Installation Manual

Action

Use HPE OneView to refresh the frame that contains the server.

Unable connect to an iLO system with the iOS mobile app

Symptom

The connection fails when you try to connect to an iLO system by using the iOS mobile app.

Solution 1

Cause

iLO is configured incorrectly or there is a local network problem.

Action

To confirm this cause, try to connect to iLO by using a laptop or desktop computer on the same

network as iLO. If the connection fails, check the iLO and network configuration.

Solution 2

Cause

There is a firewall between your iOS device and iLO.

Action

To confirm this cause, try to connect to iLO from the Safari browser on your iOS device.

Do one of the following:

• Configure the firewall to allow exceptions for the iLO web server SSL port (HTTPS) and the

Remote Console port. By default, the web server SSL port uses port 443 and the Remote

Console port uses port 17990.

• Configure iLO to work with the exceptions allowed by most firewalls. Typically, firewalls allow

exceptions for addresses on ports 80 and 443. Change the iLO web server Non-SSL Port

from the default value (80) to another value, and then configure the Remote Console port

to use port 80.

You can configure the iLO port values on the Administration→Access Settings page in

the iLO web interface.

• Use a VPN connection to connect your iOS device to the network.

A VPN connection typically involves obtaining an Oath token or something similar and an

account from your IT department. After configuring the VPN on your iOS device, use the

Oath token to generate a onetime password, and then log in to the network that includes

the iLO you want to use.

Contact your IT administrator for information about how to set up a VPN on your iOS device.

iLO responds to pings intermittently or does not respond

Symptom

iLO responds to pings intermittently or does not respond.