Installation Manual

• Embedded Smart Array version number—This value is displayed only if server POST has
successfully completed since the last auxiliary power cycle.
• Critical events—The most recent Critical events from the IML are displayed, with the most
recent event displayed first.
Event log entries
For a list of the errors that might appear in the iLO Event Log, see the error messages guide for
your server at the following website: http://www.hpe.com/info/enterprise/docs.
Incorrect time stamp on iLO Event Log entries
Symptom
iLO Event Log entries have an incorrect date or time.
Cause
The NTP server addresses or the time zone is configured incorrectly.
Action
Verify that the SNTP settings are configured correctly.
More information
Configuring iLO SNTP settings
Login and iLO access issues
iLO firmware login name and password not accepted
Symptom
An iLO firmware login attempt fails.
Solution 1
Cause
The user account information was entered incorrectly.
Action
Enter the correct user account information.
• Passwords are case-sensitive.
• User names are not case-sensitive. Uppercase and lowercase characters are treated the
same (for example, Administrator is treated as the same user as administrator).
Solution 2
Cause
The user account is invalid.
322 Troubleshooting