Installation Manual
iLO .NET IRC will not start...........................................................................................................343
iLO .NET IRC cannot be shared..................................................................................................344
iLO .NET IRC will not start in Firefox...........................................................................................344
iLO .NET IRC will not start in Google Chrome............................................................................345
Unable to boot to DOS using a USB key mounted with the iLO Remote Console......................345
Text-based Remote Console issues.................................................................................................346
Unable to view Linux installer in text-based Remote Console....................................................346
Unable to pass data through SSH terminal.................................................................................346
VSP-driven selection during the serial timeout window sends output to BIOS redirect instead of
VSP.............................................................................................................................................346
Scrolling and text appear irregular during BIOS redirection........................................................347
SSH issues.......................................................................................................................................347
Initial PuTTY input slow with iLO.................................................................................................347
PuTTY client unresponsive with iLO Shared Network Port.........................................................347
Text is displayed incorrectly when using an SSH connection to iLO...........................................348
An SSH session fails to start or terminates unexpectedly...........................................................348
Remote Support issues....................................................................................................................348
SSL Bio Error during Insight RS registration...............................................................................348
Server not identified by server name in Insight Online or Insight RS..........................................349
Server OS name and version not listed in Insight RS or Insight Online......................................349
Connection error during Insight Online direct connect registration.............................................350
iLO session ends unexpectedly during iLO Insight Online direct connect registration................350
Server health status is red in Insight RS or Insight Online...............................................................351
iLO Federation issues.......................................................................................................................351
Query errors occur on iLO Federation pages..............................................................................351
A timeout error is displayed on the iLO Multi-System Map page................................................352
iLO Multi-System Map page displays a 502 error.......................................................................352
iLO Multi-System Map page displays a 403 error.......................................................................353
iLO peers are not displayed on iLO Federation pages................................................................353
iLO peers are displayed with IPv6 addresses on IPv4 networks.................................................353
Firmware update issues....................................................................................................................354
Unsuccessful iLO firmware update..............................................................................................354
iLO firmware update error............................................................................................................354
iLO firmware update does not finish............................................................................................354
iLO network Failed Flash Recovery............................................................................................355
License key installation errors..........................................................................................................356
Unable to access Virtual Media or graphical Remote Console........................................................356
Unable to get SNMP information in HPE SIM...................................................................................357
Unable to receive HPE SIM alarms (SNMP traps) from iLO............................................................357
Server name still present after System Erase Utility is executed.....................................................357
AMS is installed but unavailable in iLO.............................................................................................358
26 Support and other resources.........................................................................359
Accessing Hewlett Packard Enterprise Support...............................................................................359
Accessing updates............................................................................................................................359
Lost license key recovery.................................................................................................................360
Websites...........................................................................................................................................360
Customer self repair.........................................................................................................................360
Remote support................................................................................................................................360
Documentation feedback..................................................................................................................361
A iLO license options..........................................................................................362
HPE iLO standard and licensed features..........................................................................................362
B Directory services schema..............................................................................365
HPE Management Core LDAP OID classes and attributes..............................................................365
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