Installation Manual

10 Managing remote support

HPE embedded remote support

iLO 4 includes the embedded remote support feature, which allows you to register supported

servers for HPE remote support. You can also use iLO to monitor service events and remote

support data collections.

Connecting a server to Hewlett Packard Enterprise allows it to be remotely supported and to

send diagnostic, configuration, telemetry, and contact information to Hewlett Packard Enterprise.

No other business information is collected, and the data is managed according to the Hewlett

Packard Enterprise privacy statement, which you can review at the following website: http://

www.hpe.com/info/privacy.

When you use the embedded remote support feature, choose from the following configuration

options: Insight Online direct connect and Insight Remote Support central connect.

Insight Online direct connect

centralized host server in your local environment. Insight Online will be your primary interface

for remote support information.

Insight Online is a Hewlett Packard Enterprise Support Center feature that enables you to view

your remotely monitored devices anywhere, anytime. It provides a personalized dashboard for

simplified tracking of IT operations and support information, including a mobile dashboard for

monitoring when you are on the go.

Figure 3 (page 128) shows the direct connect configuration with a server.

Figure 3 Insight Online direct connect

Server

Firewall

Insight Remote Support central connect

host server in your local environment. All configuration and service event information is routed

through the host server. This information can be viewed by using the local Insight RS Console

or the web-based view in Insight Online (if it is enabled in Insight RS).

Figure 4 (page 129) shows the central connect configuration with a server.

128 Managing remote support