Installation Manual

Action
Do not install the iLO self-signed certificate in the browser certificate store. If you want to install
a certificate, request a permanent certificate from a CA and import it into iLO. For instructions,
see “Administering SSL certificates” (page 74).
Unable to connect to iLO IP address
Symptom
Cannot connect to iLO via the iLO IP address.
Cause
The web browser is configured to use a proxy server.
Action
Configure the browser to connect to iLO without using the proxy server.
For example, in Internet Explorer:
1. Select Tools→Internet Options.
2. Click Connections.
3. Click LAN settings.
4. Click Advanced in the Proxy server section.
5. Enter the iLO IP address or DNS name in the Exceptions box.
6. To save the changes, click OK.
iLO communications fail
Symptom
iLO communications fail.
Cause
A firewall is preventing iLO communications through one or more TCP/IP ports.
Action
Configure the firewall to allow communications on the ports iLO uses. For information about
viewing and changing the iLO port configuration, see “iLO access settings” (page 61).
Secure Connection Failed error when using Firefox to connect to iLO
Symptom
The following error occurs when you try to use Firefox to connect to iLO:
sec_error_reused_issuer_and_serial.
Solution 1
Cause
The installed certificate contains the same serial number as another certificate issued by the
certificate authority.
Action
1. Click the menu button, and then select Options.
2. Click Advanced.
3. Click the Certificates tab.
326 Troubleshooting