Installation Manual

Downloading the Active Health System Log for a date range
1. Navigate to the Information→Active Health System Log page.
The Active Health System Log is inaccessible when it is being used by Intelligent Provisioning
or the Active Health System download CLI tool.
2. Enter the range of days to include in the log. The default value is seven days.
a. Click the From box.
A calendar is displayed.
b. Select the range start date on the calendar.
c. Click the To box.
A calendar is displayed.
d. Select the range end date on the calendar.
3. Optional: Enter the following information to include in the downloaded file:
• Support case number
• Contact name
• Phone number
• E-mail address
• Company name
The contact information you provide will be treated in accordance with the Hewlett Packard
Enterprise privacy statement. This information is not written to the log data stored on the
server.
4. Click Download.
5. Save the file.
6. If you have an open support case, you can email the log file to [e-mail].
• Use the following convention for the email subject: CASE: <case number>.
• Files that are larger than 15 MB must be compressed and uploaded to an FTP site. If
needed, contact Hewlett Packard Enterprise for FTP site information.
Downloading the entire Active Health System Log
It might take a long time to download the entire Active Health System Log. If you must upload
the Active Health System Log for a technical issue, Hewlett Packard Enterprise recommends
downloading the log for the specific range of dates in which the problem occurred.
1. Navigate to the Information→Active Health System Log page.
The Active Health System Log is inaccessible when it is being used by Intelligent Provisioning
or the Active Health System download CLI tool.
2. Click Show Advanced Settings.
3. Optional: Enter the following information to include in the downloaded file:
• Support case number
• Contact name
• Phone number
• E-mail address
• Company name
190 Using the Active Health System