Installation Manual

• Destination—For Insight Remote Support central connect configurations, the host name or
IP address and port of the Insight RS host server that received the service event. For Insight
Online direct connect configurations, the value Insight Online is displayed.
• Event Category—The category of the event that matches the Message ID description in
the message registry.
Supported service event types
The HPE remote support solution supports the following service event types:
Table 4 Service event types
DescriptionEvent ID
Generic Test Service Event1
Fan Failed Service Event100
System Battery Failed Service Event101
Power Supply Failed Service Event200
Physical Disk Drive Service Event300
Smart Array Controller Accelerator Battery Failure Event301
Smart Array Controller Accelerator Board Status Changed Event302
Smart Array Controller Status Changed Event303
SAS Physical Drive Status Changed Event304
ATA Disk Drive Status Changed Event305
Fibre Channel Host Controller Status Changed Event306
Memory Module Failed or Predicted to Fail Event400
Storage System Fan Status Changed Event500
Storage System Power Supply Status Changed Event501
Clearing the Service Event Log
Prerequisites
Configure iLO Settings privilege
Clearing the log
1. Navigate to the Remote Support→Service Events page.
2. Click Clear Event Log.
iLO prompts you to confirm the request.
3. Click OK.
iLO notifies you that the service event log has been cleared.
Remote Support data collection
Use the Remote Support→Data Collections page to view information about the data that is
sent to Hewlett Packard Enterprise when a server is registered for remote support. You can also
use this page to send data collection information to Hewlett Packard Enterprise manually when
a device configuration changes and you do not want to wait for the next scheduled data collection
transmission.
138 Managing remote support