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 1611- Power Supply Zone Fan Assembly Failure Detected. Either... ...the Assembly is not installed or multiple fans have failed. Audible Beeps: None Possible Cause: Required fans are missing or not spinning. Action: 1. Check the fans to be sure they are installed and working. 2. Be sure the assembly is properly connected and each fan is properly seated. 3. If the problem persists, replace the failed fans. 4.
Troubleshooting 215 1611-Redundant Fan Failure (Fan Zone System) Audible Beeps: None Possible Cause: A redundant fan is not spinning. Action: Replace the failed fan. 1612-Primary Power Supply Failure Audible Beeps: 2 short Possible Cause: Primary power supply has failed. Action: Replace power supply. 1615-Power Supply Configuration Error Audible Beeps: None Possible Cause: The server configuration requires an additional power supply.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X Audible Beeps: None Possible Cause: The power supply has failed, or it is installed but not connected to the system board or AC power source. Action: Reseat the power supply firmly and check the power cable or replace power supply. 1616-Power Supply Configuration Failure -A working power supply must be installed in Bay 1 for proper cooling.
Troubleshooting 217 System Fan Failure (Fan X, Location) .......................................................................................220 System Fans Not Redundant.......................................................................................................220 System Overheating (Zone X, Location)....................................................................................221 System Power Supplies Not Redundant .....................................................................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide A CPU Power Module (System Board, Socket X)... ...A CPU Power Module (Slot X, Socket Y) Failed Event Type: Power module failure Action: Replace the power module. In the case of an embedded power module, replace the system board.
Troubleshooting 219 Event Type: System lockup Action: Refer to the operating system documentation. Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)... ...Corrected Memory Error Threshold Passed (System Memory) Corrected Memory Error Threshold Passed (Memory Module Unknown) Event Type: Correctable error threshold exceeded Action: Continue normal operation, and then replace the memory module during the next scheduled maintenance to ensure reliable operation.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Processor Uncorrectable Internal Error (Slot X, Socket Y) Event Type: Uncorrectable error Action: Replace the processor. Real-Time Clock Battery Failing Event Type: System configuration battery low Action: Replace the system configuration battery. System AC Power Overload (Power Supply X) Event Type: Power supply overload Action: 1.
Troubleshooting System Overheating (Zone X, Location) Event Type: Overheating condition Action: Check fans. System Power Supplies Not Redundant Event Type: Power supply not redundant Action: Add a power supply or replace the failed power supply. System Power Supply Failure (Power Supply X) Event Type: Power supply failure Action: Replace the power supply. Unrecoverable Host Bus Data Parity Error... ...
Electrostatic Discharge In This Section Preventing Electrostatic Discharge.............................................................................................223 Grounding Methods to Prevent Electrostatic Discharge.............................................................224 Preventing Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Grounding Methods to Prevent Electrostatic Discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
Regulatory Compliance Notices In This Section Regulatory Compliance Identification Numbers ........................................................................225 Federal Communications Commission Notice ...........................................................................226 Declaration of Conformity for Products Marked with the FCC Logo, United States Only .......227 Modifications................................................................................................................
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Regulatory Compliance Notices 227 Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Regulatory Compliance Notices 229 Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Japanese Notice BSMI Notice Korean Notices Class A Equipment
Regulatory Compliance Notices 231 Class B Equipment Laser Compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Do not try to open the module enclosure. There are no userserviceable components inside. • Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein. • Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and Radiological Health (CDRH) of the U.S.
Server Specifications In This Section Environmental Specifications.....................................................................................................233 Server Specifications ..................................................................................................................233 Environmental Specifications Temperature range Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Weight (maximum) 16.78 kg (37 lb) Weight (no drives installed) 12.47 kg (27.5 lb) Input requirements Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 6.0 A (110 V) to 3.
Technical Support In This Section Related Documents.....................................................................................................................235 HP Contact Information..............................................................................................................235 Related Documents For related documentation, refer to the Documentation CD. HP Contact Information For the name of the nearest HP authorized reseller: • In the United States, call 1-800-345-1518.
Acronyms and Abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery-backed write cache DDR double data rate DU Driver Update EFS Extended Feature Supplement IEC International Electrotechnical Commission
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide iLO Integrated Lights-Out IML Integrated Management Log IPL initial program load IRQ interrupt request MPS multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays
Acronyms and Abbreviations PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self-Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II SATA serial advanced technology attachment 239
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SIMM single inline memory module SPM system power module SSD Support Software Diskette TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VCA Version Control Agent
Acronyms and Abbreviations VHDCI very high density cable interconnect WOL Wake-on LAN 241
Index 1 120PCI.
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide event list error messages 216 expansion slots 10 extending server from rack 26 external health LED 7, 8 F factory-installed operating systems 136 fan connectors 12 fan LED 19, 23 fans 23, 118 features 7 Federal Communications Commission (FCC) Notice 226, 227, 228 flash ROM 73 front panel LEDs 8 identification number, server 225 iLO (Integrated Lights-Out) 10, 74 iLO RBSU (Integrated Lights-Out ROM-Based Setup Utility) 74 IMD (
Index Microsoft operating systems 147 modems 129 mouse 128 mouse compliance statement 228 mouse connector 10 N network connector LEDs 11 network controllers 133 new hardware 108 NIC (network interface controller) 136, 238 NIC connectors 10 NIC LEDs 7, 8 NMI switch 14 Novell NetWare 136, 137, 149 NVRAM, configuring 173 O Online ROM Flash Component Utility 73 online spare memory 46, 47, 69 operating system crash 14 operating system problems 136 operating system updates 137 operating systems 40, 82, 135, 14
HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide S troubleshooting 85 safety considerations 36, 85 SATA connectors 12 SATA drives 18 SCO 150 SCSI connectors 12 SCSI IDs 18, 49 SCSI termination 108 sense error codes 113 serial connector 10 serial number 71 series number 225 server features and options 43 server setup 31 Service Packs 136, 137 short circuits 125 Smart Array 6i memory connector 12 SmartStart Autorun Menu 65 SmartStart Scripting Toolkit 66 SmartStart software 40
