Installation Manual

HPE Proactive Care services customers only: AMS installation is required in order to receive
the following Proactive Care features: Proactive Scan Report and Firmware and Software
Version Report.
AMS is one way in which iLO can obtain the server name. If iLO cannot obtain the server
name, the displayed server name in Insight Online and Insight RS is derived from the server
serial number.
• If you do not install AMS, do one of the following to ensure that the server name is displayed
correctly in Insight Online and Insight RS:
◦ For Windows systems only, start the operating system. Insight Online and Insight RS
will use the Windows computer name to identify the server.
◦ Configure the Server Name on the Administration→Access Settings page in the iLO
web interface.
The server name is displayed in Insight Online and Insight RS, and can be viewed by
Hewlett Packard Enterprise support and your authorized service provider,
reseller/distributor, and installer. To protect your privacy, do not use sensitive information
in the server name.
• The ProLiant iLO 3/4 Channel Interface Driver is installed.
This driver is installed automatically if you use the Intelligent Provisioning Recommended
installation method for Windows installation.
This driver ships standard with SUSE Linux Enterprise Server 11 and 12 and Red Hat
Enterprise Linux 6 and 7, and it is automatically loaded.
For more information, see “iLO drivers and utilities” (page 32).
• The iLO time zone is set.
• A DNS server is configured in iLO.
This is required for communication between iLO and Insight Online.
• For Insight Remote Support central connect only: A supported version of the Insight RS
software is installed and configured on the Insight RS host server.
For more information, see the following website: http://www.hpe.com/support/
InsightRS-Support-Matrix.
• For Insight Remote Support central connect only: The RIBCL protocol credentials for the
server are configured in the Insight RS Console.
For more information about the RIBCL protocol credentials, see the Insight Remote Support
installation and configuration guide.
More information
AMS and the Insight Management Agents
Configuring iLO SNTP settings
Configuring IPv4 settings
Configuring IPv6 settings
Registering for remote support by using the iLO web interface
HPE remote support provides automatic submission of hardware events to Hewlett Packard
Enterprise to prevent downtime and enable faster issue resolution. You can register directly to
Hewlett Packard Enterprise or through an Insight RS Hosting Device.
Registering for remote support by using the iLO web interface 131