Installation Manual

Figure 4 Insight Remote Support central connect
Server FirewallInsight RS
host server
Device support
Embedded remote support registration is supported for the following device types:
Insight Online direct connect
• ProLiant Gen8 servers
• ProLiant Gen9 servers
Insight Remote Support central connect
• ProLiant Gen8 servers
• ProLiant Gen9 servers
If you use HPE OneView to manage your environment, use HPE OneView to register for remote
support. For more information, see the HPE OneView user guide.
Data collected by HPE remote support
When a server is registered for remote support, iLO collects Active Health System and server
configuration information, and then iLO or the Insight RS host server sends this information to
Hewlett Packard Enterprise. Active Health System information is sent every 7 days, and
configuration information is sent every 30 days. The following information is included:
• Registration—During server registration, iLO collects data to uniquely identify the server
hardware. Registration data includes the following:
◦ Server model
◦ Serial number
◦ iLO NIC address
• Service events—When service events are recorded, iLO collects data to uniquely identify
the relevant hardware component. Service event data includes the following:
◦ Server model
◦ Serial number
◦ Part number of the hardware component
◦ Description, location, and other identifying characteristics of the hardware component
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