Installation Manual

Unregistering a server from Insight Online direct connect
1. Navigate to the Remote Support→Registration page.
2. Click Unregister.
3. When prompted to confirm the request, click OK.
iLO notifies you that the server is no longer registered.
Unregistering from Insight Remote Support central connect
1. Log in to the Insight RS Console.
2. Do one of the following:
• To stop monitoring a server temporarily, select the server on the Devices→Device
Summary tab in the Insight RS Console, and then select ACTIONS→DISABLE
SELECTED.
Unregistering the server directly from the iLO web interface is the same as temporarily
disabling the server in the Insight RS Console.
• To stop monitoring a server permanently, delete the server from the Insight RS Console.
To delete the server, select it on the Device Summary tab, and then select
ACTIONS→DELETE SELECTED.
3. Navigate to the Remote Support→Registration page in the iLO web interface.
4. Verify that the server is not registered.
Remote support service events
Use the Remote Support →Service Events page to monitor service events, send test events,
and set maintenance mode.
When iLO detects a hardware failure—for example, a problem with a memory DIMM or fan—a
service event is generated. When a server is registered for remote support, the service event
details are recorded in the Service Event Log, and the event is sent directly to Insight Online
(direct connect) or to the Insight RS host server (central connect) which forwards it to Hewlett
Packard Enterprise. When Hewlett Packard Enterprise receives a service event, a support case
is opened (if warranted).
Using maintenance mode
Use maintenance mode when you perform maintenance on a server. In maintenance mode, any
events or messages that are sent to Insight RS or Insight Online are flagged to indicate that the
event requires no action. This feature helps Hewlett Packard Enterprise to determine whether
to open a support case.
Prerequisites
Configure iLO Settings privilege
Setting maintenance mode
1. Navigate to the Remote Support→Service Events page.
2. Select the Set Maintenance Mode check box.
3. Select a time from the Expires in menu.
136 Managing remote support