Installation Manual

• Configuration—During data collection, iLO collects data to enable proactive advice and
consulting. Configuration data includes the following:
◦ Server model
◦ Serial number
◦ Processor model, speed, and utilization
◦ Storage capacity, speed, and utilization
◦ Memory capacity, speed, and utilization
◦ Firmware/BIOS
◦ Installed drivers, services, and applications (if AMS is installed)
• Active Health System—During data collection, iLO collects data about the health,
configuration, and runtime telemetry of the server. This information is used for troubleshooting
issues and closed-loop quality analysis.
More information
Active Health System
Remote Support data collection
Remote support service events
HPE Proactive Care service
HPE Proactive Care service customers must register their servers for remote support to receive
the following Proactive Care features: Proactive Scan Report and Firmware and Software Version
Report.
• The direct connect option requires the installation of AMS.
• The central connect option requires the installation of AMS or the SNMP/WBEM agents.
For more information, see the following website: http://www.hpe.com/services/
proactivecarecentral.
Prerequisites for remote support registration
• The server supports embedded remote support registration through iLO. For more information,
see “Device support” (page 129).
IMPORTANT: If you use HPE OneView to manage your environment, use HPE OneView
to register for remote support. For more information, see the HPE OneView documentation
at http://www.hpe.com/info/oneview/docs.
• Your environment meets the requirements for remote support registration. For more
information, see the Insight Remote Support and Insight Online setup guide for ProLiant
Servers and BladeSystem c-Class Enclosures at the following website: http://www.hpe.com/
info/ilo/docs.
• A supported version of the iLO firmware is installed.
To address third-party software vulnerabilities, Hewlett Packard Enterprise recommends
using iLO 4 2.03 or later.
• Optional: AMS is installed and the operating system is running on the server that you want
to register.
Hewlett Packard Enterprise recommends installing AMS.
130 Managing remote support